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Holiday Inn Brooklyn Downtown by IHG

3.5 star property
Hotel with an indoor pool, 10-minute walk to Barclays Center Brooklyn

Photo gallery for Holiday Inn Brooklyn Downtown by IHG

Property amenity
Indoor pool
Exterior
Spa
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$176
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
300 Schermerhorn Road, Brooklyn, NY, 11217
  • Place, Brooklyn Paramount
    ‪5 min walk‬
  • Place, Brooklyn Academy of Music
    ‪5 min walk‬
  • Place, Barclays Center Brooklyn
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(150 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds

7.8 out of 10
Good
(26 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(34 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Verrazano Bridge View)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds (Verrazano Bridge View)

7.8 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (High Floor)

8.2 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Verrazano Bridge View)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Verrazano Bridge View)

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Communications)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Communications)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Communications, Mobility, Access Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Communications, Mobility, Access Tub)

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Brooklyn Skyline View, Top Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed (Brooklyn Skyline View, Top Floor)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobility)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Communications, Mobility)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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About the area

Brooklyn

Holiday Inn Brooklyn Downtown by IHG puts you in the centre of Brooklyn, 0.8 km (0.5 mi) from Barclays Center Brooklyn and 2.5 km (1.6 mi) from Brooklyn Bridge. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The bistro, Grand Canyon Bistro, serves American cuisine and is open for breakfast, lunch and dinner. Enjoy the gym, Hot tub and sauna. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .You'll be 3.6 km (2.2 mi) from Wall Street and 4.5 km (2.8 mi) from One World Trade Center with a stay at this 3.5-property class Brooklyn hotel.

What's nearby

  • Brooklyn Paramount - 5 min walk - 0.4 km
  • Brooklyn Academy of Music - 5 min walk - 0.5 km
  • Brooklyn Tabernacle - 8 min walk - 0.7 km
  • Barclays Center Brooklyn - 9 min walk - 0.8 km
  • New York Transit Museum - 10 min walk - 0.9 km

Getting around

  • Hoyt - Schermerhorn Sts. Station - 3 min walk
  • Brooklyn Flatbush Avenue Station - 7 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Popeyes Louisiana Kitchen - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Devoción - ‬2 min walk
  • ‪Burger King - ‬4 min walk
  • ‪The Lobby - ‬2 min walk

About this property

Holiday Inn Brooklyn Downtown by IHG

Hotel with an indoor pool, 10-minute walk to Barclays Center Brooklyn
As a guest of Holiday Inn Brooklyn Downtown by IHG, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A library, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Brooklyn Downtown by IHG. Parking is available for a fee.

This 3.5-star Brooklyn hotel is smoke free.

  • 245 guestrooms or units
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Brooklyn Downtown by IHG offers 245 air-conditioned accommodations with a safe and free newspapers. Flat-screen televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Brooklyn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 42 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 45 for adults and USD 20 to 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Canyon Bistro

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (208 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20.00 to 45 for adults and USD 20 to 45 for children
  • Valet parking fee: USD 42 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Brooklyn Downtown Hotel
Holiday Inn Brooklyn Downtown
Brooklyn By Ihg Brooklyn
Holiday Inn Brooklyn Downtown
Holiday Inn Brooklyn Downtown by IHG Hotel
Holiday Inn Brooklyn Downtown an IHG Hotel
Holiday Inn Brooklyn Downtown by IHG Brooklyn
Holiday Inn Brooklyn Downtown by IHG Hotel Brooklyn

Frequently asked questions

What is the cancellation policy at Holiday Inn Brooklyn Downtown by IHG?

Holiday Inn Brooklyn Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Brooklyn Downtown by IHG?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Brooklyn Downtown by IHG on 8 Feb 2026 start from AU$176.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Brooklyn Downtown by IHG?

Yep, Holiday Inn Brooklyn Downtown by IHG has secured covered valet parking with in/out privileges for USD 42 per day.

Are there any beaches close to Holiday Inn Brooklyn Downtown by IHG?

The closest beach to Holiday Inn Brooklyn Downtown by IHG is Coney Island Beach (13 km).

Does Holiday Inn Brooklyn Downtown by IHG have a pool?

Holiday Inn Brooklyn Downtown by IHG has an indoor pool.

Does Holiday Inn Brooklyn Downtown by IHG serve breakfast?

Sure does, full brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Brooklyn Downtown by IHG?

No, Holiday Inn Brooklyn Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Brooklyn Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Brooklyn Downtown by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Holiday Inn Brooklyn Downtown by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 901 out of 2057 reviews
Rating 8 - Good. 433 out of 2057 reviews
Rating 6 - Okay. 352 out of 2057 reviews
Rating 4 - Poor. 180 out of 2057 reviews
Rating 2 - Terrible. 191 out of 2057 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious by NYC standards
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael, Brooklyn

Stayed 1 night in Oct 2025

10/10 Excellent

Shari

Liked: Cleanliness, amenities, property conditions & facilities
It was okay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Mildred

Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to Barclays Center
Stayed 1 night in Oct 2025

10/10 Excellent

Solomon

Stayed 1 night in Sep 2025

4/10 Poor

Stanley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby rooms, missing towels, no seating for handi

Stayed 2 nights in Oct 2025

10/10 Excellent

Kameron

Stayed 1 night in Oct 2025

8/10 Good

Apostle John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly service, clean rooms, no face towels 👎
Stayed 2 nights in Oct 2025

10/10 Excellent

sebastian

Stayed 1 night in Oct 2025

6/10 Okay

Kenneth Kwaku

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but old property not clean enough
Stayed 1 night in Oct 2025

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking was awful. Staff not friendly.
Stayed 2 nights in Sep 2025

4/10 Poor

Nick

Disliked: Staff & service, property conditions & facilities
At almost $500 per night (mid-October rates), this hotel was waaaay overpriced. It was a very budget experience at premium prices. Nothing here was a show stopper, but there were a number of annoying things: there was some confusion at check-in (I booked two rooms under my name for my whole family, but they needed my brother to be there in person even though I was paying), the room with 2 double beds was barely big enough for my family of 4 to walk around in with our luggage, the bathroom sink was loose, one day we found a blood stain on the bedsheets, and at check out we were told valet would take an hour. Staff was friendly, cleaners were great, but next time I'm either going upgrade or finding somewhere further out and much cheaper.
Stayed 3 nights in Oct 2025

8/10 Good

Kitanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I didn't eat breakfast, not sure about it. Great location.
Stayed 1 night in Oct 2025

10/10 Excellent

Womata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice and accomadating. Room is comfortable and clean. Enjoyed my night.
Stayed 1 night in Oct 2025

6/10 Okay

nathalie

Liked: Staff & service
The sauna and hot tub weren't working which I only found out when I got there. Overall the room felt a bit in need of TLC... The early checkin fee was $75 :( Other than that, very friendly staff and great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff demonstrated exceptional kindness. The only drawback was that our room key ceased to function after two uses, particularly upon returning to the property after an excursion, at which point we would find our key deactivated, rendering us unable to access our room. We were compelled to revisit the front desk to obtain a replacement key. Furthermore, I observed that foot traffic in the hallway and the constant opening and closing of doors were audible. Additionally, I would like to note that we requested extra towels and sanitizer wipes from housekeeping, but unfortunately, they were not provided, prompting us to make a purchase. Conveniently, a dry cleaning service is located down the street from the hotel, and a five-minute walk will take you to CVS, Whole Foods, Apple, Target, Trader Joe's, and Atlantic Avenue, which features a plethora of boutiques, restaurants, grocery shopping, and Walgreens, as well as additional nearby dining options. Notably, the property is within walking distance to NYU Brooklyn Campus, Fort Greene, DUMBO, and the Brooklyn library. We particularly enjoyed Black Seed Bagel breakfast bagel sandwiches, and the location is convenient to the Hoyt - Schermerhorn, Fulton St, Borough Hall, Nevins St, and Hoyt St Subway stations. Elevators were so slow and the property is pet friendly. Downtown Brooklyn is highly pedestrian-friendly and accommodating to families and pets. We felt secure exploring the area. Hope this feedback was helpful.
Room View
Room View higher floor
Stayed 1 night in Sep 2025

4/10 Poor

Joel

Travelled with partner
Understaffed. Very expensive. Parking very problematic.
Stayed 1 night in Oct 2025

2/10 Terrible

Fursan

Disliked: Cleanliness, staff & service, property conditions & facilities
Disrespectful customer service
Stayed 1 night in Oct 2025

10/10 Excellent

Joel

Tv needed repairs
Stayed 1 night in Oct 2025

2/10 Terrible

Nicholas

Stayed 1 night in Oct 2025

2/10 Terrible

Kiameshia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to love staying at this hotel. After my most recent stay. It will be my last! Let’s start with the staff. Not welcoming at all. I get it’s NY but this staff is ice cold. Next I book a double bed room for 3 and there is one wash cloth in the room and one roll of tissue. I called down for more and was told I could come get them or wait on delivery but It I wait she specified she could not tell me even a ballpark for when I was would get the items that should have been in my room at check in. Next the room is not clean and it’s clear who prepped it did not show care. There was hair in the bathroom. The walls are dirty everywhere. I see housekeeping coming up one day on the elevator and all the towels are being brought upstairs on the floor. No cart to carry these things??? Unfortunately I can’t cancel the room without loosing a significant portion of my money so I’ll deal with. Again I used to love this place. Location wise it’s great but beyond that it’s a 1 star worth about $100 bucks a night at best. Updated review. My room has bed bugs. I reported this to the hotel and the gentlemen insisted I speak with the manager after 7. I spoke with Masani, the manager and she was not helpful at all. The first thing she said was “technically there is nothing I can do.” Her demeanor was rude and she appeared irritated that I even followed up with her about it.
Stayed 4 nights in Oct 2025

10/10 Excellent

Catriona

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Leri

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in on Saturday evening, around 9 PM, there were two great guys at the front desk – very polite, helpful, and welcoming. Unfortunately, this was the only positive part of my entire stay. From that same evening onward, the service completely collapsed. Calling the front desk from my room was a nightmare. Out of five calls, four times they simply picked up and hung up without saying a single word. When I tried calling the restaurant or the bar, nobody ever answered. It was absolutely impossible to reach anyone by phone, which is shocking for a hotel. The jacuzzi was another disaster. The water was cold, dirty, and clearly broken. When I asked staff about it, I got three completely different answers: one said he didn’t know, another promised it would work in an hour, and a third admitted it was broken and would take two days for a repair. Meanwhile, it remained unusable the entire time. This hotel completely failed in basic service. I left angry, frustrated, and extremely disappointed. Definitely NOT recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

michael

Stayed 1 night in Oct 2025