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"The staff were friendly and very helpful nothing was a problem.
The room we had 34 was poor. The carpet was badly stained. The shower was old and in n
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At Aurora Ozone Hotel you'll be in the region of Sealink Ferry Terminal and Kangaroo Island Sealink. Highlights at this beach hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
You can enjoy LCD TVs with digital channels, and all 77 rooms feature free WiFi, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and desks are also available.
This smoke-free hotel offers free WiFi in public areas, concierge services, and barbecue grills. Added amenities include laundry facilities, luggage storage, and an elevator. Each morning full breakfast is served between 6:30 AM and 9:30 AM. There's also free parking nearby, along with the convenience of an airport shuttle.
In the region of this 4-star Kingscote hotel you'll find King George Beach.
Aurora Ozone Hotel ratings based on 189 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Aurora Ozone Hotel
Everyone (80)Couples (77)Family (31)
3 out of 5
The staff were friendly and very helpful nothing was a problem.
The room we had 34 was poor. The carpet was badly stained. The shower was old and in need of an update. In fact the whole room was shabby.
Posted by Sheila, from Adelaide on 11 Jan. 2021
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4 out of 5
Appreciated the homely feel to the room and cleanliness of the facilities. Was a nice place to stay and would recommend to others staying in Kingscote
Posted by a verified traveller on 7 Jan. 2021
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3 out of 5
It is what it is, a means for a cheap stop over. Staff weren’t helpful when checking in, basically thrown the key and told to sign a piece of paper and pointed to the flight of stairs. I wouldn’t expect a quiet nights sleep as Walls are paper thin.
Great modern rooms, just a pity everything else is lacking. Suggest staying at Penneshaw where’s there’s a bit more variety in dining and the like.
Posted by Chris, from Adelaide on 17 Dec. 2020
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Comment from Hotel Management
24 Dec. 2020
by Cailtin Connell
Hi Chris,
Thanks for your feedback. I'm disappointed that your experience was not satisfactory and I sincerely apologise that you were left feeling let down after your stay. We do pride ourselves on providing a high standard and I understand that this was not delivered on this occasion.
Kindest regards,
Caitlin Connell
Front Office Manager
4 out of 5
Ocean views were great
Pleasant staff at check in & out
Breakfast service slow
Posted by Clarky, from Adelaide on 8 Dec. 2020
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Comment from Hotel Management
24 Dec. 2020
by Cailtin Connell
Hi Clarky,
Thanks for your feedback. I'm glad to hear you had a pleasant stay with us. Apologies that service was slow, I have passed on feedback to management.
Kindest regards,
Caitlin Connell
Front Office Manager
4 out of 5
Posted by a verified traveller on 3 Dec. 2020
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Comment from Hotel Management
24 Dec. 2020
by Cailtin Connell
Hey there,
Thanks for your feedback!
Kindest regards,
Caitlin Connell
Front Office Manager
4 out of 5
Nice place but need to book early for dinner, as we got there at about 4.30 we were to late. Luckily they provide room service, food was good but would have been nice to be able to get table in restaurant.
Posted by a verified traveller on 29 Oct. 2020
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Comment from Hotel Management
24 Dec. 2020
by Cailtin Connell
Hi,
Thanks for your feedback. It was our pleasure to host you during your stay on Kangaroo island.
We hope to welcome you back again in the future.
Kind Regards,
Cailtin Connell
Front Office Manager
2 out of 5
No room
Service
Food at hotel very poor quality.
Nice people
Posted by a verified traveller on 23 Oct. 2020
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4 out of 5
We stayed in a three-storey townhouse, good view of the bay. Day 1 shambles, we contacted the hotel prior to our arrival as per the booking criteria, we stated we would be there at 2:00 pm. On arrival, we were told that cleaning was running behind time, so we had a coffee. 45 minutes later we asked again told we still had to wait, time for a beer. 30 minutes later we were given the all the clear. Went to the townhouse and the cleaners were still finishing? The food in the restaurant is good, just poor service.
Posted by James, from Adelaide on 10 Oct. 2020
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Comment from Hotel Management
14 Oct. 2020
by Christopher Budiman
Hi James,
Thank you for your time providing a review. I appreciated your comments and feedback regarding to your overall experience. Please allow me to explain few things for you. The Townhouses is our highest room types and it has the largest areas to maintain. As you may aware, since it has three storeys and more than a one bedroom, it takes more time to clean compare to a normal size room. Our housekeepers also try to not rush in cleaning the townhouses, ensuring the high quality and expectation to be maintained throughout your stay. I understand your frustration that you have to wait for extended period of time, however this is to ensure that everything is spotless during your stay. I noted your comments regarding the food and customer service as well. I appreciate your comment and we always evaluate ourself to improve for a better experience. I am thanking you once again for your review and I look forward to welcoming you back again for a more enjoyable stay.
Kind Regards,
Chris.
3 out of 5
Room was clean, very noisy from the direct road outside & being on the lower ground could hear people above moving around.
Balcony view is of motor vehicles parked on the street, and being on street level had to keep the curtains closed at all times.
Posted by M, from Adelaide on 28 Sep. 2020
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Comment from Hotel Management
7 Oct. 2020
by Christopher Budiman
Hello,
Thank you for your time providing a review. I appreciate your feedback regarding to our hotel based on your experience. I understand especially during this time of holidays, more people walking outside the road and more car parked in front of the hotel. On your next trip, we do take requests if you prefer on the above level of our Executive Seaview Rooms, however this is subject to availability. We look forward to welcoming you back again in the future.
Kind Regards,
Chris.
3 out of 5
The rooms were ok a bit pricey for what they are though and the food was pricey
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Melissa McCann
Hi There,
Thank you for taking the time to review our hotel.
I understand you feel let down by your stay here with us and I ave passed your comments onto our General Manager. We would love the opportunity to welcome you back again in the future for a more enjoyable stay.
Kind Regards,
Melissa McCann
Front Office Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and concierge services are also featured at Aurora Ozone Hotel. This 4-star Kingscote hotel is smoke free.
77 guestrooms or units
3 levels
3 buildings
Dining venue
Bar or lounge
1 conference room
Breakfast available (surcharge)
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Concierge
BBQ grill(s)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free parking nearby
Transport
Airport: Kangaroo Island, SA (KGC-Kingscote) (14.8 km / 9.2 mi)
Property shuttles: Airport shuttle
Room Amenities
Aurora Ozone Hotel offers 77 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This Kingscote hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.
In-room dining (limited hours)
LCD television
Digital channels
Refrigerator
Coffee maker
Hair dryer
Safe
Toiletries (free)
Telephone
Desk
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.
Onsite venue - bistro.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 8:30 PM
Special check-in instructions:
The front desk is open daily from 6:30 AM - 8:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 6:30 AM - 8:30 PM. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.
No rollaway/extra beds available
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: AUD 25 for adults and AUD 25 for children (approximately)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Credit card charges are subject to a surcharge of 3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
