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Crowne Plaza Dallas Downtown by IHG

3.5 star property
Hotel with an outdoor pool, a short walk to Dallas World Aquarium

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Terrace/patio
Check-in/check-out kiosk
1 bedroom, premium bedding, in-room safe, desk
Exterior
Breakfast, lunch, dinner served; American cuisine

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Housekeeping
  • Pool
The current price is AU$120
includes taxes & fees
3 Sept - 4 Sept

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Dallas

Crowne Plaza Dallas Downtown by IHG places you in the centre of Dallas, within just a 5-minute stroll of Dallas World Aquarium and within 15 minutes of Kay Bailey Hutchison Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, THRIVE Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Round Bar is the hotel's own bar. 30000 square feet (2787 square metres) of event facilities include 22 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 20-minute walk of this 3.5-property class Downtown Dallas hotel, attractions include American Airlines Center and Reunion Tower.

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪Family Thais Asian Bistro - ‬4 min walk
  • Monarch
  • ‪Twisted Trompo - ‬4 min walk
  • ‪White Rhino Coffee - ‬3 min walk
  • Patrick Kennedy's Irish Pub

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, 3,221 reviews
Magnolia Hotel Dallas Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

What is the cancellation policy at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of 30 Aug 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on 3 Sept 2025 start from AU$120.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Dallas Downtown by IHG?

Yep, Crowne Plaza Dallas Downtown by IHG has a self car park with in/out privileges for USD 20.00 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Crowne Plaza Dallas Downtown by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Dallas Downtown by IHG.

Is Crowne Plaza Dallas Downtown by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Dallas Downtown by IHG is a hit with families.

Does Crowne Plaza Dallas Downtown by IHG serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Dallas Downtown by IHG?

No, Crowne Plaza Dallas Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Dallas Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Dallas Downtown by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Dallas Downtown by IHG?

No, only service animals are allowed.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 346 out of 1070 reviews
Rating 8 - Good. 203 out of 1070 reviews
Rating 6 - Okay. 201 out of 1070 reviews
Rating 4 - Poor. 143 out of 1070 reviews
Rating 2 - Terrible. 177 out of 1070 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and pool area.
Stayed 3 nights in May 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Oprahstine

Stayed 1 night in May 2025

10/10 Excellent

Daniela

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool
Stayed 1 night in May 2025

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

FAYZEH

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not recommended

Parking- very narrow and small parking lot. Terrible for trucks. Elevators smell and doors were loose. Scared me that it will be breaking while I’m in it. Rooms were clean. Bathroom is super super small. Can’t walk in and close from the door touching the toilet as you go in. Plumbing is HORRIBLE. During the shower, water will not drain and rust and dirt was coming from the drain mixing and settling on the tub. Was very gross. We had several ballrooms and the one we held sessions in had a bad ceiling leak with a strong odor. Turned out it was from the plumbing sewer. You step outside the hotel and homeless is everywhere and they approach you. Couldn’t leave at night worried about safety.
Stayed 2 nights in May 2025

6/10 Okay

Naomi

Liked: Staff & service, amenities
There was no hot water in our room, but night audit was so sweet and accommodated another room
Stayed 1 night in May 2025

4/10 Poor

Timothy

Disliked: Cleanliness, amenities
Service was under a standard for any hotel staff. A fire alarm went iff early in the morning and entire floors were evacuated, only for it to be an unannounced drill. Upon entering my room various large portions of the carpet floor was wet. On days I was outside of my room, and asked for my room to be serviced, only the bed was made in a rushed fashion. I had placed all trash in the containers by the door and they retained there after I left. The food staff were more confused on what a guest was doing walking to their room at night then watching where they were walking. Mold was building up in the shower ceilings. Definitely not a recommendation for anyone.
Stayed 5 nights in May 2025

8/10 Good

Werner

Business traveller
Liked: Cleanliness, amenities
Bien
Stayed 1 night in May 2025

10/10 Excellent

Abram

Stayed 1 night in May 2025

10/10 Excellent

Zarey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 5 nights in May 2025

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in May 2025

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Staff was rude and unhelpful in most cases. I would not recommend.
Stayed 5 nights in May 2025

6/10 Okay

Alissa

Liked: Cleanliness, staff & service, amenities
Wasn’t the best stay, staff isn’t seem like they wanted to be there helping people check in, elevator’s took forever to go up from lobby, tv was not working in room.
Stayed 1 night in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jiaxin

Travelled with group
This hotel really good,5 stars!!!)
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unprofessional valet and desk staff. Will never book this chain again
Stayed 1 night in May 2025

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 1 night in May 2025

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was hot in the lobby ... they couldn't find my reservation.. then the guy said he was upgrading me for free for the inconvenience and I got to the room there were no upgrades. The hotel is old and needs refurbished.. definitely not worth 237.00 I paid
Stayed 1 night in May 2025

8/10 Good

LEONARDO, El Paso

Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Travelled with family
Easy check in. Clean and very accommodating staff.
Stayed 1 night in May 2025

8/10 Good

Kenan

Stayed 2 nights in May 2025

8/10 Good

Gregory Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, Covered parking (hail season) walking distance to Subway a Handuran was working there. Staff was on CPT. Memphis lady complained they needed to cross trained. I told her ICE raided a lot of Hotels. She's rATHER HAVE AN ILLEGAL THAN A HOMELESS aMERICAN.
A Great Fraternity Book best since Proof
Stayed 1 night in May 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Delighted to have a great place to get rest.
Stayed 1 night in May 2025