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Aparthotel

Warwick Le Crystal - Montréal

4.0 star property
Family-friendly aparthotel with full-service spa and fitness centre

Photo gallery for Warwick Le Crystal - Montréal

Reception
Front of property
1 bedroom, premium bedding, pillow-top beds, minibar
Meeting facility
Penthouse De La Montagne | Terrace/patio

Popular amenities

The current price is AU$474
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
1100, rue de la Montagne, Montreal, QC, H3G0A1
  • Bell Centre
    ‪3 min walk‬
  • McGill University
    ‪10 min walk‬
  • Montreal Convention Centre
    ‪15 min walk‬
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪19 min drive‬

Room options

View all photos for Penthouse Crescent

Penthouse Crescent | Private kitchen

Penthouse Crescent

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Drummond

Penthouse Drummond

Penthouse Drummond

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

1 bedroom, premium bedding, pillow-top beds, minibar

Single Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 46 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse René-Lévesque

Penthouse René-Lévesque

Penthouse René-Lévesque

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Sainte-Catherine

Penthouse Sainte-Catherine

Penthouse Sainte-Catherine

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

40-inch TV with satellite channels, pay films, offices

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse De La Montagne

Penthouse De La Montagne

Penthouse De La Montagne

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

1 bedroom, premium bedding, pillow-top beds, minibar

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 51 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Family Single Room

Microwave, espresso maker, coffee/tea maker, electric kettle

Family Single Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 56 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Single Room

1 bedroom, premium bedding, pillow-top beds, minibar

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 74 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

40-inch TV with satellite channels, pay films, offices

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 56 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Warwick Premier Suite

Warwick Premier Suite

Warwick Premier Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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4.6 out of 5, Wonderful, 1,003 reviews
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About the area

Montreal

A family-friendly stay in the heart of Montreal awaits you at Warwick Le Crystal - Montréal. Within a short 5-minute stroll, you'll find popular places like Bell Centre and Sainte-Catherine Street. Highlights at this boutique aparthotel include a full-service spa, a restaurant and an indoor swimming pool. .Each apartment is soundproofed and features a TV with satellite channels, along with free WiFi, in-room childcare and an espresso maker. A minibar provides refreshments, and dining in is an option with amenities like a kitchenette and room service. Nice touches to enhance your stay include a rainfall showerhead and bathrobes, while a pillowtop bed and premium bedding invite a good night's rest. A microwave, free local calls and a safe are also available. .A relaxing visit to Elements Maison de Beauté can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Siam centre-ville, serves Thai cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym, Hot tub and sauna. 7249 square feet (673 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include limo/town car service and coworking space. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Continental breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4-property class Downtown Montreal aparthotel, attractions include McGill University and Montreal Museum of Fine Arts.
View more Aparthotels in MontrealOpens in a new window

What's nearby

  • Sainte-Catherine Street - 3 min walk - 0.3 km
  • Bell Centre - 3 min walk - 0.3 km
  • McGill University - 10 min walk - 0.9 km
  • Montreal Convention Centre - 15 min walk - 1.3 km
  • Old Port of Montreal - 3 min drive - 2.3 km

Getting around

  • Lucien L'Allier Station - 4 min walk
  • Bonaventure Station - 7 min walk
  • Montreal Metropolitan Airport (YHU) - 28 min drive

Restaurants

  • ‪Brutopia - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Gyu-Kaku BBQ - ‬3 min walk
  • ‪Restaurant Jérôme Ferrer – Europea - ‬1 min walk
  • ‪MELK Café - ‬4 min walk

About this property

Warwick Le Crystal - Montréal

Family-friendly aparthotel with full-service spa and fitness centre
Warwick Le Crystal - Montréal offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

9 meeting rooms, coworking spaces, and limo/town car service are available. Event space at this aparthotel measures 7249 square feet (673 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the family-friendly Warwick Le Crystal - Montréal. An area shuttle within 10 metres is available for a fee. Parking is available for a fee.

This 4-star Montreal aparthotel is smoke free.

  • 131 guestrooms or units
  • 8 levels
  • Conference rooms
  • 7249 sq ft of conference space
  • 673 sq. m of conference space
  • Built in 2007
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Warwick Le Crystal - Montréal offers 131 accommodations with minibars and laptop-compatible safes. This accommodation is furnished with desk chairs and dining tables. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, kitchenware and utensils and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Montreal aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Elements Maison de Beauté has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Pool/Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 10 metres
  • Limo/town car service
  • Covered valet parking on site (CAD 59 per night; includes in/out privileges)

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Free cot

Restaurants on site

  • Siam centre-ville

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave

Dining

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; CAD 23.95 to 30 for adults and CAD 11.97 to 20 for children
  • A bar/lounge
  • A restaurant
  • Dining table
  • Limited room service
  • Minibar

Bedrooms

  • Bedroom
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch TV with premium satellite channels
  • Pay films

Outdoor areas

  • Terrace

Work spaces

  • 9 meeting rooms
  • Conference centre (7,249 square foot of space)
  • Coworking space
  • Desk chair
  • Laptop workspace
  • Office

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 11 kg per pet
  • Fee: CAD 75 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Gym
  • Bicycle rentals nearby
  • Casino nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 131 units
  • 8 floors
  • Banquet hall
  • Built in 2007
  • Electric car charging station
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Please note that vehicles with studded tires are not permitted in the property's parking lot.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night
  • Resort fee: CAD 23 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 23.95 to 30 for adults and CAD 11.97 to 20 for children
  • Valet parking fee: CAD 59 per night (in/out privileges)
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number 2026-04-30, 222116

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crystal Hotel Montreal
Crystal Montreal
Crystal Montreal Hotel
Hotel Crystal
Hotel Crystal Montreal
Hotel Le Crystal
Hotel Le Crystal Montreal
Le Crystal
Le Crystal Montreal
Montreal Crystal Hotel
Le Crystal Hotel

Frequently asked questions

Is parking available at Warwick Le Crystal - Montréal?

Yep, Warwick Le Crystal - Montréal has covered valet parking with in/out privileges for CAD 59 per night.

How much does it cost to stay at Warwick Le Crystal - Montréal?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Warwick Le Crystal - Montréal on 24 Aug 2025 start from AU$448.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Warwick Le Crystal - Montréal?

Yep, Elements Maison de Beauté is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Warwick Le Crystal - Montréal have a pool?

Warwick Le Crystal - Montréal has an indoor pool. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Warwick Le Crystal - Montréal?

This property features a full-service spa, as well as pillowtop beds and premium bedding.

What makes Warwick Le Crystal - Montréal a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Warwick Le Crystal - Montréal.

Is Warwick Le Crystal - Montréal family-friendly?

You bet! With amenities such as an indoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Warwick Le Crystal - Montréal is a hit with families.

Does Warwick Le Crystal - Montréal serve breakfast?

Yep, continental brekkie is offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Warwick Le Crystal - Montréal?

No, Warwick Le Crystal - Montréal does not offer an airport shuttle service.

Is there a bar or restaurant at Warwick Le Crystal - Montréal?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Warwick Le Crystal - Montréal?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Warwick Le Crystal - Montréal?

Cats and dogs are welcome at Warwick Le Crystal - Montréal, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

Warwick Le Crystal - Montréal Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1375 out of 1777 reviews
Rating 8 - Good. 299 out of 1777 reviews
Rating 6 - Okay. 59 out of 1777 reviews
Rating 4 - Poor. 28 out of 1777 reviews
Rating 2 - Terrible. 16 out of 1777 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

raj

Liked: Cleanliness, property conditions & facilities
The service at this hotel is excellent. Front desk staff was very friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Josee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very welcoming
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was gorgeous, service was impeccable!
Stayed 2 nights in Feb 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Valet service is confusing and they aren't very helpful. I don't mind paying, but I expect an actual service. The rest is good, property lost some feathers with the years but still a decent property.
Stayed 1 night in Feb 2025

10/10 Excellent

YIWEI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was a bit small, and the “loft suite” wasn’t exactly a true loft. Valet parking was also on the expensive side. That said, the staff were incredibly warm and genuine, and both the pool and gym facilities were excellent.
Stayed 4 nights in Apr 2025

10/10 Excellent

chris

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Gibran

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Apr 2025

10/10 Excellent

Kristen, North Conway

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at The Warwick! Went up for the Bruins/Canadiens game, hotel was so close to Bell and walk was easy. Restaurant was great, bar was awesome! We loved walking St. Catherine’s and the Underground City, easy to do from our location. The only minus, which really wasn’t, is that ice needs to be delivered to your room, no area ice machines! But it was delivered super quickly and very pleasantly!
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our experience at this hotel was wonderful. Especially our experience with the front desk staff (particularly, Ivan, who was so friendly, professional, and accommodating!)
Stayed 2 nights in Apr 2025

8/10 Good

Desiree

Liked: Cleanliness, amenities
I stayed at this hotel hoping to use the jacuzzi but it is under construction until the summer so that was a little disappointing. The jr suite was cozy & had a balcony which was a bonus. Bed was comfortable too. This hotel is in the center of Downtown Montréal & is walking distance to shops & restaurants & metro station.
Stayed 1 night in Apr 2025

8/10 Good

Andrew, Westmount

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2025

8/10 Good

Victoria

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great location - the Bell Centre, lots of shopping options (mostly large chain stores, i can’t recall seeing too many independent options) and plenty of dining options, beautiful parks and architecture - all within a short walking distance. The only thing “missing” is clear signage at the side entrance and for the pathway to guide cars into the “waiting” bay. The “loft” rooms are wonderful - spacious, thoughtfully designed and beautifully put together. The beds are very comfortable and offer a great night’s sleep. The bathrooms add to the experience - spacious, beautifully finished and well maintained. Unfortunately, I found the service inconsistent. Most staff were friendly, warm, and helpful. Others gave off a different “vibe”. For example, I was looking forward to the concierge assistance when I arrived as I was traveling alone this trip and with my puppy. Upon arrival, the concierge came out to assist with my bags. However, after he had put everything in the trunk onto the cart, he silently zipped off to my room without waiting to see what else I would need from *inside* the car. This left me juggling several items and my puppy. No other staff offered to assist. The concierge helping me leave was much more attentive. Also, the website boasted welcome gifts for pets, which we didn’t receive despite notifying the hotel we were traveling with a puppy during our reservation booking. Overall, a very nice hotel but service needs refinement.
Stayed 2 nights in Apr 2025

10/10 Excellent

Igor

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only negative thing I have to say is that there was a weird smell when you got off the elevator on our floor other than that, it was great
Stayed 2 nights in Apr 2025

10/10 Excellent

NAJI

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in great location
Stayed 1 night in Apr 2025

10/10 Excellent

Erika

Liked: Cleanliness, room comfort
Our experience was fantastic! Everyone was super friendly and they were even nice enough to give us a complimentary room upgrade! Everything was so clean only complaint was the hot tub was closed but besides that everything was great!
Stayed 2 nights in Apr 2025

8/10 Good

aaron

Liked: Cleanliness, property conditions & facilities
I have stayed here before and love the apartment style units but with the hotel service and amenities. This time there was construction to the hot tub on the roof that made my high floor room unusable. I complained, and while in the lobby to do work because of the constant noise in the room, heard several other guests call the desk to complain. I left and came back to the same noise. Eventually I was moved to a different (and nicer) room, but in general felt there is a cultural difference regarding construction and the general principal of renting rooms while construction is going on. They should have never offered that room for what was planned construction with foreseeable noise pollution for their guests. Staff is great. Friendly and helpful, but a real oversight and inconvenience w the noise.
Stayed 4 nights in Apr 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

François

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

hidden fees

users watch out, this hotel slapped me with a resort fee that they were not transparent about at check-in, and that exceeded the resort fee as quoted in the small print on the reservation. When I chatted hotels dot com about this, they were absolutely no help, and even called me up (while I was in line in the airport) to ask me to hold and then tell me that they would not help. stay away.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay!! 3min walk to the Bell Centre and lots of great bars/ restaurants. Awesome pool and sauna rooms r big beds r comfortable very nice hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, room comfort

Perfect hotel and location

Amazing and beautiful stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Kassaundra

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
It was amazing! Feeling above and well taken care of. Will definitely return.
Stayed 1 night in Apr 2025

10/10 Excellent

Benoit

Liked: Cleanliness, room comfort
I had a wonderful stay at this hotel! The room was absolutely beautiful—spacious, clean, and thoughtfully designed. Upon arrival, I was greeted with fantastic service, which made the check-in process smooth and welcoming. As a nice surprise, I was offered a room upgrade, which was a lovely touch and really enhanced my experience. I highly recommend this place for both the excellent service and the comfortable accommodations. I’ll definitely be coming back!
Stayed 1 night in Mar 2025