Sofitel New York

4.5 star property
Hotel with a restaurant, 4-minute walk to Bryant Park

Photo gallery for Sofitel New York

Exterior
Meeting facility
City view from property
Penthouse Suite, 1 King Bedroom, Manhattan Skyline View
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Parking available
The current price is AU$603
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
45 W 44th St, New York, NY, 10036
  • Place, Times Square
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪6 min walk‬
  • Place, Grand Central Terminal
    ‪6 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪18 min drive‬

Room options

Signature Iconic Building View, High Floors, 1 Bedroom, King Suite

8.8 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Skyscraper View, High Floor, 1 Bedroom, King Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Prestige, 1 Bedroom, King Suite

8.0 out of 10
Very good
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Terrace Suite Skyscraper View, 1 Bedroom, King Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Juliette Balcony, City View, 1 Bedroom, King Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Penthouse Suite, 1 King Bedroom, Manhattan Skyline View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 111 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Terrace Chrysler View, 1 King Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Luxury Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Luxury Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible, Terrace

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Terrace

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Sofitel New York puts you in the heart of New York, within just a 10-minute stroll of Bryant Park and Times Square. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. 6700 square feet (622 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a 24-hour gym. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Manhattan hotel include New York Public Library and Rockefeller Center.

What's nearby

  • Bryant Park - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Rockefeller Center - 6 min walk - 0.6 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Empire State Building - 12 min walk - 1.1 km

Getting around

  • 42 St. - Bryant Pk. Station - 4 min walk
  • Grand Central - 42 St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪STK Steakhouse Midtown NYC - ‬3 min walk
  • ‪Don Don Korean BBQ - ‬4 min walk
  • ‪Xi'an Famous Foods - ‬3 min walk
  • ‪The Red Flame - ‬2 min walk
  • ‪Valerie - ‬4 min walk

About this property

Sofitel New York

Hotel with a restaurant, 4-minute walk to Bryant Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 6700 square feet (622 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sofitel New York. Parking is available for a fee.

This New York hotel is smoke free.

  • 398 guestrooms or units
  • 30 levels
  • Conference rooms
  • 6700 sq ft of conference space
  • 622 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sofitel New York offers 398 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch LED televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured, covered valet parking on site (USD 80 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 56 for adults and USD 28 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6,700 square feet of conference space
  • 9 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 30 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels
  • Pay films

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 24 September 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 51.64 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 56 for adults and from USD 28 for children
  • Valet parking fee: USD 80 per night
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sofitel New York
New York Hotel Sofitel
Sofitel
Sofitel New York
New York City Sofitel
Sofitel New York City
Sofitel New York Hotel New York City
Sofitel New York Hotel
Hotel Sofitel New York
Sofitel New York New York
Sofitel New York Hotel New York

Frequently asked questions

What is the cancellation policy at Sofitel New York?

Sofitel New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel New York?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Sofitel New York on 16 Nov 2025 start from AU$524.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel New York?

Yep, Sofitel New York has secured covered valet parking for USD 80 per night.

What makes Sofitel New York a romantic place to stay?

A champagne service and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sofitel New York.

Are there hot tubs in the rooms at Sofitel New York?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel New York serve breakfast?

You bet, visitors highly rate the full breakfast here! Offered daily between 6:30 AM and 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Sofitel New York?

No, Sofitel New York does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel New York?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sofitel New York?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sofitel New York?

Furry friends are welcome at Sofitel New York, with food and water bowls on offer.

Sofitel New York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 701 out of 1155 reviews
Rating 8 - Good. 249 out of 1155 reviews
Rating 6 - Okay. 120 out of 1155 reviews
Rating 4 - Poor. 48 out of 1155 reviews
Rating 2 - Terrible. 37 out of 1155 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Lovely hotel. Brilliant location with very comfortable beds.
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Adrienne

This hotel was undergoing construction and did not inform us until after book. Expedia also did not advise us of the constructionz
Stayed 2 nights in Jul 2025

10/10 Excellent

L RODERICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the Property was under going a renovation in the Lobby, it did not interferer with the professional service that we received!
Stayed 1 night in Jul 2025

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, 2 blocks from Times Square. Hotel is close to all the Times Square action but quiet enough to relax at the end of your day activities.
Stayed 2 nights in Jul 2025

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I gave the property a good rating instead of excellent was because of the amount of renovation going on. Expedia should have informed potential guests of the amenities that were affected. It really does make a considerable difference.
Stayed 2 nights in Jul 2025

8/10 Good

Mark, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under construction
Stayed 1 night in Jul 2025

10/10 Excellent

Si Nureni

Stayed 1 night in Jul 2025

4/10 Poor

Carrie

Business traveller
Disliked: Property conditions & facilities

Remodeling inconvenience

Most Staff tried to be helpful. Felt price was extremely unfair due to the under construction atmosphere. Sadly not up to the Sofitel standards of yesteryear.
Stayed 3 nights in Jul 2025

6/10 Okay

GianCarlo

Stayed 3 nights in Mar 2025

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Michael Emmett

Stayed 3 nights in Jul 2025

10/10 Excellent

Aliya

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Anita Brooke Perry

Travelled with family
Liked: Cleanliness, staff & service
Shame the restaurant was closed for renovation but everything else was great.
Stayed 3 nights in Jun 2025

8/10 Good

Glenn R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SOFITEL is in midtown, so restaurants are on the block and several subways and Broadway area are easily reached. The hotel was a bit quiet because they are in the middle of a renovation, but you would not have know that from how well the staff helped us and how quiet the floors are
Stayed 3 nights in Jun 2025

4/10 Poor

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is under construction no restaurants or gym available. Didn’t mention this at time of booking
Stayed 2 nights in Jun 2025

10/10 Excellent

Timothy, Crane Hill

Stayed 2 nights in Jun 2025

10/10 Excellent

Shankar Babu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

RUSSELL, pittsburgh

It is my favorite hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

marshall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful French breakfast and room service
Stayed 2 nights in Jun 2025

2/10 Terrible

Alisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

taenam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Terri

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Same Great Sofitel but No Lobby

I have stayed at the Sofitel so many times and truly love the location and all of the perks of this hotel. This time was a bit different though---folks should know that their lobby is under construction right now--big time---to get into the hotel is basically just this little alley through the hotel with walls up where the lobby would be. I did not hear any construction noise but the lobby is non-existent We arrived early and needed to check our bags---apparently the room where they check bags was completely full so he just put our bags by the door and gave us tickets---this concerned me as anyone could distract him and just pick up our bags---one of which had my laptop in it--so I did decide to take my backpack with me and I was super glad I did because 6 hours later when we came back there was nobody there with the bags---we waited for like 5 minutes and then just grabbed our bags and went to our room-- but I was really glad I had not left my backpack there! We were able to take our bags and could have taken any bag we wanted with nobody there. It was all fine but just concerning. Other than that the beds are so comfortable---you can't beat this location---we did have coffee in our room every morning and the loveliest lady would bring it in for us....the staff is the BEST truly---you get the royal treatment there---love it so much and totally will stay there again when I come to the city to see shows.
Stayed 2 nights in May 2025

10/10 Excellent

jeffrey

Stayed 1 night in May 2025