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Eden Plaza Kensington

3.0 star property

Photo gallery for Eden Plaza Kensington

Front of property – evening/night
Exterior detail
Economy Twin Room, 1 Bedroom, No Windows
Reception
Daily continental breakfast for a fee

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View map
68-69 Queen's Gate, South Kensington, London, England, SW7 5JT
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Natural History Museum
    ‪4 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪56 min drive‬

Room options

View all photos for Standard Single Room

View from room

Standard Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for City Twin Room

City Twin Room

City Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Single Room, 1 Single Bed, No Windows

Economy Single Room, 1 Single Bed, No Windows

Economy Single Room, 1 Single Bed, No Windows

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room, Multiple Beds

Triple Room, Multiple Beds

Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Large Single Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Multiple Beds

Quadruple Room, Multiple Beds

Quadruple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Small Double Room, 1 Large Single Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Small Double Room, 1 Large Single Bed

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for City Double Room, 1 Double Bed

City Double Room, 1 Double Bed

City Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 Double Bed

Executive Double Room, 1 Double Bed

Executive Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

London

Eden Plaza Kensington places you in the centre of London, within just a 5-minute stroll of Natural History Museum and within 15 minutes of Hyde Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Continental breakfast is available daily between 7:30 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class London City Centre hotel, you'll be 2.6 km (1.6 mi) from Olympia Events and 2.7 km (1.7 mi) from Stamford Bridge Stadium.

What's nearby

  • Cromwell Road - 1 min walk - 0.1 km
  • Natural History Museum - 4 min walk - 0.4 km
  • Imperial College London - 4 min walk - 0.4 km
  • Kensington High Street - 9 min walk - 0.8 km
  • Hyde Park - 13 min walk - 1.2 km

Getting around

  • West Brompton Station - 3 min drive
  • Gloucester Road Underground Station - 3 min walk
  • London (LCY-London City) - 66 min drive

Restaurants

  • ‪Caffè Nero - ‬5 min walk
  • ‪Fait Maison - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Natural History Museum Member's Room - ‬3 min walk
  • ‪The Stanhope Arms - ‬4 min walk

About this property

Eden Plaza Kensington

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. The business-friendly Eden Plaza Kensington also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This 3-star London hotel is smoke free.

  • 80 guestrooms or units
  • 7 levels
  • Built in 2010
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Eden Plaza Kensington offers 80 accommodations with a safe and a hairdryer. 22-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 50 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: GBP 9.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 7 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

This property is closed from 25 April 2023 to 30 April 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9.95 for adults and from GBP 5.95 for children
  • Airport shuttle fee: GBP 99 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: GBP 99 (one-way), (up to 10 years old)
  • Nearby parking fee: GBP 50 per day (328 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Eden Plaza
Eden Plaza Hotel
Eden Plaza Hotel London
Eden Plaza London
Hotel Eden Plaza
Eden Plaza Kensington Hotel London
Eden Plaza Kensington London, England
Eden Plaza Kensington Hotel
Eden Plaza Kensington
Eden Plaza Kensington Hotel
Eden Plaza Kensington London
Eden Plaza Kensington Hotel London

Frequently asked questions

What is the cancellation policy at Eden Plaza Kensington?

Eden Plaza Kensington offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Eden Plaza Kensington?

Onsite parking is limited.

Does Eden Plaza Kensington serve breakfast?

You bet, continental brekkie is offered daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Eden Plaza Kensington?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Eden Plaza Kensington?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Eden Plaza Kensington?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Eden Plaza Kensington?

No, pets are not allowed.

Eden Plaza Kensington Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 890 reviews
Rating 8 - Good. 400 out of 890 reviews
Rating 6 - Okay. 164 out of 890 reviews
Rating 4 - Poor. 54 out of 890 reviews
Rating 2 - Terrible. 34 out of 890 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kadriia

not bad
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Walking distance to just about everything. Tiny room, but cozy and clean. I’d stay again.
Outside
Bed
Lobby
Lobby
Stayed 18 nights in Jun 2021
Verified

10/10 Excellent

Nawaf

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place is clean and the service is good, but there is no view, and there is a little noise from some of the neighboring rooms.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good London Hotel

As with most hotels in London the rooms are small but that's not a problem. Although small the rooms were comfortable. The staff were friendly and the hotel location was only a couple minutes walk from Gloucester Road Station with shops and pubs around. The History Museum is directly across the road if that's your thing. All in all I would recommend the hotel and consider staying here again.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front of house staff and location is great. Would stay again.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

My Stay at Eden Plaza Kensington

From when I walked into Eden Plaza Kensington it looked beautiful, what wasn’t beautiful was the receptionist attitude! I asked a simple question “How do you get to the rooms?” As I had never stayed at this hotel before but he had such a bad attitude just pointing and said “The lift is over there, your on the fifth floor!”. Anyway to the room, it was very clean and tidy especially the bathroom and was impressed with the shower. I had a view of a tree out the window but that wasn’t important to me. The bed was very comfortable when sleeping but I’d point out that there was a lot of traffic making noise through the night so if your a soft sleeper I’d wouldn’t recommend. I slept well and the pillows too were really comfortable and not too soft. In the morning there was a lot of noise with people checking out so if your someone who wants to sleep in then again I wouldn’t recommend. I was impressed with the great value I got especially being somewhat close to Central London. All in all, a great stay! Only that receptionist attitude on Check In disappointed me!
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the place because of the location but the staff is a bit rude and unhelpful. When you ask them something they answer in a really rude tone.
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

Valentin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

beware of tiny family rooms

Location of the hotel is superb. The room was really tiny, it was a triple occupancy family room and it was way too small and absolutely not fit for purpose. This made the overnight stay really uncomfortable. However the person at the reception was very friendly and helpful, with his help we were able to select al much better quadruple occupancy family room for our 2nd night.
Stayed 1 night in Jun 2021
Verified

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
Very small room but clean and in a great position
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

The service was not good The tv was glitchey on every channel The shower leaked everywhere and flooded the bathroom The bath taps were very loose I cut my leg on the toilet roll holder as tmits over the top of the toilet Live socket with no wire for the kettle
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities, room comfort

Great location.

Efficient check in. Was upgraded to a family room. Found someone’s leftovers in the fridge and a pair of trousers in the room that weren’t ours so did doubt that level of cleanliness. Great location only a few minutes from the nearest tube station. Would definitely stay again.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

An amazing hotel stayed over 5 times now. Wonderful team and I'll be back next month.
Stayed 3 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and nice
Stayed 1 night in Jun 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room I had was very small and I was thankful we were only staying the night and literally used it to sleep in and thats it. Did not use the shower facilities as I didnt feel comfortable with the level of cleanliness. The carpets were worn, the windows were not functioning and there was lots of noise. There is a charge for breakfast but we didnt use it and instead went up the road to a very upscale hotel for a similar price.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Good no frill and no bar because of COVID but clean and comfortable
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good decent budget room. Excellent value for money. Good location. Room was clean and perfectly equipped for my overnight stay
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attitude to welcome guests.
Stayed 9 nights in Jun 2021
Verified

2/10 Terrible

hiu tung

Disliked: Staff & service, property conditions & facilities, room comfort

worst hotel ever

staff attitude was bad, bed is super soft and uncomfortable, the view is bad
Stayed 1 night in Jun 2021
Verified

6/10 Okay

Marcus

Liked: Room comfort
Disliked: Staff & service

Great location for tourists

An ok hotel in a good location. I've been advised the WiFi is a work in progress. If a business traveller request a higher floor as the 'first floor' is a basement with no mobile signal and a patchy WiFi, although on my last day the service was improved and the manager advises me a better service will be installed. I guess lockdown has meant business has been patchy so understand it can take a while to get things right.
Stayed 9 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
It’s Chinese government’s territory. Full of wumao, propaganda, defamation and poison gas. Fixing ventilation and air con doesn’t help because they put gas in corridor. Whole stories filled with harmful gas and no one response. Caught a man with big can hold in hand. Police not picking up call & idk what is the reception doing. Security depends on attitude, not tools.
Stayed 13 nights in May 2021
Verified

6/10 Okay

Liam

Liked: Cleanliness, staff & service, property conditions & facilities

Room was too hot and couldn't control air con

Overall the hotel was nice. The only thing was that it didn't say in the description that it's a small double bed otherwise I would've got the twin room. Air con was controlled by the reception so we couldn't turn it on or control it from the room which was ridiculous cos it was really hot at night even though I went down to ask to turn the aircon up cos it was too hot. The morning when we was checking out the air con was turned off at 7am and we had to ring and ask them to turn it back on. It seemed ridiculous why we couldn't just control it from the room since we couldn't sleep where it was too hot in the room at night. The air con only went on for 10mins every hour.
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

Viviane

Disliked: Room comfort

Noiser than expected.

This hotel is located on the corner of a very busy road. The traffic is intense at day and night, either on a week or weekend day. The windows are not double glazed. Car noises coming from the road do disturb, especially if you are a light sleeper. The bed was comfortable and clean. The towel hangers and the shower head are too high. An additional small and mobile shower would be helpful. The water pressure is good, though. The sink is too small. The receptionists were friendly, polite and professional.
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

L

Breakfast should be available.
Stayed 4 nights in May 2021
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent value hotel in a great location. Functional room with comfortable bed.
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Stephen

Liked: Staff & service, room comfort
Hotel was great for the price only thing I would suggest is getting the carpets cleaned and the shower head other than that could not fault ur bargain and only a short 5 mins stroll to Gloucester Road tube and bus stop outside
Stayed 1 night in Jun 2021