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The Towers at Lotte New York Palace

5.0 star property
Luxury hotel with free local area shuttle and health club

Photo gallery for The Towers at Lotte New York Palace

Suite (Champagne Triplex) | Living area
Property video
Suite, 1 King Bed with Sofa bed, Corner (Towers) | Private kitchenette
Courtyard
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Breakfast available
  • Room service
  • Gym
The current price is AU$2,284
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
455 Madison Avenue, New York, NY, 10022
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪12 min drive‬

Room options

View all photos for Suite, 3 Bedrooms, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 3 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 325 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Tower

View from room

Suite, 2 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 279 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Luxury Room, 1 King Bed, Tower

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Luxury Room, 2 Queen Beds, Tower

10.0 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed with Sofa bed, Corner (Towers)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, 1 King Bed with Sofa bed, Tower

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Jewel Triplex)

Suite (Jewel Triplex)

Suite (Jewel Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Penthouse, Tower (Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Corner (Towers)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • 156 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Multiple Beds, Corner (with Pantry, Towers)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Executive Suite, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 King Bed, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Luxury Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Metropolitan)

Suite (Metropolitan)

Suite (Metropolitan)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 232 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Tower

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
  • 232 sq m
  • 3 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Champagne Triplex)

Suite (Champagne Triplex) | Living area

Suite (Champagne Triplex)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 465 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
Plasma TV
  • 334 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Studio Suite, 1 Bedroom, Tower (King)

42-inch plasma TV with cable channels, TV, video game console

Studio Suite, 1 Bedroom, Tower (King)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 99 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Studio Suite, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Fridge
Dishwasher
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

New York

A luxury stay in the heart of New York awaits you at The Towers at Lotte New York Palace. Within steps you'll find St. Patrick's Cathedral and 5th Avenue within a short 5-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The café, Pomme Palais, is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available at weekends between 6:30 AM and noon. There's also valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute walk of this 5-property class Manhattan hotel include Rockefeller Center and Radio City Music Hall.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 5 min walk - 0.5 km
  • Grand Central Terminal - 9 min walk - 0.8 km
  • Times Square - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 1.0 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Naya - ‬2 min walk
  • ‪Joe & The Juice - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬2 min walk

About this property

The Towers at Lotte New York Palace

Luxury hotel with free local area shuttle and health club
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. A health club, spa services, and multilingual staff are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 176 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. Microwaves, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Lobby lounge

Lotte New York Palace

  • Spa
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,634 reviews
The price is AU$1,147
includes taxes & fees
26 Oct - 27 Oct
Lotte New York Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restuarant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on 12 Oct 2025 start from AU$2,240.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Towers at Lotte New York Palace?

Yep, The Towers at Lotte New York Palace has secured covered valet parking for USD 110 per day.

Is there a spa on site at The Towers at Lotte New York Palace?

There's no onsite spa, but this property does offer services like body scrubs and facials.

What makes The Towers at Lotte New York Palace a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Towers at Lotte New York Palace.

Is The Towers at Lotte New York Palace family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as childcare services in the guestrooms, it's no surprise that The Towers at Lotte New York Palace is a hit with families.

Does The Towers at Lotte New York Palace serve breakfast?

You bet, cooked-to-order brekkie is on offer at weekends between 6:30 AM and noon.

Is there a free airport shuttle available at The Towers at Lotte New York Palace?

No, The Towers at Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at The Towers at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at The Towers at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

The Towers at Lotte New York Palace Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 461 out of 630 reviews
Rating 8 - Good. 95 out of 630 reviews
Rating 6 - Okay. 40 out of 630 reviews
Rating 4 - Poor. 18 out of 630 reviews
Rating 2 - Terrible. 16 out of 630 reviews

Reviews

10/10 Excellent

Dianne, Roseville

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Stayed 1 night in May 2025

10/10 Excellent

Devin

Stayed 2 nights in May 2025

10/10 Excellent

Xiayang

Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Stayed 7 nights in Apr 2025

10/10 Excellent

Vanessa, Henley Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Stayed 7 nights in Mar 2025

8/10 Good

JOSE

Stayed 7 nights in Dec 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2025

10/10 Excellent

cathie

Stayed 2 nights in Jan 2025

10/10 Excellent

Justin

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just wow
Stayed 3 nights in Feb 2025

10/10 Excellent

WILLIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bremen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 4 nights in Feb 2025

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Paulo, Ambler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

10/10 Excellent

Annie, Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is classic NYC and is top tier in service and quality!
Stayed 3 nights in Jan 2025

8/10 Good

jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2025

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time. Would highly recommend
Stayed 5 nights in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Silvia, Houston

Stayed 9 nights in Nov 2024

2/10 Terrible

Deborah

Travelled with family
Disliked: Staff & service, amenities
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024