Where 2 begin? There are hidden “destination fees” (approx $30/eve) & when asked what they’re for, the front desk says “amenities.” I asked what the amenities are— He explained: fruit, tea, coffee, access to 11th floor rooftop, bikes. Of those ‘amenities,’ let’s discuss what you get: stale, HARD fruit; TWO tea bags for a 3-night stay (we requested more & never got them); no hot water cups. When I asked front desk for to-go cups, they said they don’t have them, even though there are to-go cups in the lobby each morning for coffee! We waited OVER AN HOUR for ice on 2 occasions & never received other items called for, including tea/creamers. When we checked in, there was NO hand soap in the bathroom.
After 2 nights, we hung the housekeeping sign on our door, indicating our room should be cleaned. No one cleaned it. When I asked again, they said there was nothing to do b/c housekeeping had left. They didn’t offer anything to rectify the issue (i.e. comp food/drink).They didn’t clean the trash outside our room; it was still there when we returned that eve. The 11th floor is lovely, but it’s open to the public, so there’s no “amenity.” The front desk, along with maintenance, housekeeping, etc. are unfriendly. We spent 5 minutes waiting for an Uber in the lobby & even though we were 5ft from the front desk, the employees gabbed & never had the courtesy to say “Good morning.”
The only employee worth commending is the night security woman. She’s kind/observant. Give her a raise.