Benchmark - accommodation in Kailua-Kona

LOOK ELSEWHERE!!! MANY BETTER OPTIONS!!! Run down property, broken concrete on patios, stained carpet, dingy dirty walls in the hallways, and the elevator didnt work well. Just arriving at the location you can see its in need of a remodel. The management and reception staff were very unprofessional. One of the male reception staff flirted for a half hour with two women who were staying one night, while several other people were waiting to get checked in. We were charged a "security deposit" but was never given back. Charged for parking . I found out they charge for parking beacuse they dont own the lot. I brought up how the parking used to be free by the lagoon, and was going cancel staying there but was told by Manager they were not going to charge me. Well obviously that was a lie because they charged me for the 10 days Iwas there. What they also dont tell you is they have a Luau 3 times a week that takes up all the parking. So you are paying to park even when there is no where to park. FYI the food and drinks at the Luau are horrible. If you check around there are a couple really good ones other places. We planned and paid for this trip through Expedia 3 months in advance. We were extremely let down in the Royal Kona. Expedia needs to let people know they have hidden charges and more updated pictures of the property.

Location is great and staffs are friendly.

We didn’t have breakfast but did have lunch & dinner. Food was excellent & staff went above & beyond to make sure we were happy. Staff at the desk was outstanding & very quick for any & all accommodations. Loved the beach, pool & hot tub.