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JW Marriott Grosvenor House London

5.0 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for JW Marriott Grosvenor House London

Meeting facility
View from property
Breakfast, lunch and dinner served
Lobby
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
  • Room service
The current price is AU$828
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
86-90 Park Lane, London, England, W1K 7TN
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Marble Arch
    ‪6 min walk‬
  • Place, Oxford Street
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living room

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Serves lunch and dinner

Superior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Serves lunch and dinner

Superior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Pillow-top bed
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 1 Bedroom, Non Smoking

Royal Suite, 1 Bedroom, Non Smoking

Royal Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Flat-screen TV
Pillow menu
Separate bedroom
  • 170 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Pillow-top bed
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

London

A luxury stay in the heart of London awaits you at JW Marriott Grosvenor House London. Within just a 10-minute stroll, you'll find popular attractions like Hyde Park and Marble Arch. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The steakhouse, JW Steakhouse, is open for breakfast, brunch, lunch and dinner. Red Bar is the hotel's own cocktail bar, serving drinks along with lunch and dinner. 5449 square feet (506 square metres) of event facilities include 23 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Continental breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site. .Within a 15-minute walk of this 5-property class London City Centre hotel, attractions include Oxford Street and Piccadilly.

What's nearby

  • Hyde Park - 2 min walk - 0.2 km
  • Marble Arch - 6 min walk - 0.6 km
  • Oxford Street - 10 min walk - 0.9 km
  • Buckingham Palace - 18 min walk - 1.6 km
  • Piccadilly Circus - 19 min walk - 1.6 km

Getting around

  • London (ZEP-Victoria Train Station) - 4 min drive
  • Marble Arch Underground Station - 6 min walk
  • Heathrow Airport (LHR) - 39 min drive

Restaurants

  • ‪Marriott Grosvenor House Executive Lounge - ‬2 min walk
  • ‪Eagle Bar - ‬4 min walk
  • ‪George - ‬4 min walk
  • ‪Ladurée - ‬4 min walk
  • ‪The Audley - ‬4 min walk

About this property

JW Marriott Grosvenor House London

Luxury hotel with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and 23 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 5449 square feet (506 square metres) and includes conference space. A 24-hour fitness centre, a library, and a terrace are also featured at the luxury JW Marriott Grosvenor House London. For a fee, parking is available.

This 5-star London hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 8 levels
  • 5449 sq ft of conference space
  • 506 sq. m of conference space
  • Built in 1929
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
JW Marriott Grosvenor House London offers 496 accommodations with minibars and a safe. This individually furnished accommodation has separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (GBP 60 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11 AM for a fee: GBP 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Corrigan's Mayfair
  • JW Steakhouse
  • Red Bar
  • The Bourbon Bar
  • The Park Room

Things to do

  • 24-hour gym
  • Library

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23 meeting rooms
  • 5,449 square feet of conference space
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet (66 centimetre high)
  • Height-adjustable showerhead
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1929
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 80.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 35 per person
  • Valet parking fee: GBP 60 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.0 per night
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash and mobile payments. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grosvenor House JW
Grosvenor House JW Marriott
Grosvenor House JW Marriott Hotel
Grosvenor House JW Marriott Hotel London
Grosvenor House JW Marriott London
Grosvenor Marriott Hotel
JW Grosvenor
JW Marriott Hotel Grosvenor House
Marriott Hotel Grosvenor
Marriott Hotel Grosvenor House
Grosvenor House, A JW Marriott Hotel London, England
Jw Marriott London
Grosvenor Hotel Jw Marriott
JW Marriott Grosvenor House London Hotel
JW Marriott Grosvenor House Hotel
JW Marriott Grosvenor House
Grosvenor Hotel Jw Marriott
JW Marriott Grosvenor House London England
Grosvenor House A JW Marriott Hotel
JW Marriott Grosvenor House London Hotel
JW Marriott Grosvenor House London London
JW Marriott Grosvenor House London Hotel London

Frequently asked questions

What is the cancellation policy at JW Marriott Grosvenor House London?

JW Marriott Grosvenor House London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Grosvenor House London?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at JW Marriott Grosvenor House London on 16 Nov 2025 start from AU$827.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Grosvenor House London?

Yep, JW Marriott Grosvenor House London has valet parking for GBP 60 per day.

What makes JW Marriott Grosvenor House London a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Grosvenor House London.

Does JW Marriott Grosvenor House London serve breakfast?

You bet, continental breakfast is on offer daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at JW Marriott Grosvenor House London?

No, JW Marriott Grosvenor House London does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Grosvenor House London?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at JW Marriott Grosvenor House London?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

JW Marriott Grosvenor House London Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 479 out of 812 reviews
Rating 8 - Good. 201 out of 812 reviews
Rating 6 - Okay. 74 out of 812 reviews
Rating 4 - Poor. 34 out of 812 reviews
Rating 2 - Terrible. 24 out of 812 reviews

Reviews

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The sheets and quilt were not great quality for 1200 per night!!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

jasvir

Liked: Cleanliness, amenities, property conditions & facilities
We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property
Stayed 4 nights in Jul 2025

10/10 Excellent

Jonathan

Stayed 7 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No warning

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking
Stayed 1 night in Jun 2025

2/10 Terrible

Alexander

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a bit small for the price, but very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

said

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
Stayed 4 nights in May 2025

10/10 Excellent

Rizwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.
Stayed 6 nights in May 2025

10/10 Excellent

Karl

Very good
Stayed 2 nights in May 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in Mayfair and great staff
Stayed 3 nights in Apr 2025

6/10 Okay

Faisal

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Wassim, Mougins

Liked: Cleanliness
Stayed 4 nights in Mar 2025

2/10 Terrible

Lakshmi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very very bad customer service and zero service recovery. Won’t ever stay here again
Stayed 1 night in Mar 2025

6/10 Okay

Lakshmi

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work
Stayed 5 nights in Mar 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yank in England

The rooms were more than nice. Staff was the best I've ever encountered at a hotel. JW Marriot never disappoints.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gabrielle Fiona, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked atmosphere, history and decor. Breakfast and service excellent. Slow response to request to help with TV problems from concierge, so much so that we cancelled the request as we couldn’t relax whilst waiting.
Stayed 1 night in Jan 2025

4/10 Poor

Simon

Liked: Cleanliness
Disliked: Staff & service
We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.
Stayed 1 night in Jan 2025