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Hyatt Regency DFW International Airport - Adjacent to Terminal C

4.0 star property
Pet-friendly hotel connected to the airport in Dallas with 3 restaurants

Photo gallery for Hyatt Regency DFW International Airport - Adjacent to Terminal C

Junior Suite, 1 King Bed
Meeting facility
Meeting facility
Exterior
3 restaurants, breakfast served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Room service
The current price is AU$379
includes taxes & fees
20 Dec - 21 Dec

Explore the area

View map
2334 North International Parkway, Dallas, TX, 75261
  • Place, Drive Nation Sports
    ‪5 min drive‬
  • Place, Bear Creek Golf Club
    ‪5 min drive‬
  • Place, Grapevine Mills Mall
    ‪5 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪2 min walk‬

Room options

Executive Suite

  • Sleeps 4

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

9.2 out of 10
Wonderful
(62 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (SHOWER)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (SHOWER)

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible (SHOWER)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, Accessible (SHOWER)

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Runway View)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed (Runway View)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Airport View)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (Airport View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

Living area

VIP Suite

  • Sleeps 4

View all photos for King Room with Airport View

Designer toiletries, hair dryer, towels, soap

King Room with Airport View

  • Sleeps 3

View all photos for Two Queen Room with Airport View

Premium bedding, pillow-top beds, desk, laptop workspace

Two Queen Room with Airport View

  • Sleeps 4

King Room High Floor

  • Sleeps 2

View all photos for Two Queen Room High Floor

Premium bedding, pillow-top beds, desk, laptop workspace

Two Queen Room High Floor

  • Sleeps 4

Allergy Friendly King Room

  • Sleeps 2

View all photos for Allergy Friendly Two Queen Room

Premium bedding, pillow-top beds, desk, laptop workspace

Allergy Friendly Two Queen Room

  • Sleeps 4

View all photos for King Room with ADA Shower

Premium bedding, pillow-top beds, desk, laptop workspace

King Room with ADA Shower

  • Sleeps 2

View all photos for Two Queen Room with ADA Shower

Premium bedding, pillow-top beds, desk, laptop workspace

Two Queen Room with ADA Shower

  • Sleeps 4

View all photos for Two Queen Room with ADA Tub

Premium bedding, pillow-top beds, desk, laptop workspace

Two Queen Room with ADA Tub

  • Sleeps 4

View all photos for Two Queen Room

Premium bedding, pillow-top beds, desk, laptop workspace

Two Queen Room

  • Sleeps 4

Junior Suite

  • Sleeps 2

King Room

  • Sleeps 2

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About the area

Dallas

At Hyatt Regency DFW International Airport - Adjacent to Terminal C, you'll be connected to the airport and 10.4 km (6.5 mi) from Gaylord Texan Convention Center. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, Jacob's Spring Grille, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 22000 square feet (2044 square metres) of event facilities include 74 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of a free airport shuttle. .Within a 15-minute drive of this 4-property class Dallas hotel, attractions include Grapevine Mills Mall and Irving Convention Center.

What's nearby

  • Drive Nation Sports - 5 min drive - 7.1 km
  • Bear Creek Golf Club - 5 min drive - 5.9 km
  • Grapevine Mills Mall - 5 min drive - 8.2 km
  • Founder's Plaza Observation Area - 5 min drive - 6.3 km
  • Grapevine Convention Center - 6 min drive - 7.8 km

Getting around

  • A22-A39 Gates Station - 2 min drive
  • Centreport Station - 12 min drive
  • Dallas-Fort Worth International Airport (DFW) - 6 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪TGI Friday's - ‬5 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Pappasito's Cantina - ‬6 min walk

About this property

Hyatt Regency DFW International Airport - Adjacent to Terminal C

Pet-friendly hotel connected to the airport in Dallas with 3 restaurants
Hyatt Regency DFW International Airport - Adjacent to Terminal C offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, 74 meeting rooms, and limo/town car service are available. Event space at this hotel measures 22000 square feet (2044 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hyatt Regency DFW International Airport - Adjacent to Terminal C. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 4-star Dallas hotel is smoke free.

  • 811 guestrooms or units
  • 14 levels
  • 3 dining venues
  • Conference rooms
  • 22000 sq ft of conference space
  • 2044 sq. m of conference space
  • Built in 1980
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hyatt Regency DFW International Airport - Adjacent to Terminal C offers 811 accommodations with coffee/tea makers and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

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The price is AU$458
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22 Dec - 23 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 9 to 27 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ACES
  • Jacob's Spring Grille
  • Jett's Coffee Bar
  • Mister G's

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf caddies
  • Golf carts
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 22,000 square feet of conference space
  • 24-hour business centre
  • 74 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 28.25 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9.00 to 27 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 28.25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DFW Hyatt
DFW Hyatt Regency
DFW Regency
Hyatt DFW
Hyatt DFW Regency
Hyatt Regency DFW
Hyatt Regency Hotel DFW
Regency DFW
Regency Hyatt DFW
Hyatt Dallas
Hyatt Regency Dallas
Hyatt Regency Dfw Hotel Dallas
Hyatt Regency DFW Hotel

Frequently asked questions

What is the cancellation policy at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

Hyatt Regency DFW International Airport - Adjacent to Terminal C offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

As of 8 Dec 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency DFW International Airport - Adjacent to Terminal C on 20 Dec 2025 start from AU$379.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

Yep, Hyatt Regency DFW International Airport - Adjacent to Terminal C has a free self car park.

Does Hyatt Regency DFW International Airport - Adjacent to Terminal C have a pool?

Hyatt Regency DFW International Airport - Adjacent to Terminal C has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What makes Hyatt Regency DFW International Airport - Adjacent to Terminal C a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency DFW International Airport - Adjacent to Terminal C.

Is Hyatt Regency DFW International Airport - Adjacent to Terminal C family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency DFW International Airport - Adjacent to Terminal C is a hit with families.

Does Hyatt Regency DFW International Airport - Adjacent to Terminal C serve breakfast?

Yep, buffet brekkie is offered daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Hyatt Regency DFW International Airport - Adjacent to Terminal C?

There is a golf course next to Hyatt Regency DFW International Airport - Adjacent to Terminal C.

Hyatt Regency DFW International Airport - Adjacent to Terminal C Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1268 out of 2011 reviews
Rating 8 - Good. 383 out of 2011 reviews
Rating 6 - Okay. 172 out of 2011 reviews
Rating 4 - Poor. 78 out of 2011 reviews
Rating 2 - Terrible. 110 out of 2011 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edmour, Perkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttle service and a great dining experience.
Stayed 1 night in Sep 2025

6/10 Okay

Zen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Good hotel close to airport

Handy for airport, good shuttle service, comfortable room, great staff
Stayed 1 night in Sep 2025

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. But there is something that can be improved. I stayed there because of a delay and i had missed my layover. Missing the layover, i did not have my luggage so i made do. Luckily i always pack my toothbrush. What would’ve made my stay amazing would be if they had robes in the room. Robes and slippers. Just some comfort after the discomfort of delayed flights and not having bags.
Stayed 1 night in Sep 2025

10/10 Excellent

Wansiri, Whitehall

Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable beds. Let me check in super early as I had slept on the airport the night before. Great food at the restaurant. Would definitely recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine
Stayed 1 night in Aug 2025

6/10 Okay

Stefanie

Liked: Cleanliness
Proximity to airport. Price gauging for last minute flight problems
Stayed 1 night in Aug 2025

8/10 Good

Janetlin

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Sue A

Stayed 1 night in Aug 2025

10/10 Excellent

Molly, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff were incredible the gal at the front desk. We wanna check in and then we saw her again on checkout. She was very helpful and very empathetic to our situation. American Airlines canceled our flight while we were in route because of weather rerouted us rewrite us back wouldn’t give us our luggage didn’t rebook us so we were stuck for three days and at least the Hyatt Regency people were very generous, and even comped us some meals which was nicer than American, who didn’t do anything at all
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Amenities
Easy to get to/from terminal.
Stayed 1 night in Aug 2025

10/10 Excellent

JOE

Stayed 1 night in Aug 2025

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent receptionist, checkin was smooth and despite the tremendous pressure on staff they handled all requests very well.
Stayed 1 night in Aug 2025

6/10 Okay

Pauline

Liked: Cleanliness, amenities
The woman at the registration desk was kind and welcoming. I was just coming from the airport where I had one of the most stressful days ever, and she was genuinely empathetic. Other staff not so much. I got a room that had a connecting door to the next room and their tv was keeping me awake when I desperately needed sleep. When I explained this to staff I was admittedly a bit pissed, and she did send up a security person to knock on the door, but after I realized that the sound was coming through the cracks around the connecting door and that the noise was still keeping me awake, I called again and she said “so what am I supised to do?” And I said “maybe you should tell people when you are putting them in a connecting room that there could be noise issues.” Downstairs in the lobby they have words like “empathy” describing how they treat guests. I had just experienced a horrible day at the airport with multiple delays and cancellations and a lot of expense, and now I was paying a lot of money to stay in a fairly high-end hotel, and I was doing my best not to sound angry but I was exhausted and honestly needed to get some sleep before an early flight. I don’t think there was even an attempt on her part to understand her guest’s needs let alone do something to make it right, even if making it right only meant being sympathetic and understanding. My room had an odor of mildew mixed with stale air, and now all the clothes in my luggage smell of it and need washing.
Stayed 1 night in Aug 2025

10/10 Excellent

torrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Hayden

Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Pegah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jenna

Stayed 1 night in Aug 2025

10/10 Excellent

Becky

Stayed 1 night in Aug 2025

10/10 Excellent

Nathan, Tyler

Stayed 1 night in Aug 2025

6/10 Okay

Grant, Palm Springs

Stayed 1 night in Aug 2025

2/10 Terrible

John Joseph, Carmel

Stayed 1 night in Aug 2025

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025