4/10 Poor
Tokyo
Travelled with partner
23 Feb 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This location is NOISY! the first night, we stayed on the lower level in a “patio” room. Unfortunately it was immediately next to the elevator so we heard all of the noise of the very loud elevator, people in and out, and very chatty/loud hotel staff. The second night, we stayed in a room on the 1st floor, immediately across from the restaurant that’s under renovations and were awaken by hammering and drilling early in the morning. When I inquired about asking them to stop, they did for a few minutes and it seems like it got worse so we didn’t get much sleep or any relaxation before our departure. Unfortunately, my boyfriend wasn’t feeling well and this didn’t help, in addition to the lack of flexibility with checkout. Very clean and cute, but the lack of customer service and flexibility you get at a larger hotel are lacking, especially for the rates they charge! Not sure if I would stay here again.