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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Exterior
Suite, 1 Bedroom, Ocean View | Living area
Breakfast and dinner served
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪7 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

About the area

Hilo

At Hilo Hawaiian Hotel, Trademark Collection by Wyndham you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Near this 3.5-property class Keaukaha hotel, you'll find Port of Hilo.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 km
  • Liliuokalani Park and Gardens - 7 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Bayfront Park - 17 min walk - 1.5 km
  • Port of Hilo - 3 min drive - 2.7 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Sakura - ‬15 min walk
  • ‪Hilo Lunch Shop - ‬3 min drive

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

View from room
Hilo Reeds Bay Hotel
Keaukaha
  • Pool
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
4.2 out of 5, Very good, 1,001 reviews
The price is AU$239
includes taxes & fees
15 Apr - 16 Apr
Hilo Reeds Bay Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of 14 Apr 2026, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on 15 Apr 2026 start from AU$360, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has a free self car park.

Are there any beaches close to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest beach to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Onekahakaha Beach Park (3.1 km).

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a pool?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham has an outdoor pool.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham serve breakfast?

Yep, our guests give high marks to the full brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, only service animals are allowed.

Is there a golf course on site at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

There is a golf course next to Hilo Hawaiian Hotel, Trademark Collection by Wyndham.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 606 out of 1347 reviews
Rating 8 - Good. 375 out of 1347 reviews
Rating 6 - Okay. 215 out of 1347 reviews
Rating 4 - Poor. 78 out of 1347 reviews
Rating 2 - Terrible. 73 out of 1347 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
The young man that checked me in gave us a worst room on the third floor without a balcony looking out on the dirty roof; I prepaid for the room with an ocean view; the pictures showed a balcony. When I came back asking, about discrepancy he told me that I have to pay an extra $30 to be upgraded. The hotel was half empty and there are only a few rooms that do not have a balcony. Very unhappy with check in. The breakfast was bad, eggs benedict came with salad dressing instead hollandaise, ham was very salty - never had such bad breakfast. The beds were comfortable and the view is beautiful, but overall experience was not good. Such a shame!
Stayed 1 night in Jan 2026

6/10 Okay

Rustin, Vancouver

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean. The in room coffee service was below par for the cost of the room. The room needs a small table and two chair chairs to go by the window. The staff was pleasant.
Stayed 2 nights in Jan 2026

10/10 Excellent

William

Travelled with partner
Milton at the front desk was amazing! The entire bar and restaurant staff were wonderful as well. The hotel is in a great location if you want to walk and shop in Hilo as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really great
Stayed 2 nights in Jan 2026

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very clean room. Beds were comfortable. Desk staff quite pleasant. Towels were very thin and small-- could use replacing
Stayed 2 nights in Jan 2026

10/10 Excellent

Virginia

Stayed 2 nights in Jan 2026

6/10 Okay

Claire

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room had stained walls and furniture. Hole in sheets. Friendly staff in convenient location but hotel and area are in transition. Tired furnishing in rooms, outdated literature directs one to a happy hour that no longer exists. Noisy construction next door that began at 8am. Few options for one night stay in area. Area had many homeless and a mix of maintained and closed hotels. View of bay is fantastic and near beautiful garden.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert, Lewiston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is unusual to find a suite with a real door, then an ocean view and two lanai’s. An especially amazing place, book a suite. It is worth double the rate!
Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the hotel & stay and. I’m already making plans for
Stayed 7 nights in Dec 2025

10/10 Excellent

Hongqin

Stayed 1 night in Dec 2025

6/10 Okay

Victoria

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location was great. Breakfast at the steakhouse was good. The property overall needs updating. Furniture, carpeting, and paint is worn. The room was not very clean. Had 4 adults registered for the room and had to ask for more than 2 sets of towels every time housekeeping came through.
Stayed 4 nights in Dec 2025

2/10 Terrible

JAMES

Travelled with family
Disliked: Cleanliness, amenities
There are more than a dozen hairs on the sheets of both beds, and there are also many hairs on the duvet covers. It is very obvious that the room was not properly cleaned — the sheets and duvet covers were not changed and were simply re-made. This is extremely unhygienic and unacceptable. I contacted the front desk, and the staff said they would report it to the manager, but the housekeeping staff has already left for the day. I requested a room change, but the front desk told me the hotel was fully booked. They only provided two bed sheets and did nothing else to address the issue. This does not resolve the problem. The room was not properly cleaned or sanitized, and being asked to change the sheets myself is not acceptable for a hotel of this standard. I am very disappointed with this level of service and expect proper housekeeping service, full linen replacement for all bedding, and appropriate compensation for this unacceptable experience.
Stayed 1 night in Dec 2025

4/10 Poor

Zhenfeng

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel has a very good location and a good view if you get a balcony room, but the rest are disappointing. They claim they do housekeeping every 2 days, which I am fine with. But in reality, no housekeeping was done in 2 days. When I asked them to do it, the front desk was rude, said he will call the service team, and "what else do you want?!" The service team member came and gave us two sets of towels, and that's it. No removal of trash and used towels. No restocking of shampoo, toilet paper. I had to ask again on the 3rd day for the housekeeping to take place. The room has a faint smell of smoke even though this is a smoke-free hotel. On Christmas Eve, the power went out. Granted it was not the hotel's fault, but the way they panicked without a plan was annoying on top of the power outage. The food at the restaurant was OK. The food at the lounge was salty and service was very slow. The pool looked old, so we didn't even try. Would not recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth, SANDY

Stayed 3 nights in Dec 2025

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Gross-sheets not clean, hair in bathroom, smelled of fish in hallways Outdated is an understatement. Entire building needs complete renovation. No beach as advertised. Surrounding area is sad and depressed. Many homeless. No one who is on vacation should be subjected to this hotel and sadly Hilo. Nearby hotels are drastically worse
Stayed 2 nights in Dec 2025

6/10 Okay

Danielle

Stayed 1 night in Dec 2025

10/10 Excellent

douglas

Stayed 1 night in Dec 2025

2/10 Terrible

Chunyue

Stayed 1 night in Dec 2025

10/10 Excellent

Lisa, Corning

Stayed 1 night in Dec 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff. Cleanliness of room
Stayed 1 night in Dec 2025

4/10 Poor

Ao

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff were not considerate of customers. When there was no parking available, they did not offer any help or solution. The ice machine was also out of order, and no one seemed to care or explain what to do. In addition, the room felt very old. Some outlets did not work well, and there were no USB or Type-C charging outlets, which is very inconvenient nowadays. Overall, the service and facilities were disappointing, and I did not feel welcomed as a guest.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rocky

Stayed 4 nights in Dec 2025

6/10 Okay

Darshan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom light very low. Shower was too slow. Overall room paint and quality was so dull. AC made so much noise. Not worth for money
Stayed 1 night in Dec 2025

6/10 Okay

KATHLEEN

Travelled with family
Average rooms , drinking rules are silly for a resort should be able to wander your property with a cocktail
Stayed 2 nights in Nov 2025

4/10 Poor

Evan

Disliked: Cleanliness, property conditions & facilities
This hotel is just worn down. The brand standards are clearly lower than most.
Stayed 2 nights in Nov 2025