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3.8 out of 5

"Great friendly staff. Breakfast was always great. Location was fabulous " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

At Hotel LaCroix you'll be within just a 10-minute stroll of Royal Hawaiian Center and Waikiki Beach. Highlights at this hotel include a full-service spa, an outdoor swimming pool, and a poolside bar.

All 188 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, free newspapers, and free local calls. Refrigerators, safes, and hair dryers are also available.

Enjoy the fitness center, spa tub, sauna, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a 24-hour business center. Each morning to-go breakfast is served between 6:30 AM and 8:30 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 3.5-star Waikiki hotel include Fort DeRussy Beach Park and Ala Moana Center.

Bronze One Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$164* Per night/room 11 Nov. - 12 Nov.

Gold Ocean View Room Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Silver King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gold Ocean View king Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Platinum Ocean View Terrace Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gold Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel LaCroix ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel LaCroix

Everyone (10) Couples (3) Family (3)
4 out of 5
Great friendly staff. Breakfast was always great. Location was fabulous

Posted by on 21 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Anonymous, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We look forward to hosting you again in the near future! With Love & Aloha.

5 out of 5
People staff are really great and friendly - very pleasant

Posted by on 14 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Anonymous, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We are happy to hear you enjoyed your stay with us. We look forward to hosting you again in the near future! With Love & Aloha.

4 out of 5
Nothing special at la Croix but a nice simple, tidy hotel that offers good value for money

Posted by , from Australia on 3 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Miker, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We look forward to hosting you again in the near future! With Love & Aloha.

3 out of 5
Location was a few blocks out of Waikiki proper so a little quieter but still easily walkable to everywhere. Great breakfast credit one per room which meant one person could get breakfast for $4.50 each day. I didn’t love this hotel and staff however. It wasn’t particularly welcoming. Wifi was really patchy, the gym was small. Pool had been done up and there was evidence of other maintenance and upgrades being done. Bed was comfortable, fridge was noisy and I had to ask to have it looked at.

Posted by on 15 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

3 out of 5
I paid more for a better room it was to be a studio corner high and quiet. The room we were given was not at all like the photos on the web booking sites. The listed photo showed an updated room very modern and spacious. Room 1607 was very outdated and we were not impressed at all with the very cheap fittings nor was it a corner room. I complained and we were given the "penthouse" yes the views were good but it too was very outdated in the fittings. I did view a room later on on level 8 and it was a stark contrast it was modern and it was obvious the whole floor level 8 had been renovated. my question is why are guests not told that some rooms have not been renovated? and why are the photos fake with the room that category that you book under?

Posted by on 6 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Heidi, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

3 out of 5
Lovely stay, welcoming staff, thank you. My suggestion would be for the rooms with kitchenettes to be more equipt e.g. wine opener, kettle (should come in kitehenette room), more utensils.

Posted by , from New Zealand on 20 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Anne, Thank you for choosing the Hotel La Croix! We appreciate that you took the time to provide us with your valuable feedback and Mahalo for your suggestions. We look forward to having the opportunity to serve you again in the future.

4 out of 5
Good view from the balcony. Nicely clean and general items like tv, hair dryer etc.

Posted by on 16 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Darwin Sahagun/Assistant Guest Experience Manager

Aloha Anonymous, thank you for taking the time to write a review and sharing your feedback. Please accept our sincere apologies for failing to meet your expectations during your stay with us. We hope you will consider staying with us again in the near future! Mahalo Nui Loa!

5 out of 5
We didn't live like kings as you might in pricier Waikiki hotels, but we had comfortable beds, a light, airy room, wonderfully friendly staff and an outstanding breakfast every morning, plus the free loan of beach gear and a central location. What more could you ask for?

Posted by , from Murray Bridge, Australia on 6 Apr. 2019

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Comment from Hotel Management

6 Apr. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha PeriStrathearn, Thank you for choosing the Hotel La Croix! We appreciate that you took the time to provide us with your valuable feedback. Thank you also for highlighting our hotel's location, our comfortable beds, our friendly team members here and our great breakfast and our beach gear that we provide to our guest; these are definitely some of the most common sentiments we receive from our many loyal guests here and we never tire of hearing these positive mentions. We look forward to having the opportunity to serve you again in the future.

5 out of 5
All the staff is amazing the most helpful and friendly I have ever had in a Hotel, and we have visited 35 countries, Miles with the smiles helped us out with local information. The rooms are very clean, with lots of space, they have been modernized with paint and new vanity, we had a kitchen which had a great coffee machine, microwave, a fridge, sink, cutlery, a dinner set, coffee mugs, large drinking cups, and pots (a frypan would have been a nice inclusion and a tea towel). (kettle available at Reception). Breakfast was great. Air Conditioner was fantastic. A plus with Buses at the door, but you could hear them and we were on the 6th floor, so you may want to request a room on the other side of the building if noise bothers you. Within walking distance of the beach, restaurants, and shopping. all in all great. Thank you for making the holiday fantastic.

Posted by , from Brisbane, Australia on 17 Feb. 2019

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Comment from Hotel Management

21 Mar. 2019 by Darwin Sahagun/ Assistant Guest Experience Manager

Aloha Ken, Thank you for taking the time to write a review about your stay with us. We strive to fill each guest's experience with Love & Aloha. We are happy to hear you enjoyed your stay with us and Mahalo for recognizing Miles. We are blessed to have him as part of our team. We look forward to hosting you again in the near future! With Love & Aloha.

1 out of 5
Terrible customer experience. 2 additional unauthorised transactions charged to my credit card by the hotel appeared on my statement. When I enquired about it with multiple emails and phone calls, they were not able to explain the charges as they have no record of it and advised me to deal with my own bank. This hotel doesn't seem to understand that when they took your credit card they have the obligation to explain what are the charges are for. Very disappointing! Don't ever trust this hotel with your credit card!

Posted by on 17 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Pearl Pula- Assistant Guest Experience Manager

Love and Aloha Wes, thank you for choosing to stay with us on your recent trip and for your honest review. We are extremely sorry you had a negative experience here, and we assure you all of your concerns are being taken seriously. Please know we are making adjustments and working to deliver better hospitality going forward. Thank you for being patience with us as we solved this issue for you. We will continue to excel in our service standards and look forward to welcoming you back in the near future. Mahalo nui loa!

Property Features

Hotel LaCroix offers its guests a full-service spa, an outdoor pool, and a spa tub. You can enjoy a drink at the pool bar. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 2 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Hotel LaCroix. Parking is available for a fee. This 3.5-star Honolulu hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 17 levels
  • Bar by the pool
  • Manager's reception (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (14.8 km / 9.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel LaCroix offers 188 accommodations with safes and complimentary newspapers. 55-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Honolulu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • LED television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on select days.

Spa Services

  • Sauna in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Pet Policy

  • Pets: USD 100 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is TA-092-308-0704-01. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • State tax ID - TA-092-308-0704-01
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Resort fee: USD 34.42 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2 and USD 7 per person (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day
  • A facilities fee includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Hotel
  • Gateway Hotel Waikiki
  • Gateway Waikiki
  • Gateway Waikiki Hotel
  • Hotel Waikiki Gateway
  • Waikiki Gateway
  • Hotel Croix Waikiki
  • Hotel La Croix Hawaii/Honolulu
  • Waikiki Gateway Hotel Hawaii/Honolulu
  • Hotel Croix
  • Croix Waikiki
  • Hotel LaCroix
  • LaCroix Waikiki
  • Hotel La Croix Waikiki
  • Hotel LaCroix Hotel
  • Hotel LaCroix Honolulu
  • Hotel La Croix Waikiki
  • Hotel LaCroix Hotel Honolulu

You should know

  • Pool access available from 10:00 AM to 7:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.