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"Property was not in the best spot for shopping, touring or eating. Breakfast area was not well kept. Shower didn't work. Housekeeping OK but always ha ... " More

By a verified traveller on Mon 06 May 2019

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Hotel Description

Imperial Hotel puts you in the heart of Copenhagen, within just a 10-minute stroll of popular attractions like Tivoli Gardens and City Hall Square. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

Flat-screen TVs with cable channels are featured in all 304 soundproofed rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. You'll find nice touches like free toiletries and down comforters to enhance your stay. Room service, hair dryers, and phones are also available.

The restaurant, Ristorante L'Appetito, serves Italian cuisine and is open for lunch and dinner. Other amenities include free WiFi in public areas, a fitness center, and a 24-hour business center. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4-star Copenhagen City Centre hotel, attractions include Stroeget and University of Copenhagen.

Standard double room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$139* Per night/room 3 Jan. - 4 Jan.

Executive double room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Triple room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior single room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Standard single room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Imperial Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Imperial Hotel

Family (2)
3 out of 5
Property was not in the best spot for shopping, touring or eating. Breakfast area was not well kept. Shower didn't work. Housekeeping OK but always had to ask for refills instead of it being done automatically.

Posted by on 6 May 2019

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Comment from Hotel Management

6 May 2019 by JAB

Dear Anonymous First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very sorry to hear that you were not satisfied with your stay with us. We take the critic from our guests very serious and your review has been forwarded to the management. Hope you will consider Imperial Hotel or another of our sister hotels in the Arp-Hansen Hotel Group next time you come to Copenhagen. Best regards, Jack Andy – Reservations Coordinator

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Imperial Hotel. For a fee, parking is available. This 4-star Copenhagen hotel is smoke free.

  • 1 building
  • 304 guestrooms or units
  • 6 levels
  • Built in 1958
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kastrup Airport (CPH) (10.6 km / 6.6 mi)
  • Train station: Copenhagen (ZGH-Copenhagen Central Train Station) (0.4 km / 0.3 mi)
  • Metro station: Copenhagen Vesterport Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Imperial Hotel offers 304 accommodations with safes and coffee/tea makers. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Ristorante L'Appetito - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DKK 350.0 per night.
  • Cribs (infant beds) are available for DKK 150.0 per night.

Pet Policy

  • Pets: DKK 200 per pet, per night
  • Maximum 1 per room
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: DKK 500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: DKK 185 for adults and DKK 185 for children (approximately)
  • Self parking fee: DKK 220 per day
  • Pet fee: DKK 200 per pet, per night
  • Service animals are exempt from fees
  • Futon bed fee: DKK 350 per night
  • Crib (infant bed) fee: DKK 150.0 per night
  • Rollaway bed fee: DKK 350.0 per night
  • Credit card charges are subject to a surcharge of 0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imperial Copenhagen
  • Imperial Hotel Copenhagen
  • Imperial Hotel Hotel
  • Imperial Hotel Copenhagen
  • Imperial Hotel Hotel Copenhagen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.