The room was not very clean.. there was a rag (or sock, or underwear.. we don’t know, we didn’t touch it) on the rolling (office) chair in the room. The beds were uncomfortable. The walls were dirty. To top it all off, the heat in the room went out at 2am..was awoken by the heater making weird noises, just turned it off so it would stop, didn’t want to wake my daughter and/or change rooms at 2am. Told the front desk about it at 7am as we were getting ready to leave.. nothing.. no credit/refund for any part of it, not even an apology, just noted it down and said “Ok, you’re all set to go (checked out). The lobby and everything looked clean.. really only there to get some sleep.. which didn’t really happen. Disappointing stay.