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Eaglewood Resort and Spa

4.0 star property
Suburban resort with 2 restaurants and full-service spa

Photo gallery for Eaglewood Resort and Spa

Front of property - evening/night
Lobby
1 bedroom, premium bedding, pillow-top beds, in-room safe
Outdoor banquet area
Golf

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Room service
  • Bar
The current price is AU$248
includes taxes & fees
22 June - 23 June

Explore the area

Map
1401 Nordic Rd, Itasca, IL, 60143
  • Alexian Brothers Medical Center
    ‪7 min drive‬
  • Woodfield Mall
    ‪11 min drive‬
  • Schaumburg Convention Center
    ‪12 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Multiple Beds, Golf View

Flat-screen TV

Studio Suite, Multiple Beds, Golf View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • Golf view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 27 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Flat-screen TV

Studio Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Golf View

Flat-screen TV

Studio Suite, 1 King Bed, Golf View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 25 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 25 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 27 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 25 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Itasca

At Eaglewood Resort and Spa you'll be 4.4 km (2.7 mi) from Bloomingdale Park District Museum and 4.7 km (2.9 mi) from The Oasis Water Park. Highlights at this resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at The Spa at Eaglewood can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The buffet restaurant, Burnham, serves American cuisine and is open for breakfast, lunch and dinner. Ogden is the resort's own lobby lounge, serving drinks along with light fare. Enjoy the golf course, indoor swimming pool, 24-hour gym and Hot tub. 36996 square feet (3437 square metres) of event facilities include 39 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Itasca resort include Alexian Brothers Medical Center and Pirates Cove Childrens Theme Park.
View more Resorts in ChicagoOpens in a new window

What's nearby

  • The Oasis Water Park - 4 min drive - 3.2 km
  • 390 Golf Experience - 7 min drive - 7.8 km
  • Alexian Brothers Medical Center - 7 min drive - 8.4 km
  • Woodfield Mall - 11 min drive - 14.0 km
  • Schaumburg Convention Center - 12 min drive - 16.5 km

Getting around

  • Roselle Medinah Station - 4 min drive
  • Chicago O'Hare International Airport (ORD) - 25 min drive

Restaurants

  • ‪Casey's - ‬19 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Culver's - ‬3 min drive
  • ‪Dave & Buster's - ‬16 min walk
  • ‪Panera Bread - ‬3 min drive

About this property

Eaglewood Resort and Spa

Suburban resort with 2 restaurants and full-service spa
Eaglewood Resort and Spa offers its guests a full-service spa, a golf course, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 39 meeting rooms. Event space at this resort measures 36996 square feet (3437 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Eaglewood Resort and Spa. Free self parking is available.

This 4-star Itasca resort is smoke free.

  • 295 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 36996 sq ft of conference space
  • 3437 sq. m of conference space
  • Built in 2000
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Eaglewood Resort and Spa offers 295 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Itasca resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa at Eaglewood has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, English, French, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Secured, uncovered valet parking on site (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 19.95 for adults and USD 12.95 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Burnham
  • Kegler
  • Ogden
  • Prairie River
  • The Market

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Billiards/pool table
  • Bowling alley
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Hot tub
  • Indoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna

Family friendly

  • Bowling alley
  • Fenced pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 36,996 square feet of conference space
  • 39 meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (81 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 12.95 for children
  • Valet parking fee: USD 5 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 30.00 (subject to availability)
  • Refrigerator fee: USD 10 per stay
  • In-room microwave fee: USD 10 per stay
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Eaglewood Itasca
Eaglewood Resort
Eaglewood Resort Itasca
Eaglewood Hotel Itasca
Eaglewood Resort & Spa Chicago Hotel Itasca
Eaglewood Resort And Spa Itasca Il
Eaglewood Resort And Spa Chicago
Eaglewood Hotel Chicago
Eaglewood
Eaglewood Resort Spa
Eaglewood Resort Spa
Eaglewood And Spa Itasca
Eaglewood Resort and Spa Resort
Eaglewood Resort and Spa Itasca
Eaglewood Resort and Spa Resort Itasca

Frequently asked questions

What is the cancellation policy at Eaglewood Resort and Spa?

Eaglewood Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eaglewood Resort and Spa?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Eaglewood Resort and Spa on 22 June 2025 start from AU$217.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Eaglewood Resort and Spa?

Yep, Eaglewood Resort and Spa has a free self car park and free RV/bus/truck parking. Additionally there is secured uncovered valet parking with in/out privileges for USD 5 per day.

Is there a spa on site at Eaglewood Resort and Spa?

Yep, The Spa at Eaglewood is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Eaglewood Resort and Spa have a pool?

Eaglewood Resort and Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 7:00 PM.

What luxury perks are available at Eaglewood Resort and Spa?

Eaglewood Resort and Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Eaglewood Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Eaglewood Resort and Spa.

Is Eaglewood Resort and Spa family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Eaglewood Resort and Spa is a hit with families.

Does Eaglewood Resort and Spa serve breakfast?

You bet, buffet brekkie is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Eaglewood Resort and Spa?

No, Eaglewood Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Eaglewood Resort and Spa?

Yep, you can grab a meal at Eaglewood Resort and Spa's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Eaglewood Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Eaglewood Resort and Spa?

Yep, Eaglewood Resort and Spa has an 18-hole golf course. Golf lessons, golf carts, golf clubs and a clubhouse are also available.

Eaglewood Resort and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1006 reviews
Rating 8 - Good. 204 out of 1006 reviews
Rating 6 - Okay. 115 out of 1006 reviews
Rating 4 - Poor. 48 out of 1006 reviews
Rating 2 - Terrible. 39 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Charlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kurstin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay I will return
Stayed 1 night in Mar 2025

10/10 Excellent

Glenn

Stayed 1 night in Feb 2025

2/10 Terrible

Karen

Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kim and Phil

Stayed 2 nights in Mar 2025

10/10 Excellent

Kenisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a minor hiccup when I arrived but Rashad & Domani were able to get everything squared away. I love staying here for the convenience and it’s quiet. I’ll definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2025

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, amenities
One of my favorite places to get away from everyone!
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and in a great location to park and then take the train to downtown Chicago. Itasca also offers a variety of dining options within a 1 minute driving radius.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tania

Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
Amazing thanks again
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Frank

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and I enjoyed the experience as well as the people who were there to help me
Stayed 2 nights in Feb 2025

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism and the quiet time.
Stayed 1 night in Feb 2025

8/10 Good

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

fernando, woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is a great property. The only downside is the indoor pool, located away from the building, not so good on snowy days. But the staff and the rooms are great
Stayed 1 night in Jan 2025

8/10 Good

charles

The room was cold the whole time we were there turn the heat up to 90 not enough blankets just sheets but it was clean and enough towels
Stayed 2 nights in Feb 2025

4/10 Poor

Leneshia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
My room was half way cleaned. There was also an infestation of baby ants in my bathroom when I told staff about the infestation they said that they would have it rectified with maintenance but nothing was done.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Azizeh, Hoffman Estates

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in around 9pm. Just in time to pay a resort fee for the day despite nothing being open. My status gave me an upgraded room and some credit at the place. I got neither. They gave my room to someone else and said I’d need to move the next day to get the one I booked. So I was sent on the longest walk I’ve ever taken through uphill corridors that would be a serious problem for anyone who cared about ADA laws. Oh that’s me. Permanent handicap placard since 30. Which I didn’t need since there was none. 15 minutes to get to my room that was in an outdated tower featuring.. nothing. The space where an ice machine would go? Who needs it? Just scrape it off the pavement when you walk by the shortcut to pool… if the unlit stairs don’t have it. Again, not an option. But hey, you can take a 20 minute walk to the lot and then walk the 3 blocks to the building with the pool and spa. Finally. A chance to wear my bathing suit and my parka and snow boots to cross the ice rink of a parking lot. Seriously the only place that truly needs to give people robes to wear definitely didn’t. I never even set foot in the place since it was too cold and the streets were solid ice. Absolutely not worth the danger. So, I paid $200 a night for a spa weekend at a place that isn’t anything close to a resort. Those tend to have services and amenities that people can use. A golf course isnt a resort. Or maybe it is. I have no idea. Never saw that either, my room faced parking.