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Atrium Hotel Heathrow

4-star property
Great South-West Rd, Feltham, England 1800 796 370
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3.2 out of 5
See all 5 Wotif Reviews

"Oh my gosh the beds are fantastic, lovely and firm. Had the best night sleep. John in the restaurant was awesome, so attentive and made sure everythin ... " More

By a verified traveller on Sat 09 Nov 2019

Points Of Interest

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Hotel Description

At Atrium Hotel Heathrow, you'll be 7.5 km (4.7 mi) from Twickenham Stadium and 16 km (9.9 mi) from Hampton Court Palace. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

All 612 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include slippers and free toiletries. Phones, irons/ironing boards, and desks are also available.

The restaurant, Orange Tree, serves local and international cuisine and is open for breakfast, lunch, and dinner. Enjoy the fitness center, spa tub, and sauna. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/café. Full breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 4-star Hillingdon hotel include Legoland and Windsor Castle.

Family Double Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Double or Twin Room, 1 Bedroom (Runway view)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double or Twin Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double or Twin Room (1 Bedroom)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double or Twin Room (Runway view)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Atrium Hotel Heathrow ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Atrium Hotel Heathrow

Couples (1) Family (3)
4 out of 5
Oh my gosh the beds are fantastic, lovely and firm. Had the best night sleep. John in the restaurant was awesome, so attentive and made sure everything was to my liking. Definitely be staying again when im back in England.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Guest Relations Manager

Dear Guest, Thank you for your positive feedback, I will pass on your compliments to John, we look forward to welcoming you again soon Best Regards

4 out of 5
I thought the Atrium hotel was really great, but I found the room attendants didn't speak English which was hard to communicate with them, also a lack of information regarding how to use hotel ammenaties and surrounding sights etc, but overall I enjoyed my visit and would stay again. I've worked in the industry previously and appreciate they are still fine tuning the details, well done though and thanks for a welcoming stay, I look forward to my next visit.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Guest Relations Manager

Dear Guest, Thank you for your positive feedback, all of the hotel and surrounding information can be found within the information channel on the bedroom Television Thank you again for appreciating teams effort with the new opening Best Regards

3 out of 5
I could definitely tell the staff were making an effort - they were very friendly and helpful. The hotel is new.. so it was clean and everything worked. Downside is that there is still construction happening.. when we arrived the ramp was unavailable to get in to the building due to works on the outside of the building, my partner had to carry our suitcases down the stairs. Ok for us, but for some this would have been an issue.

Posted by on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by Guest Relations Manager

Dear Guest, Thank you for appreciating teams effort, apologies for the inconvenience, our hotel is fully complete, we were adding LED lights to make the ramp even brighter and colorful, we look forward to providing excellent service on your return in the near future Best Regards

4 out of 5
The hotel was clean, modern, comfortable bed and nice bathroom. No water provided in room or mini bar/snacks in room which is annoying as many guests would be arriving at odd hours or after having travelled a long way and it is inconvenient not to have this basic hotel facility. The towels were a bit threadbare and the toiletries not the best. These inexpensive improvements would give the hotel the xfactor. Regarding the staff, they were disinterested and grumpy as is the customer service in most of the UK. Wasn't appalling but it wasn't good either.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by I.P. Singh

Dear Guest, Thank you for your feedback, this will certainly help us to improve both our product and service moving forward Best Regards

1 out of 5
This was the worst travelling experience i have had in 30 years of travel. After 15 hours of travelling, our children (5&6) did not have bed sheets, the airconditioning did not work, nor did the TV and the shower had hair in it even though none of us had a shower. We rang reception and after being promised it would be sorted in 10 minutes, after repeated attempts to resolve nothing was done 1 hour and 45mins later. After sitting in reception for the final 15 minutes, we were moved into another room (2 hours after the initial check-in). This room, did not have airconditioning, nor did the TV work, nor did the door lock (however on the bright side, the kids had a bed with sheets). Our bed sheets had stains on them. To be fair to the Hotel, the staff seemed to be doing their best, however the lack of communication was not ok. In the morning, we asked the Hotel to speak with a Manager, however none was available. We recited our story to the lady in the morning who said they would have someone contact us (2 days ago). We asked and requested the hotel to resolve the issue privately between us, rather than take anything public, we have still have not heard back from them, so feel there is no other option other than to make public our experience. It seems our experience is not very different to many of the other reviews posted about this hotel.

Posted by on 11 Jul. 2019

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About the Atrium Hotel Heathrow

Location Great South-West Rd, Feltham, England TW14 0AW

Property Features

As a guest of Atrium Hotel Heathrow, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 36 meeting rooms available. The business-friendly Atrium Hotel Heathrow also features tour/ticket assistance, dry cleaning/laundry services, and 24-hour room service. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Feltham hotel is smoke free.

  • 612 guestrooms or units
  • 5 levels
  • Built in 2019
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Heathrow Airport (LHR) (6.6 km / 4.1 mi)
  • Train station: Heathrow Terminal 4 Station (2.6 km / 1.6 mi)
  • Metro station: Hatton Cross Underground Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Atrium Hotel Heathrow offers 612 air-conditioned accommodations with safes and slippers. 49-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Feltham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.

Orange Tree - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 6:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered at scheduled times from 6:00 AM to 10:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Children are allowed in the pool from 6:00AM to 19:00PM and must be accompanied by an adult as the pool is all one depth.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.95 for adults and GBP 6.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way)
  • Self parking fee: GBP 16 per night
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atrium Hotel Heathrow Feltham
  • Atrium Heathrow Feltham
  • Atrium Heathrow
  • Atrium Hotel Heathrow Hotel
  • Atrium Hotel Heathrow Feltham
  • Atrium Hotel Heathrow Hotel Feltham

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.