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4.2 out of 5

"Super friendly owner, helpful. Close to beach, comfortable I would have liked a small sample of dish liquid and tea towel to do my dishes, don’t like ... " More

By a verified traveller on Sat 27 Nov 2021

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Hotel Description

At Best Western Ambassador Motor Lodge you'll be within just a 10-minute stroll of Hervey Bay Historical Village Museum and WetSide Water Education Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

LCD TVs with digital channels are featured in all 21 rooms, and you can enjoy coffee/tea makers, ceiling fans, and safes. Refrigerators and room service make in-room dining convenient. Additionally, hair dryers, phones, and irons/ironing boards are available.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Other amenities include laundry facilities, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 3.5-star Pialba hotel include Fraser Coast Cultural Centre and Stockland Hervey Bay Shopping Centre.

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$121* Per night/room 29 Nov. - 30 Nov.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking (1 Bedroom - Multiple Beds)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Ambassador Motor Lodge ratings based on 153 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Ambassador Motor Lodge

Everyone (79) Couples (39) Family (31)
4 out of 5
Super friendly owner, helpful. Close to beach, comfortable I would have liked a small sample of dish liquid and tea towel to do my dishes, don’t like how you have to wash dishes in the bathroom but I guess lots of hotels are like that.

Posted by on 27 Nov. 2021

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Comment from Hotel Management

27 Nov. 2021 by Lukas H

Hi Ruth, Thank you for the feedback :) Kind regards

5 out of 5
Very nice service and greeting. Easy to get to and right next to the beach.

Posted by on 23 Nov. 2021

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Comment from Hotel Management

27 Nov. 2021 by Lukas H

Hi Liam, Thank you for the kind review :) Cheers

5 out of 5
Budget friendly, comfortable and close to town

Posted by on 11 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Lukas H

Hi Helen, Thank you very much for the kind review and for choosing to stay with us. Cheers

2 out of 5
the room for the price we was very ordinary. room had micro wave fridge etc but no plates or cutlery. pool fence has a panel that is broken & you can push it in & out a child could get through.

Posted by on 30 Sep. 2021

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Comment from Hotel Management

1 Oct. 2021 by Lukas Havlic

Dear Rod, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely,

5 out of 5

Posted by on 28 Aug. 2021

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5 out of 5
Its clean and comfortable great place to stay

Posted by on 18 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by Lukas H

Dear guest, Thank you very much for the kind review. We look forward to seeing you again. Kind regards

5 out of 5
Clean and Tidy

Posted by on 7 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Lukas H

Hi, Thank you for the kind review. We hope to see you again in the near future.

5 out of 5
The Owner/Operator, Lukas, was outstanding. Couldn't have made our stay any better. So helpful, friendly, polite and obliging.

Posted by on 11 May 2021

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Comment from Hotel Management

11 May 2021 by Lukas H

Dear Guest, Thank you so much for the kind review. It was a pleasure having you stay with us and hope to see you again in the near future. Kindest Regards

5 out of 5
The staff members at check in and out were absolutely fantastic. Very helpful and friendly. I was impressed with how clean my room was. While it is an older building I felt very comfortable. Would definitely stay again. The restaurant staff were really friendly and very helpful with some very difficult dietary requirements.

Posted by on 24 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by Lukas H

Dear Guest, Thank you for the amazing review! We hope to see you again in the near future. Kindest Regards

4 out of 5
We were greeted with a welcoming hello and offer of assistance was presented in a pleasant manner. We went to our room which was presented well, clean and quite spacious. We had no problem with the facilities and enjoyed our stay. The accommodation was quite central to everything and after a small walk could visit the beach and parks across the road. Highly recommend this motor lodge to anyone.

Posted by , from Toowoomba on 25 Jan. 2021

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Comment from Hotel Management

1 Mar. 2021 by Lukas H

Hi Michelle, Thank you so much for staying with us and the amazing review! We look forward to having you stay again in the near future. Kindest Regards Lukas H

About the Best Western Ambassador Motor Lodge

Location 296 Esplanade, Pialba, QLD 4655

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Ambassador Motor Lodge. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Hervey Bay hotel.

  • 21 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Ambassador Motor Lodge offers 21 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 32-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 7:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to noon and 2-6 PM weekends and public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 7:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: 10 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Ambassador Motor
  • BEST WESTERN Ambassador Motor Lodge
  • BEST WESTERN Ambassador Motor Lodge Pialba
  • BEST WESTERN Ambassador Motor Pialba
  • Hervey Bay Best Western
  • BEST WESTERN Ambassador Motor Lodge Hervey Bay, Fraser Coast
  • Best Western Hervey Bay
  • Best Ambassador Motor Pialba
  • Best Western Ambassador Motor Lodge Hotel
  • Best Western Ambassador Motor Lodge Pialba
  • Best Western Ambassador Motor Lodge Hotel Pialba

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.