2/10 Terrible
Kimberly
25 June 2025
We stayed here the evening before a cruise. The cruise port is 2 miles away. We used the hotel shuttle to the port and they failed to drop my friends luggage off. They knew this five hours before our ship left and NEVER brought her luggage back. They made several trips back to the port and didn’t bother to deliver her bag!!!!! She went the whole cruise without her luggage and had to buy clothes and other needs. We paid extra for the shuttle. The desk people were awful and wouldn’t bring her luggage to the port upon our return or shuttle us back to the airport so another $70 spent for transportation. We called corporate and what a useless person. She said that the hotels operate separately so there was nothing they could do!!! Are you frigging kidding me??? A lawyer has been contacted and this will not end till they pay up!!! Stay clear of this place!
Kimberly
Stayed 1 night in Jun 2025