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Crowne Plaza New Orleans French Qtr - Astor

4.5 star property
Luxury hotel, walk to Bourbon Street

Choose dates to view prices

Photo gallery for Crowne Plaza New Orleans French Qtr - Astor

Property amenity
Outdoor pool, pool loungers
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Restaurant
Reviews
7.2

Good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Restaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping
  • Parking availableParking availableParking available

Explore the area

Map
739 Canal Street at Bourbon, New Orleans, LA, 70130
  • Popular LocationBourbon Street1 min walk
  • Popular LocationCanal Street1 min walk
  • Popular LocationCaesars New Orleans Casino11 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)22 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room (City View)

Standard Room (City View)

Standard Room (City View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Standard Room, 1 King Bed (Leisure)

Standard Room, 1 King Bed (Leisure)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • 37 sq m
  • Sleeps 5
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Tower (Alexa)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Tower (Alexa)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower (Alexa)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Tower (Alexa)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Tower

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, View, Tower

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Wyndham New Orleans - French Quarter
Pool
Free WiFi
Air conditioning
Gym
4.3 out of 5, Excellent, (3161)
The price is AU$234
for 1 night
includes taxes & fees
27 May - 28 May
Wyndham New Orleans - French Quarter

About the area

New Orleans

A luxury stay in the heart of New Orleans awaits you at Crowne Plaza New Orleans French Qtr - Astor. You'll be within steps of Canal Street and within a short 5-minute stroll of Bourbon Street. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .Enjoy the gym and pool loungers. 32000 square feet (2973 square metres) of event facilities include 20 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class French Quarter hotel include Caesars New Orleans Casino and Jackson Square.

What's nearby

  • Bourbon Street - 1 min walk
  • Canal Street - 1 min walk
  • Caesars New Orleans Casino - 11 min walk
  • Mercedes-Benz Superdome - 16 min walk
  • National World War II Museum - 18 min walk

Getting around

  • Canal at Bourbon Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 19 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 23 min drive

Restaurants

  • Bourbon Street Drinkery - 2 min walk
  • Popeyes Louisiana Kitchen - 2 min walk
  • Palace Café - 3 min walk
  • IHOP - 1 min walk
  • Gallier's Restaurant & Oyster Bar - 2 min walk

About this property

Crowne Plaza New Orleans French Qtr - Astor

Luxury hotel, walk to Bourbon Street
Crowne Plaza New Orleans French Qtr - Astor offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 20 meeting rooms are available. Event space at this hotel measures 32000 square feet (2973 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the luxury Crowne Plaza New Orleans French Qtr - Astor. For a fee, parking is available.

This 4.5-star New Orleans hotel is smoke free.

  • 693 guestrooms or units
  • 14 levels
  • 2 buildings
  • Conference rooms
  • 32000 sq ft of conference space
  • 2973 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza New Orleans French Qtr - Astor offers 693 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • RV/bus/lorry parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dickie Brennan’s Bourbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • 32,000 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 14 floors
  • 2 buildings
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15 to 35 per person
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel New Orleans French Quarter
Crowne Plaza New Orleans French Quarter
Astor Crowne Plaza New Orleans Hotel
Astor Crowne Plaza Hotel
Astor Crowne Plaza New Orleans
Astor Crowne Plaza
Crowne Plaza New Orleans

Frequently asked questions

What is the cancellation policy at Crowne Plaza New Orleans French Qtr - Astor?

Crowne Plaza New Orleans French Qtr - Astor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza New Orleans French Qtr - Astor?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza New Orleans French Qtr - Astor on 2 June 2024 start from AU$204.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza New Orleans French Qtr - Astor?

Yep, Crowne Plaza New Orleans French Qtr - Astor has valet parking with in/out privileges for USD 49 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Does Crowne Plaza New Orleans French Qtr - Astor have a pool?

Crowne Plaza New Orleans French Qtr - Astor has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Crowne Plaza New Orleans French Qtr - Astor a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza New Orleans French Qtr - Astor.

Does Crowne Plaza New Orleans French Qtr - Astor serve breakfast?

Yep, cooked-to-order breakfast is available daily.

Is there a free airport shuttle available at Crowne Plaza New Orleans French Qtr - Astor?

No, Crowne Plaza New Orleans French Qtr - Astor does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza New Orleans French Qtr - Astor?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza New Orleans French Qtr - Astor?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza New Orleans French Qtr - Astor?

No, only service animals are allowed.

Crowne Plaza New Orleans French Qtr - Astor Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 940 out of 2664 reviews" "
Rating 8 - Good. 645 out of 2664 reviews" "
Rating 6 - Okay. 425 out of 2664 reviews" "
Rating 4 - Poor. 292 out of 2664 reviews" "
Rating 2 - Terrible. 362 out of 2664 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Norazon

Liked: Cleanliness, staff & service, property conditions & facilities
I thought housekeeping was quick to respond. On our last day housekeeping came too early. I asked them to come back in an hour and our room never got cleaned. We also informed staff that the toilet was clogged. No one came despite repeated calls. Besides that our stay was great. Carla at the Consiege was wonderful. She was very informative
Stayed 4 nights in Feb 2024

2/10 Terrible

Germain

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
I understand that Mardi Gras is a busy time for hotel staff but the staff was for no reason rude, and short with everyone. Simple questions were a hassle to answer. This unfortunately was mild compared to the fact that the hotel was without hot water from Friday morning for the duration of our stay which was Sunday check out. I'm not sure when the hot water returned for remains guest.

2/10 Terrible

Ashley

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Could not get wash cloths to bathe with and the whole hotel did not have hot water for two whole days during our stay. There was still no hot water when we checked out. Also we paid the extra nightly fees to valet park and when we got ready to leave we’re told we had to go get our vehicle ourselves they wouldn’t even bring our car to us after we paid for valet and it was in a parking block about 5 blocks away.
Stayed 2 nights in Feb 2024

2/10 Terrible

Robert

Travelled with partner
No hot water for length of stay, someone stole phn from lobby table in a few seconds, staff is useless!!
Stayed 3 nights in Feb 2024

8/10 Good

Debonair

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. The elevator was out of service on Saturday night and There was no hot water for 2 days. After paying so much for my stay I couldn’t believe those two things happened.
Stayed 4 nights in Feb 2024

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk everywhere and clean!! I would only improve the parking, cause you have to take a shuttle to pick your car up
Stayed 2 nights in Feb 2024

2/10 Terrible

Arturo, Dallas

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed there 2 nights with no hot water smh
Stayed 2 nights in Feb 2024

2/10 Terrible

TERRY

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
no hot water--was lied to by front desk--had been out for two days when we arrived(according to people i spoke with in the hotel) and they said nothing--told me maintenance would look into it when i complained
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this Hotel at all costs
I cannot begin to accurately describe how disappointing this property was. Mechanical issue apparently caused the hotel to lose hot water for 3 of our 4 day stay. When we inquired about the status of the hot water situation, the front desk manager Julius was dismissive and not helpful in any way. When asked how he would handle the situation as a guest, he refused to answer and hung up on me. I called back and asked for a manager, he said he was one and hung up on me again. I called back a third time and asked for an escalation number and was told IHG.com and was hung up on. Guests were continuously being checked in. We quietly warned them that we haven’t had hot water for days. The newly arriving guests said they were told it was fixed. It was not. Others guests that weren’t as quiet about the situation were threatened to be removed for trespassing and thrown in jail. All the guests we spoke to were lied to about compensation for the lack of hot water. I was also lied to regarding comping valet parking. Was told by one person it would be comped and then at check out, was told “We can’t do that.” Upon check out, guests were still being threatened with being removed from property when their concerns were not being addressed or even considered. Top to bottom, every employee was rude, dismissive and not helpful in any way. In my 30 years of extensive travel, I have NEVER had a worse stay. IHG should consider closing this property, repair it, and restaff it appropriately
A guest wrote on balcony door “No hot water” bc others kept getting told it was fixed
Stayed 4 nights in Feb 2024

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water and non refundable
Check in was quick and easy… No instructions on parking. I park my car in a lot that i couldn’t move it from until i leave. When I got to the room there was no towel and the carpet was dirty. The whole weekend there was no hot water in the hotel. When I asked front desk about the water they kept sayin somebody was there to fix the problem. It was never fixed. The only good thing was the location. But it’s horrible to charge some $1500 non refundable with know hot water the entire weekend. It appear that hotel is scammers
Stayed 3 nights in Feb 2024