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The Towers at Lotte New York Palace

5.0 star property

Photo gallery for The Towers at Lotte New York Palace

Courtyard
Property video
A spacious living area with a modern staircase, a large window with a city view, and contemporary furniture.
A bar area with a long counter, multiple stools, and a decorative vase.
A hotel room with a large bed, two armchairs, a TV, a small table with a vase, and a view of a cityscape through the window.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$1,874
includes taxes & fees
26 July - 27 July

Explore the area

View map
455 Madison Avenue, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, St. Patrick's Cathedral
    ‪2 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Executive Suite, 1 King Bed with Sofa bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, 2 Queen Beds, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Luxury Room, 2 Queen Beds, Tower

10.0 out of 10
Exceptional
(16 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Room, 1 King Bed, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Luxury Room, 1 King Bed, Tower

7.6 out of 10
Good
(9 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Corner (Towers)

A spacious living room with a large TV, comfortable seating, and a city view.

Suite, 1 King Bed with Sofa bed, Corner (Towers)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Bedroom, Tower (King)

42-inch plasma TV with cable channels, TV, video game console

Studio Suite, 1 Bedroom, Tower (King)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Tower

In-room dining

Suite, 1 Bedroom, Tower

  • City view
  • 232 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Metropolitan)

Suite (Metropolitan)

Suite (Metropolitan)

  • City view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Royal Suite

Royal Suite

Royal Suite

  • City view
  • 334 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite (Champagne Triplex)

Suite (Champagne Triplex) | Living area

Suite (Champagne Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, Tower

A hotel room with a large bed, a TV on a wooden cabinet, a window with a city view, and a bench.

Executive Suite, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Room, 2 Queen Beds, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Room, 1 King Bed, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Luxury Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Corner (Towers)

A spacious living room with a large TV, comfortable seating, and a city view.

Suite, 2 Bedrooms, Corner (Towers)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 156 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Corner (with Pantry, Towers)

A spacious living room with a large TV, comfortable seating, and a city view.

Suite, Multiple Beds, Corner (with Pantry, Towers)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse, Tower (Triplex)

A spacious living area with a modern staircase, a large window with a city view, and contemporary furniture.

Penthouse, Tower (Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite (Jewel Triplex)

A modern living room with a fireplace, a television, and a sofa.

Suite (Jewel Triplex)

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Tower (Sky View)

View from room

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Tower (Sky View)

A modern hotel room with a large bed, a bench, a desk, and a view of the city skyline.

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Studio Suite, 2 Queen Beds, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Executive Studio Suite, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Accessible Towers Corner Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

New York

A luxury stay in the heart of New York awaits you at The Towers at Lotte New York Palace. Within a short 5-minute stroll, you'll find popular places like 5th Avenue and Rockefeller Center. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The café, Pomme Palais, is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available at weekends between 6:30 AM and noon. There's also valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute walk of this 5-property class Manhattan hotel include Madison Avenue and Grand Central Terminal.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Rockefeller Center - 2 min walk - 0.2 km
  • St. Patrick's Cathedral - 2 min walk - 0.2 km
  • Radio City Music Hall - 6 min walk - 0.6 km
  • Times Square - 10 min walk - 0.9 km

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Tartinery Café - Bar | Olympic Tower - ‬3 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk

About this property

The Towers at Lotte New York Palace

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. A health club, spa services, and multilingual staff are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 176 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

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Lotte New York Palace
Manhattan
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 2,126 reviews
The price is AU$795
includes taxes & fees
26 July - 27 July
Lotte New York Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)
  • Limited on-site valet parking

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restaurant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of 29 June 2026, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on 26 July 2026 start from AU$1,874, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Towers at Lotte New York Palace?

Yep, The Towers at Lotte New York Palace has secured covered valet parking for USD 110 per day.

Is there a spa on site at The Towers at Lotte New York Palace?

There's no onsite spa, but this property does offer services like body scrubs and facials.

What makes The Towers at Lotte New York Palace a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Towers at Lotte New York Palace.

Is The Towers at Lotte New York Palace family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as childcare services in the guestrooms, it's no surprise that The Towers at Lotte New York Palace is a hit with families.

Does The Towers at Lotte New York Palace serve breakfast?

You bet, cooked-to-order brekkie is on offer at weekends between 6:30 AM and noon.

Is there a free airport shuttle available at The Towers at Lotte New York Palace?

No, The Towers at Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at The Towers at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at The Towers at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 499 out of 685 reviews
Rating 8 - Good. 102 out of 685 reviews
Rating 6 - Okay. 45 out of 685 reviews
Rating 4 - Poor. 19 out of 685 reviews
Rating 2 - Terrible. 20 out of 685 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities
Great location. Great views in the Towers.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Majdi

Liked: Property conditions & facilities
Close to major shopping and multiple dining options
Stayed 3 nights in Jan 2026
Verified

8/10 Good

nicholas

Liked: Cleanliness
The location was awesome and the Christmas decorations lived up to the hotel’s reputation.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Rheanna

Liked: Cleanliness, staff & service, amenities
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always helpful and friendly. Nice proximity to Broadway, fine dining and luxury shopping in midtown. Be cautious of your stay coinciding with any large conferences, if you are staying in The Towers portion of the hotel. There are only two small elevators and it can be difficult to get an elevator timely.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great location
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bremen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities
Best hotel room in NYC. Convenient, very nice and great servcice
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great hotel
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff are very helpful throughout our stay
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiccup with front desk staff outside of that the place is amazing.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel and the staff were all amazingly helpful and kind.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Fariba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice and large room with excellent service and location was fantastic.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Edda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the incredible location I had a wonderful experience, want to come back
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

JEROME ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel stays
Stayed 7 nights in Jun 2024
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Smart hotel superbly located
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great here, and surprisingly quiet given the location.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is classic NYC and is top tier in service and quality!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Such beautiful decor and views, generous room size and friendly professional service
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024