Hotel AKA Brickell

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Hotel AKA Brickell

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Rooftop terrace
Point of interest
2 restaurants, breakfast served
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
The current price is AU$396
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
1395 Brickell Avenue, Miami, FL, 33131
  • Place, Brickell City Centre
    ‪11 min walk‬
  • Place, Bayside Marketplace
    ‪3 min drive‬
  • Place, Port of Miami
    ‪4 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪12 min drive‬

Room options

Premium Room, 1 King Bed, City View

8.0 out of 10
Very good
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, City View

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Studio, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Panoramic View)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 86 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Bay View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Bay View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 122 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 4
  • 2 King Beds

Room, 2 Double Beds, Bay View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 49 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Bay View

7.6 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 45 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(33 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 36 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, City View (ADA Hearing)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Miami

A luxury stay in the heart of Miami awaits you at Hotel AKA Brickell. Within a 30-minute stroll, you'll find Brickell City Centre and Bayside Marketplace. Highlights at this hotel include 2 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, Adrift Mare, is open for breakfast and dinner. Sky Bar+Grill is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and pool loungers. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and free use of bicycles. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:30 AM. There's also the convenience of valet parking. .With a stay at this 5-property class Downtown Miami hotel, you'll be 2.6 km (1.6 mi) from Kaseya Center and 4.4 km (2.7 mi) from Port of Miami.

What's nearby

  • Brickell City Centre - 11 min walk - 0.9 km
  • Kaseya Center - 3 min drive - 2.4 km
  • Bayside Marketplace - 3 min drive - 2.4 km
  • Port of Miami - 4 min drive - 3.4 km
  • Ocean Drive - 11 min drive - 10.5 km

Getting around

  • Financial District Metromover Station - 1 min walk
  • Hialeah Market Station - 11 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 15 min drive

Restaurants

  • ‪ADRIFT Mare - ‬1 min walk
  • ‪Brickell, Miami, FL - ‬2 min walk
  • ‪Omakai Hand Roll Bar - ‬3 min walk
  • ‪LPM Restaurant & Bar - ‬3 min walk
  • ‪Jimmy John's - ‬2 min walk

About this property

Hotel AKA Brickell

Luxury hotel with 2 restaurants and full-service spa
Hotel AKA Brickell offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury Hotel AKA Brickell. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Miami hotel.

  • 1 building
  • 215 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2004
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Hotel AKA Brickell offers 215 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LCD televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 25 per day)
  • Secured, covered valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 15 to 45 for adults and USD 15 to 45 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Adrift Mare
  • Sky Bar+Grill
  • Zeru Miami

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Fenced pool
  • In-room cot
  • Outdoor pool
  • Pool gate
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • First-run films
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Destination fee: USD 45.20 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 45 for adults and USD 15 to 45 for children
  • Covered self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Conrad Hotel Miami
Conrad Miami
Miami Conrad
Conrad Miami Hotel Miami
Conrad Miami Hotel
Conrad Miami
AKA Hotel Brickell
Hotel AKA Brickell Hotel
Hotel AKA Brickell Miami

Frequently asked questions

What is the cancellation policy at Hotel AKA Brickell?

Hotel AKA Brickell offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel AKA Brickell?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel AKA Brickell on 23 Nov 2025 start from AU$326.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel AKA Brickell?

Yep, Hotel AKA Brickell has a secured covered self car park with in/out privileges for USD 25 per day.

Are there any beaches close to Hotel AKA Brickell?

The closest beach to Hotel AKA Brickell is Miami Beach Beaches (7.5 km).

Is there a spa on site at Hotel AKA Brickell?

Yep, there is an onsite spa at Hotel AKA Brickell. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Hotel AKA Brickell have a pool?

Hotel AKA Brickell has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Hotel AKA Brickell?

Hotel AKA Brickell features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Hotel AKA Brickell a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel AKA Brickell.

Is Hotel AKA Brickell family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel AKA Brickell is a hit with families.

Are there hot tubs in the rooms at Hotel AKA Brickell?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel AKA Brickell serve breakfast?

Yep, cooked-to-order brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel AKA Brickell?

No, Hotel AKA Brickell does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel AKA Brickell?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel AKA Brickell?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hotel AKA Brickell Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 888 out of 1289 reviews
Rating 8 - Good. 201 out of 1289 reviews
Rating 6 - Okay. 112 out of 1289 reviews
Rating 4 - Poor. 35 out of 1289 reviews
Rating 2 - Terrible. 53 out of 1289 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness
Stayed 4 nights in Apr 2025

6/10 Okay

Christian

Good location
Stayed 1 night in Jul 2025

10/10 Excellent

Jovan

Travelled with group
Stayed 4 nights in Jul 2025

6/10 Okay

Mahdi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No upgrades and uncomfortable pillows and bed
Stayed 3 nights in Jul 2025

8/10 Good

Ella, Vaughan

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2025

10/10 Excellent

Javon

The service is fantastic! The rooms are very nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2025

8/10 Good

Ann

Stayed 2 nights in Jul 2025

10/10 Excellent

Bret

Stayed 3 nights in Jul 2025

10/10 Excellent

Jeylenia

Stayed 1 night in Jun 2025

10/10 Excellent

RODERICK L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jul 2025

6/10 Okay

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Trenicka K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Hotel AKA was a wonderful stay. The premises and rooms were very clean and aesthetically pleasing. The property was beautiful. The bed was super comfortable and I’m usually picky about the shower gel and shampoo provided but these were excellent quality and I loved the smell. I enjoyed the pool as well. I would definitely stay again but next time for longer.
Stayed 2 nights in Jul 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Selena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for solo travel
Stayed 1 night in Jul 2025

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Ella

Disliked: Cleanliness
TERRIBLE! The restaurant forgot our food order until we reminded them 40 minutes later, and then we had to wait another 20 minutes. We didn’t get the food credit we were supposed to get. We arrived early and asked about early check in, and were told the room would be ready “soon”. Almost five hours later, at 3:57 pm, the room was finally ready. If we had known it would take this long, we would have gone out, but we were constantly told it was “almost ready”. Room didn’t have sheets for the pull out bed, and the front desk seemed confused as to why we would need sheets. We were supposed to get bottles of water at check in, and we did - tiny, tiny little bottles of water. No complimentary glass of champagne as promised. To get to our room on the 16th floor we had to take an elevator up to the 25th floor and then another elevator down to 16, and each elevator took a long time to get there. I would never, ever stay here again. The staff seems confused about what it means to provide service.
Stayed 1 night in Jul 2025

10/10 Excellent

Yuliet, Jacksonville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this Hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Candice

Stayed 3 nights in Jul 2025