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4.5 out of 5

"We would highly recommend this property if you are staying in London as it is close to all public transport, walking distance to Hyde park. The staff ... " More

By a verified traveller on Sun 21 Jul 2019

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Hotel Description

Fraser Suites Queens Gate puts you in the heart of London, within just a 10-minute stroll of Natural History Museum and Victoria and Albert Museum. Highlights at this aparthotel include a bar/lounge, a 24-hour business center, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, an iPod dock, and a sitting area. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. A coffee/tea maker, a safe, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find coffee/tea in a common area and laundry facilities. To-go breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.

Places within a 15-minute walk of this 4-star London City Centre aparthotel include Kensington Gardens and Royal Albert Hall.

Deluxe Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$269* Per night/room 11 Aug. - 12 Aug.

Executive Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Fraser Suites Queens Gate ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fraser Suites Queens Gate

Everyone (4) Couples (3)
5 out of 5
We would highly recommend this property if you are staying in London as it is close to all public transport, walking distance to Hyde park. The staff were extremely helpful.

Posted by on 21 Jul. 2019

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4 out of 5
great location for ease of access to the underground, Hyde Park and walking distance to the Palace.

Posted by on 24 Jun. 2019

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3 out of 5

Great location, but some things need improving.

Pros: Fantastic location. Really well equipped gym. Held our luggage after checkout.
Cons: Service levels. Information pack in the room.
Location: Right next to the Natural History, Science & Victoria & Albert Museums. Lots of family friendly restaurants, & several supermarkets. Tube 5 mins away.
We picked Fraser Suites Queens Gate because the location was fantastic. Imagery on website also looked great. In the flesh, it's a lovely building with heaps of character, a very well equipped gym (which we didn't get a chance to use), and generally looks good. On closer inspection the room looked like it needed some repairs, and the bed wasn't the comfiest. The compendium also didn't provide a lot of information (eg: there is a laundry on site for guests; time breakfast finishes, etc). My main impression though was the service - while some staff were professional and helpful, others were the complete opposite. We were charged GBP15 for an additional duvet when I requested one, and the response from the staff member to that request was surprisingly rude. On checkout, the charge was removed without my requesting it by the manager on duty, which I really appreciate - he did say we should not have been charged. That certainly went a long way to redeeming them, but emphasises my point about the inconsistency in service levels. Lastly, I would not recommend the breakfast - there are cheaper and better options in the neighbourhood.

Posted by , from Brisbane on 15 Jul. 2018

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5 out of 5

Excellent location

Enjoyable stay - great location with good facilities and efficient courteous staff

Posted by on 27 May 2018

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5 out of 5
We stayed at a serviced apartment at FraserSuites Queensgate for a week. It was clean,comfortable, quiet and in a fantastic location - close to tube station, bus, grocery store, restaurants, museums, and there was even a laundromat a short walk up the road. The staff were friendly and helpful.

Posted by , from Brisbane on 4 Nov. 2017

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Comment from Hotel Management

24 Nov. 2017 by Vijay

Dear Liz, Thank you for the great review of our hotel and appreciating our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

5 out of 5

Great hotel, great staff, great location

Staff were excellent and nothing was a bother to them. Room was very clean and well maintained. Very good value for money. Definitely stay here again and highly recommend

Posted by , from Australia melbourne on 18 Sep. 2015

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4 out of 5

Nice hotel, big rooms and close to the station

After a lengthy trip that had me arrive at 11am, the room was not quite ready but they promptly found a room for me - politely asking if I was OK with a disabled bathroom - which I was. It just meant it was bigger than usual with handle bars and less obstacles. Definitely recommend it - especially if you need to get around on the Picadilly line or wanting to visit the museums which are close by. Massively tall ceilings and big room space.

Posted by , from Melbourne on 5 Sep. 2015

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5 out of 5
Pros: Comfort and location
Location: Natural History Museum and V & A Museum just several minutes walk away.
The location, close to bus and tube, shops and restaurants, is ideal. Staff were always helpful and pleasant. We spent a week there and used the kitchenette facilities each day. It is well equipped and all appliances were in working order. We requested a suite with easy access and were given a ground floor room facing busy and noisy Cromwell Road. We thought this might be a problem but, in fact, it was not. We slept well in a very comfortable king-size bed. If you think you may be worried by the noise, ask for a suite not facing the busy road. We would return to Fraser Suites.

Posted by , from Melbourne, Australia on 14 Jun. 2015

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Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. You can enjoy a drink at the bar/lounge. A fitness center, a terrace, and multilingual staff are also featured at the eco-friendly Fraser Suites Queens Gate. This 4-star London aparthotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 7 levels
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (23.4 km / 14.5 mi)
  • Train station: West Brompton Station (2 km / 1.2 mi)
  • Metro station: Gloucester Road Underground Station (0.2 km / 0.1 mi)

Room Amenities

Fraser Suites Queens Gate offers 105 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 40-inch LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Sitting area
  • IPod dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 12 for adults and GBP 7 for children (approximately)
  • Pet deposit: GBP 250 per stay
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fraser Suites Queens Gate
  • Fraser Suites Queens Gate Aparthotel London
  • Fraser Suites Queens Gate London
  • Queens Gate Fraser Suites
  • Fraser Place Queens Gate Hotel London
  • Fraser Place Queens Gate London
  • Fraser Suites Queens Gate London, England
  • Fraser Suites Queens Gate Aparthotel
  • Fraser Place Queens Gate London
  • Fraser Suites Queens Gate London
  • Fraser Suites Queens Gate Lon
  • Fraser Suites Queens Gate London
  • Fraser Suites Queens Gate Aparthotel
  • Fraser Suites Queens Gate Aparthotel London

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.