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Oaks Hervey Bay Resort and Spa

4.5-star property
569 Charlton Esplanade, Urangan, QLD 1800 796 370
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4.6 out of 5
Wonderful!
See all 937 wotif Reviews

"Great for a couple of nights - plenty of casual eating options within walking distance. " More

By a verified traveller on Mon 18 Sep 2023

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Hotel Description

A luxury stay in the heart of Hervey Bay awaits you at Oaks Hervey Bay Resort and Spa. Within a 5-minute stroll you'll find Urangan Pier and Reefworld Aquarium within a 15-minute walk. Highlights at this beach aparthotel include 2 outdoor swimming pools, 2 coffee shops/cafes, and a full-service spa.

You can enjoy a flat-screen TV with satellite channels, and each apartment features a private spa tub, a washer/dryer, and free WiFi. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include a jetted tub and free toiletries. A furnished balcony or patio, a living room, and a separate tub and shower are also available. Weekly housekeeping is available.

A day of pampering at Mineral Earth can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and spa tub. The bistro, Bayswater Bistro, is open for lunch and dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym and pool loungers. 11 square feet (1 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star Urangan aparthotel include Hervey Bay Botanic Garden and Great Sandy Straits Marina.

Apartment, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$241* Per night/room 8 Oct. - 9 Oct.

Apartment, 2 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Penthouse, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Apartment, 3 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 7 Max

Apartment, 3 Bedrooms, Pool View

Bed Count 2 King Beds Maximum Occupancy 7 Max

Premier Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Hervey Bay Resort and Spa ratings based on 937 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Hervey Bay Resort and Spa

Everyone (440) Couples (329) Business (2) Family (159)
2 out of 5
Very disappointed that we were not told that the entire pool area was closed off. Our 4 children were so looking forward to swimming while we were there. We were not notified by Wotif or the hotel. Then to top it off, builders started grinding tiles at 7am right outside our door. Very disappointed and will not be staying again.

Posted by on 25 Sep. 2023

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Comment from Hotel Management

28 Sep. 2023 by The Oaks Team Hervey Bay

Hello SkyeWe are very sorry that you did not enjoy your stay with us at Oaks Hervey Bay Resort & Spa. Our hotel records indicate that automated messages indicating our pool works were sent immediately on your booking being placed. We thank you for your feedback and hope to be able to welcome you back at the conclusion of our pool renovation works.Kind regards

5 out of 5
Great for a couple of nights - plenty of casual eating options within walking distance.

Posted by on 18 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by The Oaks Team

Hi Cathy,Thank you for the great 5/5 rating! We are so glad to know you enjoyed your stay. Please let us know when you plan to return so we can take care of your stay.

5 out of 5

Posted by on 6 Sep. 2023

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Comment from Hotel Management

8 Sep. 2023 by The Oaks Hervey Bay Team

Dear Leesa,Thank you for the 5 out of 5 star review! We hope to welcome you back again soon for another memorable stay at Oaks Hervey Bay Resort and Spa.

5 out of 5

Posted by on 1 Sep. 2023

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Comment from Hotel Management

5 Sep. 2023 by The Oaks Team Hervey Bay

Dear JoanneMany thanks for your fabulous 5 out of 5 rating of your recent stay with us at Oaks Hervey Bay Resort & Spa. It is greatly appreciated by all our team.Kind regards

3 out of 5
Overpriced in my opinion

Posted by on 18 Aug. 2023

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Comment from Hotel Management

31 Aug. 2023 by The Oaks Hervey Bay Team

Hi Craig,Thank you for taking the time to review the pricing of your recent stay. If you would to chat with us and expand on your experience, we would love to hear from you.

4 out of 5
Reception was great check in and check out was quick and easy. You were able to grab a coffee down stairs. Room service available. Cafe and dining areas close by. There were a couple of things the bins weren’t emptied when we arrived and a cockroach in one of the rooms. The spa bath had some sort of scum,.

Posted by on 14 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by The Oaks Team Hervey Bay

Dear LucindaMany thanks for your fabulous review and excellent rating of your recent stay at Oaks Hervey Bay Resort & Spa. Your kind praise of our team is greatly appreciated.Kind regards

1 out of 5
Room smelt like sewage and wasn’t notified pool wasn’t in use till we got there. Room service was very average amd there was no cleaning of room on daily occasions wasn’t included in price. So I am wondering what I paid over $200 a night for ?? Definitely won’t be back

Posted by on 13 Aug. 2023

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Comment from Hotel Management

13 Aug. 2023 by The Oaks Team Hervey Bay

Hello TonyI am very sorry that you didn't enjoy your stay at Oaks Hervey Bay Resort & Spa. Our reservation notes indicate that you were notified immediately on booking via Wotif on 4th August. We have also been allowing no fee cancellations should guest wish to not stay due to our pools renovations. Our apartments are sold on a no daily service basis, as they are fully self contained apartments with kitchen and laundry facilities. For any future stays daily servicing can be arranged for a small additional charge. Thank you for your feedback - we hope to be able to welcome you back at the conclusion of our pool works.Kind regards

4 out of 5
Great location but esplanade access lengthy with pool area under renovation (we were advised of renovation when booking) Staff at reception very helpful.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by The Oaks Team Hervey Bay

Dear EricMany thanks for your very positive review of your recent stay with us at Oaks Hervey Bay Resort & Spa. We hope to welcome you back soon, at the conclusion of our pool renovations for another visit.Kind regards

5 out of 5
Was great to wake up to a magnificent view each morning. Receptionist was friendly and knowledgeable

Posted by on 8 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by The Oaks Team Hervey Bay

Dear SharonMany thanks for your fabulous 5 star review of your recent stay with us at Oaks Hervey Bay Resort & Spa. Your kind praise of our team is greatly appreciated.Kind regards

5 out of 5

Posted by on 4 Jul. 2023

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Comment from Hotel Management

25 Jul. 2023 by The Oaks Team Hervey Bay

Hello CarolynMany thanks for your fabulous rating of 5 out of 5 for your stay at Oaks Hervey Bay Resort & Spa. It is greatly appreciated by all our team. We hope to welcome you back for a future stay soon.Kind regards

About the Oaks Hervey Bay Resort and Spa

Location 569 Charlton Esplanade, Urangan, QLD 4655

Renovations + Closures

The property will be renovating from July 21 2023 to November 30 2023 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Property Features

Oaks Hervey Bay Resort and Spa offers its guests 2 outdoor swimming pools and a health club. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center, meeting rooms, and limo/town car service are available. Event space at this aparthotel measures 11 square feet (1 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Oaks Hervey Bay Resort and Spa. Free self parking is available. This 4.5-star Hervey Bay aparthotel is smoke free.

  • 72 guestrooms or units
  • 5 levels
  • 2 coffee shops
  • Meeting rooms
  • 11 sq ft of conference space
  • 1 sq m of conference space
  • Built in 2007
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Oaks Hervey Bay Resort and Spa offers 72 air-conditioned accommodations with private spa tubs and washers/dryers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with satellite channels and first-run movies. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Hervey Bay aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Private hot tub
  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • First-run movies
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Bayswater Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Salt Cafe - This café serves breakfast and lunch.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 9:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 59 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Children stay free
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Pier
  • Oaks Resort Hervey Bay Urangan
  • Peppers Pier Resort Urangan
  • Peppers Pier Urangan
  • Oceans Resort & Spa Hervey Bay, Australia - Urangan
  • Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
  • Oceans Resort Urangan
  • Oceans Urangan
  • Oaks Resort Hervey Bay
  • Oaks Hervey Bay Urangan
  • Oaks Hervey Bay
  • Oaks Resort Hervey Urangan
  • Oaks Hervey Bay Resort Spa
  • Oaks Resort Spa Hervey Bay
  • Oaks Hervey Bay Spa Urangan
  • Oaks Hervey Bay Resort and Spa Urangan
  • Oaks Hervey Bay Resort and Spa Aparthotel
  • Oaks Hervey Bay Resort and Spa Aparthotel Urangan

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.