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The Westin New York at Times Square

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for The Westin New York at Times Square

Bar (on property)
Lobby
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
The current price is AU$424
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
270 W 43rd Street, New York, NY, 10036
  • Place, Times Square
    ‪2 min walk‬
  • Place, Broadway
    ‪3 min walk‬
  • Place, Bryant Park
    ‪6 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 2 Double Beds, City View

Traditional Room, 2 Double Beds, City View

Traditional Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(482 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View

8.8 out of 10
Excellent
(366 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Corner)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Corner)

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(41 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(42 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds (View)

8.6 out of 10
Excellent
(107 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(43 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Corner)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Corner)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds

8.4 out of 10
Very good
(124 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Corner

Grand Room, 1 King Bed, Corner

Grand Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (View)

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

7.6 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at The Westin New York at Times Square. Within a short 5-minute stroll, you'll find popular places like Times Square and Broadway. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .Foundry Bar serves American cuisine and is open for dinner. 27756 square feet (2579 square metres) of event facilities include 27 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and a gym. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Manhattan hotel include Bryant Park and 5th Avenue.

What's nearby

  • Madame Tussauds Wax Museum - 2 min walk - 0.2 km
  • Times Square - 2 min walk - 0.2 km
  • Broadway - 3 min walk - 0.3 km
  • Bryant Park - 6 min walk - 0.6 km
  • Rockefeller Center - 10 min walk - 0.9 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 1 min walk
  • Grand Central - 42 St. Station - 12 min walk
  • LaGuardia Airport (LGA) - 38 min drive

Restaurants

  • ‪Europan Cafe - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Famous Famiglia Pizza - ‬1 min walk
  • ‪Chick-fil-A - ‬1 min walk

About this property

The Westin New York at Times Square

Luxury hotel with 24-hour fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 27 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 27756 square feet (2579 square metres) and includes conference space. A 24-hour fitness centre, a library, and gift shops/newsstands are also featured at the luxury The Westin New York at Times Square. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 873 guestrooms or units
  • 45 levels
  • 27756 sq ft of conference space
  • 2579 sq. m of conference space
  • Built in 2002
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Westin New York at Times Square offers 873 accommodations with iPod docking stations and a safe. Televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 16.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 65 per day)
  • Valet parking on site (USD 95 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 29 to 36 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Foundry Bar
  • Foundry Kitchen

Things to do

  • 24-hour gym
  • Library
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • 27,756 square feet of conference space
  • Business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 45 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Destination fee: USD 45.90 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 29 to 36 per person
  • Fee for in-room wireless Internet: USD 16.95 per day (rates may vary)
  • Self-parking fee: USD 65 per day
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Times Square Westin
Westin Hotel New York Times Square
Westin New York Times Square
Westin New York Times Square Hotel
Westin Hotel New York
Westin Times Square
The Westin New York At Times Square Hotel New York City
Westin New York City
New York City Westin
Westin Hotel
The Westin New York At Times Square Hotel City
Westin New York at Times Square
The Westin New York at Times Square Hotel
The Westin New York at Times Square New York
The Westin New York at Times Square Hotel New York

Frequently asked questions

What is the cancellation policy at The Westin New York at Times Square?

The Westin New York at Times Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin New York at Times Square?

As of 6 Dec 2025, prices found for a 1-night stay for 2 adults at The Westin New York at Times Square on 5 Jan 2026 start from AU$354.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin New York at Times Square?

Yep, The Westin New York at Times Square has a self car park for USD 65 per day. A self car park is also available, for a fee.

What makes The Westin New York at Times Square a romantic place to stay?

A lounge bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at The Westin New York at Times Square.

Does The Westin New York at Times Square serve breakfast?

Sure does, buffet breakfast is on offer weekdays between 7:00 AM and 11:00 AM and on weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at The Westin New York at Times Square?

No, The Westin New York at Times Square does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin New York at Times Square?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin New York at Times Square?

Check-in begins at 4 PM. Check-out time is noon.

The Westin New York at Times Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3074 out of 4792 reviews
Rating 8 - Good. 1012 out of 4792 reviews
Rating 6 - Okay. 396 out of 4792 reviews
Rating 4 - Poor. 160 out of 4792 reviews
Rating 2 - Terrible. 150 out of 4792 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rita, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was expecting more from a Westin hotel. We requested a higher floor to avoid noise, but even on the 32nd floor the street noise at night was very disruptive and my kids had trouble sleeping. The beds were small and uncomfortable, and the bathroom was outdated with an extremely loud flush. For the price paid, the service and facilities did not meet expectations—overall, low value for money. On the positive side, the location was excellent—just steps away from Times Square, Broadway shows, bus tours, and plenty of dining options.
Bathroom
Room
View
Stayed 4 nights in Jun 2025

10/10 Excellent

Janice

Stayed 1 night in Aug 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location and very good room.
Stayed 3 nights in Aug 2025

6/10 Okay

Ligia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We loved the location and amenities, restaurant, convenient store, and all other things they offered in the building. But the room was in terrible condition. THe furniture - the wood is peeling, broken, fridge was broken, closet door missing. It was in horrible shape. THey need to redo the room, paint, replace furniture , replace broken items
Stayed 2 nights in Aug 2025

4/10 Poor

Gabrielle

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff, lots of hidden fees!

I’ve stayed there before and this was by far my worst experience. From the moment you walk in everybody’s rude and trying to upsell you and rip you off.
Stayed 3 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but there was a daily $40 fee that you couldn't get out of. They said it was "New York tax". Other than that no issues and very safe!
Stayed 2 nights in Aug 2025

10/10 Excellent

Zhi Qing

Stayed 3 nights in Aug 2025

10/10 Excellent

Piyush

Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin, Llanrwst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The gym was especially good. The staff were friendly and very helpful. Just one suggestion - there is a ‘Destination’ charge of approx $40 (inc taxes) per day charged to your account automatically. It was mentioned that if you buy food or drink from the hotel whilst you are there, then the hotel will credit you $20 each day you buy the food or drink. However, what they didn’t mention was that this $20 credit is NOT made if you pay cash for your food or drink. So it is important to charge food and drink to your room. Not a huge issue for us as we only paid cash once but would have been good if this was made clearer. Great hotel despite this.
Stayed 4 nights in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the staff was super friendly, and we never had an issue :)
Stayed 4 nights in Aug 2025

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Staff member Mr. EDISON AND BELLMAN MR.BRIAN,MADE MY STAY SPECIAL, THEY WERE WELCOMEMING Made US FEEL AT HOME, BECAUSE OF THEM I WOULD Return Again !!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Teresa

Stayed 3 nights in May 2025

10/10 Excellent

Dunia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2025

2/10 Terrible

Esther

Stayed 6 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Room smelled faintly of smoke. Otherwise fine.
Stayed 2 nights in Aug 2025

8/10 Good

Randall Scott, Lilburn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Omar Mohammed Abdallah

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not clean at all Old Not worth the money spent
Stayed 2 nights in Aug 2025

2/10 Terrible

Omar Mohammed Abdallah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean Most of the staff are rude…few were nice!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Sandra Jean

Stayed 3 nights in May 2025

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to dining and time square area.
Stayed 5 nights in Aug 2025

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

The Westin Times Square is a hidden gem, alittle further out from Times sqaure but close enough to hit all the major attratctions. Safe, clean and staff helpful. The Breakfast is a bit pricey if you dont have vouchers but a good buffet.
Stayed 4 nights in Aug 2025

10/10 Excellent

Andres

Stayed 4 nights in Aug 2025

10/10 Excellent

Manhal

Stayed 3 nights in Jun 2025

2/10 Terrible

David

Stayed 1 night in Aug 2025