Crowne Plaza Dallas Downtown by IHG

3.5 star property
Hotel with an outdoor pool, a short walk to Dallas World Aquarium

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Terrace/patio
Exterior
Exterior
Premium bedding, in-room safe, desk, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Housekeeping
The current price is AU$135
includes taxes & fees
22 Sept - 23 Sept

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

Standard Room, 1 King Bed

8.0 out of 10
Very good
(73 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(60 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, City View

7.4 out of 10
Good
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Dallas

Crowne Plaza Dallas Downtown by IHG places you in the centre of Dallas, within just a 5-minute stroll of Dallas World Aquarium and within 15 minutes of Kay Bailey Hutchison Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, THRIVE Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Round Bar is the hotel's own bar. 30000 square feet (2787 square metres) of event facilities include 22 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 20-minute walk of this 3.5-property class Downtown Dallas hotel, attractions include American Airlines Center and Reunion Tower.

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • McDonald's
  • ‪Twisted Trompo - ‬4 min walk
  • ‪White Rhino Coffee - ‬3 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

  • 1 building
  • 291 guestrooms or units
  • 19 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

What is the cancellation policy at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on 22 Sept 2025 start from AU$134.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Dallas Downtown by IHG?

Yep, Crowne Plaza Dallas Downtown by IHG has a self car park with in/out privileges for USD 20.00 per night.

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Crowne Plaza Dallas Downtown by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Crowne Plaza Dallas Downtown by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Dallas Downtown by IHG.

Is Crowne Plaza Dallas Downtown by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Dallas Downtown by IHG is a hit with families.

Does Crowne Plaza Dallas Downtown by IHG serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Dallas Downtown by IHG?

No, Crowne Plaza Dallas Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Dallas Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Dallas Downtown by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Dallas Downtown by IHG?

No, only service animals are allowed.

Reviews

Crowne Plaza Dallas Downtown by IHG Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 370 out of 1113 reviews
Rating 8 - Good. 210 out of 1113 reviews
Rating 6 - Okay. 213 out of 1113 reviews
Rating 4 - Poor. 143 out of 1113 reviews
Rating 2 - Terrible. 177 out of 1113 reviews

Reviews

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 1 night in May 2025

2/10 Terrible

Chelsi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off, elevator had someone stuck in it when I arrived. Fire department had to come and free them. The ac was out in the lobby. The parking area was extremely dirty as were all the floors in the lobby where they meet the walls. Also, Hotels.com does not disclose that parking is AN EXTRA $20 A NIGHT. I also watched while several other customers attempted scanning their cards to get to their floors and could not even get up to their floor in the elevator. Ended up not staying there. It was horrific. Also, I've submitted an insurance claim for this stay as it was so horrible. We'll see if it was worth the extra 10 bucks.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tonenesha

Stayed 1 night in Jun 2025

6/10 Okay

Kyle

Travelled with group
Disliked: Staff & service
Was told I could bring my parking ticket to the front desk to have it compensated because I payed for parking online but still ended up having to pay for parking. Also the staff was very unprofessional
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2025

4/10 Poor

Robert

Business traveller, Travelled with group
Disliked: Property conditions & facilities
It hits a price pt. Downtown is ugly. lots of drug users, but close to the Kennedy assignation area. UPToWN is super nice but comes with a bend over price
Stayed 2 nights in Jun 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
For the price, it was an OK stay. The room a/c smelled a bit musty. Would have been higher rated but on my way out the elevator quit between floors and was stuck for several minutes. There was no announcement, the alarm went off for awhile, I had to try to keep the other passengers calm, then it went to the very top floor and spit us out. I walked down from there and left. I got the impression it's not an unusual experience there.
Stayed 1 night in Jun 2025

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Jessica

Travelled with group
Liked: Staff & service
The check-in area did not have any air, and when we entered the room, the air was off, so the room was hot. The shower was not clean, and we did not have any hot water.
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Stayed 1 night in Jun 2025

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quietly relaxing or romantic play
Stayed 2 nights in May 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Jose Angel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
female reception staff was rude, arrogant, aloof not enough body wash in dispenser shower tub was grody, dirty looking n slippery
Stayed 1 night in Jun 2025

8/10 Good

James E.

Stayed 3 nights in Mar 2025

8/10 Good

Sheryl J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay and the location was perfect for us
Stayed 2 nights in Jun 2025

6/10 Okay

Hunter

Business traveller
It was okay room was a little dirty hair in sink and tub service was ok went to check in and there was a line and one person working the desk with everyone else in a room behind desk laughing not helping took 45 mins to check in. Over all it was ok
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with group
From check in to check out everything was flawless. No issues. No problems. Would, and will stay again. If I had a negative it would be the “street people” outside. Night time in that area seemed kind of sketchy. It that is not something the hotel can help. All in all a very good stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location. Very reasonable price.
Stayed 1 night in Jun 2025

6/10 Okay

Bruce

Business traveller, Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jun 2025

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was satisfied. Comfort and Clean
Stayed 2 nights in Jun 2025

6/10 Okay

April

There are two people that I would like to highlight during my stay. The first one is David who worked at the front desk. He went above and beyond his call of duty to make sure my stay was accommodated and comfortable. He had an excellent personality at all times! The next person I’d like to highlight is the young man who worked in the dining area. I can’t remember his name, but he was a host and he took excellent care of me and everyone else that ate breakfast each morning. Dynamic service! The only thing that I would complain about is the bad smell throughout the hotel. You can tell it’s a little outdated, but the rooms are clean and the bed was comfy. The breakfast here is excellent! I would stay here again because it’s very convenient for all of your downtown shopping and entertainment.
Stayed 3 nights in Jun 2025

10/10 Excellent

Martin

Stayed 3 nights in Jun 2025

10/10 Excellent

Amber, Durant

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel room
Stayed 1 night in Jun 2025

2/10 Terrible

Alicia

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property was horrible it’s smells had flea everywhere I would not recommend the Ac in the room was super loud the hall way floor was soak and wet and smelll also. We tried to enjoy the pool area which is the best part of the hotel the pool hours post was until midnight at 10 we were instructed to leave the pool it closes at 10p not midnight which is posted everywhere
Stayed 4 nights in Jun 2025

6/10 Okay

ARNOLD

Business traveller
Liked: Cleanliness, room comfort
The body wash ran out on my second night of staying. The complementary coffee station had no creamer or sugar for my entire stay.
Stayed 3 nights in Jun 2025