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4.6 out of 5

"The things I like about this place is the abundance of birds, ducks, turtles. You have no idea you are 5 mins from the beach and in suburbia. It it is ... " More

By a verified traveller on Sun 12 Sep 2021

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Hotel Description

At Sanctuary Lakes Fauna Retreat you'll be within just a 15-minute stroll of Urangan Pier and Hervey Bay Botanic Garden. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is individually decorated and features a TV with a DVD player, along with a patio, a hair dryer, and an iron/ironing board. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a library, and a terrace. Added amenities include laundry facilities, a garden, and barbecue grills. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 3.5-star Urangan aparthotel include Reefworld Aquarium and Great Sandy Straits Marina.

Family Villa

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Standard Villa

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Standard Villa 2 Pax

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sanctuary Lakes Fauna Retreat ratings based on 207 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sanctuary Lakes Fauna Retreat

Everyone (64) Couples (69) Family (69)
5 out of 5
The things I like about this place is the abundance of birds, ducks, turtles. You have no idea you are 5 mins from the beach and in suburbia. It it is so peaceful. Have stayed before and will definately be back again......

Posted by on 12 Sep. 2021

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5 out of 5
I spent a holiday at this place approx 36yrs ago. The place has not changed. Every cabin is very private and some overlook the logPlenty of room inside.. The only small fault that may be

Posted by on 2 Sep. 2021

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4 out of 5
Lovely peaceful setting, comfy bed and handy location, but phone reception and internet not great - this of course can be a good thing.

Posted by on 31 Aug. 2021

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Comment from Hotel Management

31 Aug. 2021 by Deb - Manager

Hi Vicki We appreciate you taking the time to leave us a review. It certainly is a peaceful place and handy to lots of the local cafes, shops and the beach. Yes - sometimes less technology is a good thing lol, but phone and wifi access is Hervey Bay is not always great. I believe Telstra are currently working on upgrades in the area.

4 out of 5
Fantastic place to stay. Very friendly staff. The rooms are very clean and have everything you need.

Posted by on 14 Aug. 2021

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Comment from Hotel Management

25 Aug. 2021 by Deb -Manager

Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We will pass on your comments to our housekeeping team as well.

5 out of 5
Well run property, nice people to deal with, organised easy access and check-in. Picturesque setting, peaceful, a bit of a getaway from it all.

Posted by on 24 Jul. 2021

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Comment from Hotel Management

31 Jul. 2021 by Deb - Manager

Thank you for a lovely review. We really appreciate you taking the time. It is a lovely quiet spot to get away form the world for a few days.

5 out of 5
Tranquility, very peacful

Posted by on 7 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Deb

Thank you for leaving us a great score for your stay with us.

4 out of 5
great cosy and comfortable place to stay.

Posted by on 7 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Deb

Thank you for a lovely review and rating. We appreciate you taking the time.

5 out of 5
We really enjoyed our stay. Friendly helpful hosts. Excellent value for money

Posted by on 30 May 2021

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Comment from Hotel Management

15 Jun. 2021 by Deb

Thank you very much for taking the time and leaving a review for us. We really appreciate it and we are so happy to hear you enjoyed your visit with us.

4 out of 5
Lovely spot area great location peaceful loved all the animals....our room needs a lot of maintenance work done and a thorough clean

Posted by on 9 Apr. 2021

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Comment from Hotel Management

10 Apr. 2021 by Deb

Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. If you could please contact us to let us know which room you stayed in (its difficult to work it out with an anon review) we can certainly send your comments on to the owners. (I'm pretty sure I can guess which one it was though).

5 out of 5
staff are friendly, helpful and unit is clean, enjoyed the wildlife, need to warn guest if using googlemap to put address in full not just resort

Posted by on 12 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by Deb

Thank you for your review. We have done a bit of checking and for some reason google maps has changed the location of the property from the Shell Street entrance to the reception office. We are trying to have that reversed. We are glad you enjoyed your stay with us and we hope to see you again in the future.

About the Sanctuary Lakes Fauna Retreat

Location 1 Shell Street, Urangan, QLD 4655

Property Features

As a guest of Sanctuary Lakes Fauna Retreat, you'll find an outdoor pool, a library, and a terrace. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and a garden are also featured at Sanctuary Lakes Fauna Retreat. Self parking is free. This 3.5-star Hervey Bay aparthotel is smoke free.

  • 36 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Tour and ticket information
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sanctuary Lakes Fauna Retreat offers 36 air-conditioned accommodations with DVD players and hair dryers. Rooms open to patios. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Hervey Bay aparthotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

  • In-room kitchenette
  • Private patio
  • Television
  • DVD player
  • Refrigerator
  • Microwave
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No lifts
  • Number of children who can stay for free – 3
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Hotel Names

  • Sanctuary Lakes Fauna Retreat
  • Sanctuary Lakes Fauna Retreat Condo
  • Sanctuary Lakes Fauna Retreat Condo Urangan
  • Sanctuary Lakes Fauna Retreat Urangan
  • Sanctuary Lakes Fauna Retreat Hervey Bay, Fraser Coast
  • ctuary s Fauna Retreat Uranga
  • Sanctuary Lakes Fauna Retreat Urangan
  • Sanctuary Lakes Fauna Retreat Aparthotel
  • Sanctuary Lakes Fauna Retreat Aparthotel Urangan

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Sanctuary Lakes Fauna Retreat.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.