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DoubleTree by Hilton London - Docklands Riverside

4.0 star property
Riverfront hotel with bars/lounges and fitness centre

Photo gallery for DoubleTree by Hilton London - Docklands Riverside

City view
Lobby sitting area
Junior Suite, 1 King Bed, Balcony, River View
2 bars/lounges
Breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
The current price is AU$228
includes taxes & fees
27 July - 28 July

Explore the area

Map
265 Rotherhithe Street, London, England, SE16 5HW
  • O2 Arena
    ‪5 min drive‬
  • Tower of London
    ‪6 min drive‬
  • ExCeL Exhibition Centre
    ‪7 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

View all photos for Family Room

In-room safe, desk, laptop workspace, iron/ironing board

Family Room

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • 36 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, 2 Double Beds (Deluxe)

Family Room, 2 Double Beds (Deluxe)

Family Room, 2 Double Beds (Deluxe)

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Sofa bed
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

7.4 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.0 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Living area

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, River View

Junior Suite, 1 King Bed, Balcony, River View

Junior Suite, 1 King Bed, Balcony, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
  • 33 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

View from room

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
2 bedrooms
Private bathroom
Hairdryer
  • 26 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Hilton Guest Room

Twin Room

Twin Hilton Guest Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Hairdryer
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite with Balcony And River View

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Suite with Balcony And River View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Executive Room

In-room safe, desk, laptop workspace, iron/ironing board

Queen Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for King Guest Room

In-room safe, desk, laptop workspace, iron/ironing board

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Guest Room

In-room safe, desk, laptop workspace, iron/ironing board

Twin Guest Room

  • Sleeps 2
  • 2 Single Beds

View all photos for King Executive Room

In-room safe, desk, laptop workspace, iron/ironing board

King Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Double Family Deluxe Room

In-room safe, desk, laptop workspace, iron/ironing board

Two Double Family Deluxe Room

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for King One Bedroom Executive Suite

In-room safe, desk, laptop workspace, iron/ironing board

King One Bedroom Executive Suite

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for King Junior Suite with River View

In-room safe, desk, laptop workspace, iron/ironing board

King Junior Suite with River View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Double Guest Room

In-room safe, desk, laptop workspace, iron/ironing board

Double Guest Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Queen Guest Room

In-room safe, desk, laptop workspace, iron/ironing board

Queen Guest Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Queen Room

  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for One-Bedroom King Suite

In-room safe, desk, laptop workspace, iron/ironing board

One-Bedroom King Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

London

At DoubleTree by Hilton London - Docklands Riverside you'll be 4.2 km (2.6 mi) from Tower of London and 4.8 km (3 mi) from Royal Observatory. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Columbia, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Urban Beach is the hotel's own bar, serving drinks along with lunch and dinner. 9322 square feet (866 square metres) of event facilities include 14 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of a free ferry terminal shuttle. .With a stay at this Southwark hotel, you'll be 5 km (3.1 mi) from O2 Arena and 5 km (3.1 mi) from ExCeL Exhibition Centre.

What's nearby

  • O2 Arena - 5 min drive - 3.3 km
  • Tower of London - 6 min drive - 3.3 km
  • ExCeL Exhibition Centre - 7 min drive - 4.9 km
  • St. Paul's Cathedral - 10 min drive - 5.3 km
  • London Eye - 12 min drive - 6.5 km

Getting around

  • Surrey Quays Station - 5 min drive
  • Rotherhithe Overground Station - 20 min walk
  • London (LCY-London City) - 32 min drive

Restaurants

  • ‪The Ledger Building - ‬11 min drive
  • ‪Cafe Brera - ‬17 min walk
  • ‪The Grapes - ‬10 min drive
  • ‪Bread Street Kitchen by the River - ‬9 min drive
  • ‪Gaucho Canary Wharf - ‬17 min walk

About this property

DoubleTree by Hilton London - Docklands Riverside

Riverfront hotel with bars/lounges and fitness centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 9322 square feet (866 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the business-friendly DoubleTree by Hilton London - Docklands Riverside. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This London hotel is smoke free.

  • 378 guestrooms or units
  • 6 levels
  • 3 buildings
  • 2 bars or lounges
  • 9322 sq ft of conference space
  • 866 sq. m of conference space
  • Built in 1991
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Dining venue
DoubleTree by Hilton London - Docklands Riverside offers 378 accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Smart televisions are featured in guestrooms. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Arabic, English, French, Lithuanian, Portuguese, Spanish, Turkish

Similar properties

Exterior

Hilton London Canary Wharf

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$292
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ferry terminal shuttle
  • Parking on site (GBP 20 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Columbia
  • Columbia Bar
  • Urban Beach

Things to do

  • Gym
  • Library
  • Stereo
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,322 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 21.95 per person
  • Self-parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Docklands
Hilton London Docklands Riverside
Hilton Riverside Hotel London Docklands
Hilton Riverside London Docklands
London Docklands Hilton
London Docklands Riverside
London Docklands Riverside Hilton
DoubleTree Hilton London Docklands Riverside Hotel
DoubleTree Hilton Docklands Riverside Hotel
DoubleTree Hilton London Docklands Riverside
DoubleTree Hilton Docklands Riverside
DoubleTree by Hilton London - Docklands Riverside Hotel
DoubleTree by Hilton London - Docklands Riverside London
DoubleTree by Hilton London - Docklands Riverside Hotel London

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton London - Docklands Riverside?

DoubleTree by Hilton London - Docklands Riverside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton London - Docklands Riverside?

As of 9 July 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton London - Docklands Riverside on 27 July 2025 start from AU$228.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton London - Docklands Riverside?

Yep, DoubleTree by Hilton London - Docklands Riverside has a self car park for GBP 20 per night.

Is DoubleTree by Hilton London - Docklands Riverside family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that DoubleTree by Hilton London - Docklands Riverside is a hit with families.

Does DoubleTree by Hilton London - Docklands Riverside serve breakfast?

Yeah, travelers are hooked on the buffet breakfast here! Served on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton London - Docklands Riverside?

No, DoubleTree by Hilton London - Docklands Riverside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton London - Docklands Riverside?

Yep, you can grab a meal at DoubleTree by Hilton London - Docklands Riverside's onsite restaurant that serves international cuisine.

What time are check-in & check-out at DoubleTree by Hilton London - Docklands Riverside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton London - Docklands Riverside?

No, only service animals are allowed.

DoubleTree by Hilton London - Docklands Riverside Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Riyaadh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

joannah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I had some urine stains on the covers, the hotel said they’re going to refund me £80 back to you so that you can give it back to me
Stayed 1 night in Apr 2025

6/10 Okay

Shahzad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was brilliant apart from beds and pillows not comfortable at all!!
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor aftercare

Nobody replies to my emails. We had a nice stay and the service at check in was excellent. If somebody replied to any of my emails this would have been a sure 5 star review. We left something important in the room and wanted to arrange to have the item posted at our expense but we are yet to receive a response 3 weeks and many chase emails later...
Stayed 1 night in Mar 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all wonderful, staff are amazing, kind and helpful. Great room, very clean.
Stayed 1 night in Apr 2025

4/10 Poor

Hazel, Pomona

Disliked: Cleanliness, staff & service, property conditions & facilities
Very far from city center. Very inconvenient. Bathroom stinks. Outdated bathrooms and rooms. Food was not good.
Stayed 11 nights in Mar 2025

6/10 Okay

Marie-Ann J

Liked: Cleanliness, property conditions & facilities, room comfort

Good Room but Gluten-free Problems

Jonas was lovely on the front desk, room was great, comfortable and big. Breakfast was poor as my partner has Coeliac disease and although being assured by the front desk it wouldn't be a problem, we were met with befuddlement by the Breakfast staff. Even after being told what was gluten free, there was still problems with the food my partner was told was gluten free, a real shame as the rest of the stay was great.
Stayed 1 night in Mar 2025

4/10 Poor

Lauren, Brighton

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Views, fantastic area!

Overall great. Some local construction that was not at the fault of the hotel. Great experience overall. Really enjoyed sitting outside the following morning drinking coffee and juice with the views of the Canary Wharf.
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard, NEW YORK

Liked: Cleanliness, amenities
Great location. Easy access to Central London. Staff was very helpful
Stayed 2 nights in Mar 2025

2/10 Terrible

H

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

awful

We were convinced the bed had bed bugs or fleas as the minute we jumped into bed we both started itching like mad for the both nights we stayed. Very odd! This has never happened to us in any other hotel and this is a 25 night trip in the UK with many hotels.
Stayed 3 nights in Mar 2025

4/10 Poor

H

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ian

Stayed 1 night in Mar 2025

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff, location and amenities were brilliant. We were really disappointed though with the room, the air conditioning unit was loud
Stayed 1 night in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

March Hilton

Excellent stay - everything was very clean (and cleaned for the second night). The only thing I missed was fresh air overnight, as the window in the room does not open (by design!). But will be back!
Stayed 2 nights in Mar 2025

2/10 Terrible

Stacy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nightmare. They made us pay £100 extra for a “suite” because our room wasn’t clean and ready at the check-in time. We agreed because we had reservations and couldn’t wait another hour or longer for them to clean it. When we returned from our event at 10pm, we asked for them to bring sheets for the fold out sofa for our children to sleep. At 11:40pm, still no sheets and our children had fallen asleep without a bed. When we got into the King bed, there were brown smears and hair all over the sheets and pillow cases. I took photos. Around midnight, they brought 1 Queen flat sheet and pillow cases for the King bed. No top sheet, no blanket, and the bottom sheet was too small so part of our body was on plain mattress. For nearly £500 a night, I would expect at least 1 bed with clean sheets for a family of 5. This facility is so gross and the staff do not care.
Stayed 1 night in Mar 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
liked the hotel very much and expect to revisit but not sure if there were rooms with baths instead of showers as usually prefer choice of bath as helps with my body pain.
Stayed 2 nights in Mar 2025

8/10 Good

Elozona

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory but need to adjust the price of food and improve on the quality.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ciaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were lovely Dinner in restaurant was super with great service Breakfast was fantastic Overall a lovely stay Complimentary ferry to Canary Wharf Could not recommend this hotel enough
Stayed 5 nights in Mar 2025

8/10 Good

Sameera

Stayed 1 night in Mar 2025

6/10 Okay

Kathryn

Liked: Staff & service, property conditions & facilities
Good location, but reliable on boat service running (which it wasn’t on the Sunday morning due to low tide). Would have scored higher but another occupant was given a key to our room and attempted access twice late on Saturday evening. Duty manager was helpful next morning but it did mean a sleepless night
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Experience
Stayed 5 nights in Mar 2025