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3.8 out of 5

"Absolutely beautiful hotel with the most comfortable bed & bedding. Staff were so helpful and the hotel is located in a great spot. Restaurant was als ... " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

Portola Hotel & Spa at Monterey Bay places you in the center of Monterey, connected to the convention center and within just a 15-minute stroll of popular places like Fisherman's Wharf and Monterey Bay. Highlights at this resort include in-room LCD TVs.

You can enjoy WiFi, wired Internet, and cable TV, featured in all 379 rooms. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Refrigerators, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

This business-friendly resort offers a 24-hour front desk, a terrace, and dry cleaning/laundry services. Added amenities include WiFi in public areas and spa services. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 4-star Downtown Monterey resort include Cannery Row and Monterey Bay Aquarium.

Room, 1 King Bed (Portola)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$205* Per night/room 23 May - 24 May

Room, 1 King Bed (Partial View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Partial View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Portola Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Run of House

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Courtyard)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Portola Hotel & Spa at Monterey Bay ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (2) Couples (1)
5 out of 5
Absolutely beautiful hotel with the most comfortable bed & bedding. Staff were so helpful and the hotel is located in a great spot. Restaurant was also very good. Our only regret is we did not stay longer!

Posted by on 26 Feb. 2020

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Comment from Hotel Management

7 Apr. 2020 by Reservations

Isn't our bedding amazing! That and our location is some of our biggest compliments so that you so much! We are happy to hear you enjoyed your stay and our dining options. We hope to welcome you back again sometime soon!

5 out of 5
Clean, modern and friendly staff. The beds were comfortable and the bathrooms very clean

Posted by on 20 Dec. 2019

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3 out of 5
Our room was tired but they are doing a refurbishment at the moment so it was unfortunate we didn’t get a newly completed room. The service was good. We didn’t eat at the hotel as only there one night. Location is fantastic.

Posted by , from New Zealand on 14 Jun. 2019

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2 out of 5

Posted by on 26 Apr. 2019

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4 out of 5
Hotel reception staff a little aloof. Good location for 1st time visitors to the area.

Posted by on 27 May 2018

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Property Features

As a guest of Portola Hotel & Spa at Monterey Bay, you'll find spa services, a terrace, and multilingual staff. Public spaces have WiFi for a fee. The business-friendly Portola Hotel & Spa at Monterey Bay also features dry cleaning/laundry services, shopping on site, and a safe deposit box at the front desk. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Monterey Peninsula Airport (MRY) (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in December 2020.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 50 per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Pet deposit: USD 50 per night
  • Pet fee: USD 50 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.