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3.6 out of 5

"Need better instructions on the use of the washing machine " More

By a verified traveller on Mon 09 Sep 2019

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Hotel Description

Chelsea Cloisters puts you in the heart of London, within just a 10-minute stroll of popular attractions like Cromwell Road and Victoria and Albert Museum. Highlights at this aparthotel include 2 restaurants, 2 bars/lounges, and in-room kitchenettes.

Each apartment is individually decorated and features a flat-screen TV with satellite channels, along with a washer/dryer, WiFi, and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available once per stay.

This business-friendly aparthotel offers concierge services, a 24-hour front desk, and dry cleaning/laundry services. Other amenities include WiFi in public areas, multilingual staff, and a porter. There's also the convenience of self parking.

Within a 15-minute walk of this 3.5-star London City Centre aparthotel, attractions include Harrods and Sloane Square.

Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$154* Per night/room 5 Jun. - 6 Jun.

1 Bedroom Apartment (1 double bed and 1 sofa bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

2 Bedroom Apartment (1 double bed,1 single bed, and 1 sofa bed)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Business Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Chelsea Cloisters ratings based on 49 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Chelsea Cloisters

Everyone (19) Couples (15) Family (15)
4 out of 5
Need better instructions on the use of the washing machine

Posted by on 9 Sep. 2019

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4 out of 5
Friendly helpful staff and excellent location easy to walk to train

Posted by on 5 Aug. 2019

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4 out of 5
Chelsea cloisters is in an excellent location for museums and access to south Kensington underground. Kings road is a pleasant walk away for lots of shops and cafes. There is a Sainsbury store and Starbucks 2 minutes walk from the premises. Studio apartments are small but ok for a few days. Would recommend a one bedroom apartment for a week. Great facilities with washing machine,cook top and microwave as well as fridge.

Posted by , from Australia on 12 Jun. 2019

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3 out of 5
Location brilliant. Very very noisy with the sub-standard windows,would preclude us from staying there again which is a shame

Posted by on 27 May 2019

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3 out of 5
Great location, near good restaurants, shops and South Kensington station. The staff was friendly and the rooms serviced each day. The rooms are small and need updating. Take care; they say they have wi-fi but it is not free. The Wotif website says there are restaurants onsite but that is not true. There are restaurants nearby.

Posted by on 17 Jan. 2019

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5 out of 5
Excellent location. Recently refurbished apartment had everything we needed. Excellent value for Chelsea.

Posted by , from Australia on 11 Sep. 2018

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3 out of 5

Don't judge a book by its cover.

Pros: Location
The rooms don't measure up to the advertising shots. Maintenance going on in hallway, carpentry and painting. Not the fault of the business but they were remiss in working around this. We were moved to another floor which was quieter but the rooms were still a bit short of those advertised. Street noise is pretty loud. Staff were really great and the location is also handy.

Posted by on 24 Jul. 2018

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1 out of 5

Close to the city

Close to the city is about as good as it gets with this place. The rooms are not air conditioned, noisy from the street is over the top on most nights, not well maintained at all and in need of a decent clean, there is no internet/wifi, the staff ignore you pretty much all the time and always seem too involved in their own conversations, even the doorman/concierge is unable to acknowledge you when you walk by entering or leaving the premises. One of the lifts was not working and both have been graffitied with scratch marks. The hallways are not clean and in general the whole place seems to be poorly managed resulting in being poorly maintained. Would not recommend staying at all!

Posted by , from sydney on 8 Jul. 2018

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3 out of 5

Great location

Pros: The reception area and entrance was very inviting. The beds were comfortable and clean. It was serviced daily.
Cons: just an overall tidy up. Maybe clean towels more frequently.
Location: The location was excellent. You could walk to Harrods at Knightsbridge, the museum. It was very close to the tube station and eating places.
The room we had for the first 6 nights of our stay was very tiny and run done. You could not get around the bed or sit on the chair. The kitchen area was very small. The room we had after our tour and for the last 4 nights of our stay was a little larger, new bath, washbasin etc. and had been newly painted. The reception staff weren’t very helpful because if we asked the night shift a question they would tell us to ask the morning shift. Then they would tell us to check at 9.00pm wihen the booking office opened. The rooms were a bit “stuffy” and warm. The 2 small lifts were inadequate for the size of the hotel. I wonder what would happen if there was a fire.

Posted by , from australia on 21 Apr. 2018

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4 out of 5

Clean rooms

I stayed 5 nites. Rooms were just as the website. Clean and modern. Bit noisy during the day. Due to work in adjoining rooms. But everything else seems very well

Posted by , from Australia on 30 Oct. 2017

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Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Chelsea Cloisters. For a fee, parking is available. This 3.5-star London aparthotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Washer/dryer
  • Refrigerator
  • Microwave


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Free parking nearby


  • Train station: West Brompton Station (2.2 km / 1.4 mi)
  • Metro station: South Kensington Underground Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Chelsea Cloisters offers 250 accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

  • In-room kitchenette
  • Washer and dryer
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Chelsea Cloisters has 2 restaurants on site.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome


This hotel will place an authorization for the amount of 1 night's stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 10.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: GBP 10.00 per day (rates may vary)
  • Self parking fee: GBP 40.00 per day
  • Crib (infant bed) fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chelsea Cloisters
  • Chelsea Cloisters Apartment
  • Cloisters Chelsea
  • Chelsea Cloisters Hotel London
  • Chelsea Cloisters London, England
  • Chelsea Cloisters Hotel London
  • Chelsea Cloisters London
  • Chelsea Cloisters London
  • Chelsea Cloisters Aparthotel
  • Chelsea Cloisters Aparthotel London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.