You can enjoy flat-screen TVs with cable channels, and all 6 individually decorated rooms feature free WiFi, DVD players, and hair dryers. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include free toiletries and pillowtop beds. Housekeeping is available on request.
A pampering day can include hot stone massages and Swedish massages along with facials, body treatments, and mani/pedis. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a snack bar/deli. There's also the convenience of limited parking.
Sights within a 20-minute drive of this 4-star Penguin guest house include Dial Range Forest Reserve and Hellyers Road Distillery.
25 Oct. 2020 by Phil
We just started a new trainee cleaner the day the guest checked in, but this is no excuse as she was being supervised by a senior cleaner who obviously did not check the quality of her work. We are sorry for this situation and I have given strict instructions that trainees be carefully supervised.
25 Oct. 2020 by Phil
19 Oct. 2020 by Phil
We appreciate the guest's vote of confidence who stayed in our second best suite, the 4.5 Star Beachfront Spa Suite with glorious water views. It is very old world in style, being once the bank office with tin pressed ceiling, and comes with the vault and a huge bathroom that was formerly the bank manager's office. It is chalk and cheese with the modern 5 Star Penthouse.
8 Oct. 2020 by Phil
We thank the reviewer for the generous rating, but we continually strive for more knowing that there is always more to do in terms of facilities and service in a heritage listed property where the hotel is housed.
8 Oct. 2020 by Phil
Thank you. The contactless check-in procedure has been instituted as part of our COVID-19 Safety Plan. Those that are unfamiliar with Penguin will discover that it is a pretty seaside boutique village.
13 Aug. 2020 by Phil
We consider positioning all the white goods and TV in one corner makes the rest of the room quite spacious. Yes, the bathroom is over 14 years old and we expect to refresh it (and the Waterfront Suite)before the upcoming high season.
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at The Madsen. Limited free parking is available on a first-come, first-served basis. This 4-star Penguin guesthouse is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces) , Free parking nearby
The Madsen offers 6 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Penguin guesthouse provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
The guesthouse hosts a free manager's reception daily.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 9:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 9:00 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.