Kimpton Pittman Hotel – Downtown Dallas by IHG

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for Kimpton Pittman Hotel – Downtown Dallas by IHG

Restaurant
Creator video - submitted by Girls Trip
Exterior
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
The current price is AU$277
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
2551 Elm Street, Dallas, TX, 75226
  • Place, Old Deep Ellum Historic District
    ‪1 min walk‬
  • Place, Majestic Theater
    ‪10 min walk‬
  • Place, Dallas Museum of Art
    ‪15 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪13 min drive‬

Room options

Room, 1 King Bed (Top Floor)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Dining Area)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Top Floor)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room (Essential)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Historic Pythias)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Deep-soaking bath
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Epic)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Deep-soaking bath
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Pittman)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Deep-soaking bath
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds (Historic Sydney)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Deep-soaking bath
  • 60 sq m
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 Bedroom, Roll-in Shower (Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Historic Sydney)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 64 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible (Historic Pythias)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Heating
Connecting rooms available
Smart TV
Premium bedding
Frette Italian bed sheets
Blackout curtains
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Dallas

A luxury stay in Dallas awaits you at Kimpton Pittman Hotel – Downtown Dallas by IHG. You'll be just steps from Old Deep Ellum Historic District and within a 30-minute stroll of Fair Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the pool cabanas and pool loungers as well as access to free bike hire. Business amenities include 2 meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4.5-property class Old East Dallas hotel include Reunion Tower and NorthPark Center.

What's nearby

  • Old Deep Ellum Historic District - 1 min walk - 0.1 km
  • Baylor Medical Center at Dallas - 7 min walk - 0.6 km
  • Majestic Theater - 10 min walk - 0.9 km
  • Dallas Museum of Art - 15 min walk - 1.3 km
  • Dallas World Aquarium - 20 min walk - 1.7 km

Getting around

  • Deep Ellum Station - 4 min walk
  • Dallas Union Station - 8 min drive
  • Love Field Airport (DAL) - 21 min drive

Restaurants

  • ‪Vidorra - ‬4 min walk
  • ‪The Biscuit Bar - ‬2 min walk
  • ‪The Saint - ‬5 min walk
  • ‪Twilite Lounge - ‬3 min walk
  • ‪Velvet Taco - ‬1 min walk

About this property

Kimpton Pittman Hotel – Downtown Dallas by IHG

Luxury hotel with 24-hour fitness centre and 24-hour business centre
Kimpton Pittman Hotel – Downtown Dallas by IHG offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 2 meeting rooms are available. The luxury Kimpton Pittman Hotel – Downtown Dallas by IHG also features tour/ticket assistance, concierge services, and a front desk safe. Parking is available for a fee.

This 4.5-star Dallas hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 8 levels
  • Built in 2020
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Pittman Hotel – Downtown Dallas by IHG offers 165 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Frette Italian sheets and premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 to 45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 45 per person
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Rollaway bed fee: USD 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Pittman Hotel
Kimpton Pittman Hotel – Downtown Dallas
Kimpton Pittman Hotel – Deep Ellum Dallas
Kimpton Pittman Hotel – Downtown Dallas by IHG Hotel
Kimpton Pittman Hotel – Downtown Dallas an IHG Hotel
Kimpton Pittman Hotel – Downtown Dallas by IHG Dallas
Kimpton Pittman Hotel – Downtown Dallas by IHG Hotel Dallas

Frequently asked questions

What is the cancellation policy at Kimpton Pittman Hotel – Downtown Dallas by IHG?

Kimpton Pittman Hotel – Downtown Dallas by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Pittman Hotel – Downtown Dallas by IHG?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Kimpton Pittman Hotel – Downtown Dallas by IHG on 22 Dec 2025 start from AU$276.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Pittman Hotel – Downtown Dallas by IHG?

Yep, Kimpton Pittman Hotel – Downtown Dallas by IHG has secured valet parking with in/out privileges for USD 55 per night.

Does Kimpton Pittman Hotel – Downtown Dallas by IHG have a pool?

Kimpton Pittman Hotel – Downtown Dallas by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 10:00 AM to 9:00 PM.

What makes Kimpton Pittman Hotel – Downtown Dallas by IHG a romantic place to stay?

A champagne service and romance packages, as well as Frette Italian sheets and massage services available in the guestrooms, help set the scene for a romantic weekend at Kimpton Pittman Hotel – Downtown Dallas by IHG.

Does Kimpton Pittman Hotel – Downtown Dallas by IHG serve breakfast?

Yep, cooked-to-order breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Kimpton Pittman Hotel – Downtown Dallas by IHG?

No, Kimpton Pittman Hotel – Downtown Dallas by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Pittman Hotel – Downtown Dallas by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Kimpton Pittman Hotel – Downtown Dallas by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Pittman Hotel – Downtown Dallas by IHG?

Furry friends are welcome at Kimpton Pittman Hotel – Downtown Dallas by IHG, with food and water bowls on offer.

Kimpton Pittman Hotel – Downtown Dallas by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 742 out of 1004 reviews
Rating 8 - Good. 131 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Sep 2025

4/10 Poor

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Picked this hotel for what appears to be a beautiful pool was unable to use it as it was 'closed for an event' for 6 hours. Really disappointed I would have stayed at the Omni if they had told me.
Stayed 1 night in Sep 2025

4/10 Poor

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was nothing that I liked about the hotel, including the facilities to eat, the very hard pillows, the noisy room and the lack of Internet
Stayed 1 night in Sep 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathroom door would not stay open unless you put a trash can in front of it. There was also a crack in the bathroom door when you closed it fully. The key access on the door was broken. In general, for the price, I was surprised that the property was not more luxurious. They did offer us free water and a free IP beer upon check in. We also got two free drinks in the bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, prime location, amazing onsite restaurant. Highly recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Griselda

Stayed 1 night in Sep 2025

10/10 Excellent

Eugene

Stayed 5 nights in Sep 2025

10/10 Excellent

Edward

Stayed 3 nights in Sep 2025

8/10 Good

Sabrina

Stayed 1 night in Aug 2025

4/10 Poor

Melissa

Business traveller
Disliked: Staff & service, room comfort

Waste of time & money

This Kimpton is listed as a 4.5 star hotel & that is very incorrect. It is a 3 star at best. It is in what seems like an unsafe area that is crawling with unsavory characters at night & very loud street life on the weekends. Pretty sure there was a parade of motorcycles each night for hours on end. Well actually there was. I finally got up at 2 am to look out of the window & loud motorcycles were everywhere revving their engines relentlessly. The cleanliness is average I guess. There was a smell so it felt a little dirty. There is no in-room dining for breakfast or lunch. I ordered dinner the 1st night & they brought me someone else's food order & when I did get my food, it was not good. I ordered uber eats the next morning for breakfast & I never received it but 4 hours later the front desk called me to tell me that they had my order there the whole time & asked me if I still wanted it... I replied "yes" & ate a cold breakfast for lunch. The 2nd night of my business trip I ordered in- room dining so I could continue to work & the food was bad so I just went to bed hungry... I've stayed at Kimpton's before & had wonderful experiences but Kimpton Pittman Hotel is one that I will never return to. It really felt like a waste of money.
Stayed 4 nights in Sep 2025

10/10 Excellent

Leia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of nice amenities like free wine in the lobby, infused water, dog treats, umbrellas, scooters and bikes. The staff isn't excellent but the hotel is very nice. Beautiful room, comfortable stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 2 nights in Jun 2025

10/10 Excellent

Adeola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here!

This hotel was chic and unique. We were greeted with wine and chicken tenders upon arrival (their complimentary happy hr). They are central to everything downtown. I would stay here again, no hesitation!
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Marcie

Stayed 1 night in Sep 2025

10/10 Excellent

Tiandra

Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel - Valet Not So Much

This is a great hotel located in Deep Ellum. Our room was very nice and comfortable. Our only complaint was parking/valet. I wish we could self park as it took an extraordinary long time to retrieve our car from valet. We were told our car would be ready in 5 minutes but it was almost 30 before it arrived.
Stayed 1 night in Aug 2025

4/10 Poor

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is a club right next to the hotel. The music and cars outside kept us up all night. People being loud, cars blowing horns. We also didn’t feel safe walking around the area. The whole weekend, every night was sirens from cops or ambulances. Would not recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Angela

Would have goven it a 5 star but be prepared to pay 50.00 to park overnight. That van add up quickly if staying multiple nights.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Noy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, Staff was excellent, bartender terrific. It's next to Deep ellum so loud but it's also right next to Komodo (lots of commotion )and the traffic in the front is absolutely terrible, especially on the weekends.
Stayed 2 nights in Aug 2025

6/10 Okay

Darlene

Travelled with family, Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff of the hotel are very nice and mostly helpful (we were charged twice and they said they fixed it but still waiting on the refund), however the restaurant staff are horrible. You can’t understand them, they run around but get nothing done, and you have to wait as they slowly bring one item at a time. As for the hotel, it’s not very clean; our side tables had tons of sticky water marks from glasses, it clearly hadn’t been cleaned at all. The bathroom had hairs stuck to the walls, and the cleaning lady never came twice in a town. We had to call and request it although they are supposed to come daily.When she did come she Was there for such a short time, I’m not really sure she did more than make the bed. The area of Deep Ellum is sketchy as hell. We saw multiple drugged out people fighting with cops and our 1 year old almost got run over by a person blowing a red light. I wouldn’t recommend going out after dark, and even during the day you have to dodge homeless drug addicts begging for money. I’ve unfortunately had to stay here three times now since my company pays for it, but I can’t in good conscience recommend this place at all.
Stayed 2 nights in Aug 2025

8/10 Good

Marcin

Liked: Cleanliness, property conditions & facilities
Remodeled
Stayed 3 nights in Jul 2025