8/10 Good
Kim
Travelled with family
7 Aug 2025
The property was perfectly located right outside the Tower Hill tube stop and I got to see the Tower of London just outside the door every day, which is one of my favorite London sights.
Hotel was clean and the desk staff was friendly. The desk staff offered additional benefits and tried to accommodate us when things didn't go as expected (see below). The pool was a nice bonus although, I wish the family hours were a bit more flexible. The breakfast buffet was great too.
The maid/cleaning staff was very unsatisfactory. They contributed to us getting in the room late at check-in, even when I requested to get in earlier if possible. They wouldn't answer the phone for the front desk staff when they called to check on the status repeatedly.
Also, the first day we requested cleaning, they took our tip from the room, and didn't clean it! I had to call down to the desk about it and they offered fresh towels and apologized. The cleaning staff ended up coming that evening again as we were leaving for dinner. That experience on top of the late check-in made us feel very uneasy about using the cleaning services again and left a bad taste. Other than the poor cleaning service, I'd recommend the hotel again.
Kim
Stayed 6 nights in Jul 2025

































