6/10 Okay
steven
Travelled with family, Travelled with partner
1 Feb 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
This was our third time staying at the Grand Beach Resort (first time since Hilton purchased it). We’ve had good experiences the last two times, but not so much this go around. Our two bedroom was in desperate need of attention! The tile was chipped and peeling in the shower. The carpet was tattered and torn in parts. And the sofa was worn with holes. I was told by a member of the front desk staff that the three bedrooms were being renovated. I asked to be switched to a three bedroom, but there was no availability.
When Diamond Resorts owned the property, the staff seemed more upbeat, attentive, helpful and professional. The Hilton staff..not so much. Upon checking out, I stated all of these issues to a staff member who didn’t know how to respond.
The rooms are spacious. The beds are comfortable. And it’s convenient to have a full size kitchen, even though it needs updating. In fact, the entire condo looks like it was designed 30 years ago.
It is convenient that it’s very close to the Disney World Resort - 10 minutes. But even that won’t entice me back. I think next time we visit Walt Disney World, we’ll find another place to stay that cares about the upkeep of their property. Another property that does not have “Hilton” in its name.
steven
Stayed 5 nights in Jan 2025
