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Sheraton Charlotte Hotel

Property class: 4

Photo gallery for Sheraton Charlotte Hotel

Rooftop bar
Daily buffet breakfast (USD 25 per person)
1 bedroom, down duvets, in-room safe, desk
Point of interest
Indoor pool, seasonal outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$223
includes taxes & fees
10 May - 11 May

Explore the area

View map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, down duvets, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(131 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(108 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Home2 Suites by Hilton Charlotte Uptown, NC

Uptown Charlotte
  • Pool
  • Breakfast included
  • Pet-friendly
  • Air-conditioning
4.6 out of 5, Wonderful, 1,008 reviews
The price is AU$222
includes taxes & fees
10 May - 11 May
Home2 Suites by Hilton Charlotte Uptown, NC

About the area

Charlotte

Sheraton Charlotte Hotel puts you in the heart of Charlotte, connected to the convention centre and within a 20-minute stroll of Charlotte Convention Center and Spectrum Center. Highlights at this hotel include 3 bars/lounges, a restaurant and an indoor swimming pool. .The restaurant, Social Bar & Kitchen, serves American cuisine and is open for breakfast, lunch and dinner. Craft City Sports Pub is the hotel's own pub, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. 66737 square feet (6200 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. Each morning buffet breakfast is served between 6:00 AM and 11:30 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Uptown Charlotte hotel, you'll be 1.6 km (1 mi) from Bank of America Stadium and 3.7 km (2.3 mi) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.9 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Queen City Quarter - 11 min walk - 1.0 km
  • Spectrum Center - 12 min walk - 1.0 km
  • Bank of America Stadium - 20 min walk - 1.7 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas International Airport (CLT) - 11 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪The Public House - ‬10 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk

About this property

Sheraton Charlotte Hotel

Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. A complete renovation of Sheraton Charlotte Hotel was completed in June 2025.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 3 bars or lounges
  • 66737 sq ft of conference space
  • 6200 sq. m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Homewood Suites By Hilton Charlotte Uptown First Ward
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  • Breakfast included
  • Pet-friendly
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,629 reviews
The price is AU$223
includes taxes & fees
3 May - 4 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen
  • Tannin & Toast

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open on 15 May and close on 30 September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Sheraton Charlotte Hotel?

Sheraton Charlotte Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on 10 May 2026 start from AU$223, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Charlotte Hotel?

Yep, Sheraton Charlotte Hotel has a self car park with in/out privileges for USD 25 per night. A self car park is also available, for a fee.

Does Sheraton Charlotte Hotel have a pool?

Sheraton Charlotte Hotel has a seasonal outdoor pool and an indoor pool. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May 15 to September 30).

Is Sheraton Charlotte Hotel family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Charlotte Hotel is a hit with families.

Does Sheraton Charlotte Hotel serve breakfast?

Yep, our guests can't get enough of the buffet breakfast here! Available daily between 6:00 AM and 11:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Sheraton Charlotte Hotel?

No, Sheraton Charlotte Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Charlotte Hotel?

Yep, you can grab a meal at Sheraton Charlotte Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Sheraton Charlotte Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 954 out of 1532 reviews
Rating 8 - Good. 245 out of 1532 reviews
Rating 6 - Okay. 152 out of 1532 reviews
Rating 4 - Poor. 91 out of 1532 reviews
Rating 2 - Terrible. 90 out of 1532 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable. A bit outdated.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lucine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
After the horrendous ordeal of dealing with American Airlines flight cancelled, sleeping in the pit of hell (Miami Airport), the stay at this hotel was a welcomed reprieve!! The staff was amazing. Stephanie was exceptional!! She welcomed us listened, provided us guidance and fair to say peace. We are so appreciative of our experience at the Sheraton and would recommend staying here.
Stayed 1 night in Jan 2026

10/10 Excellent

Bill

Stayed 1 night in Jan 2026

10/10 Excellent

Gabby

Stayed 1 night in Jan 2026

10/10 Excellent

greg

Stayed 1 night in Jan 2026

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Stayed 3 nights in Jan 2026

8/10 Good

Gabrielle

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristos

Stayed 2 nights in Jan 2026

10/10 Excellent

Alison, Annandale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect - clean and everything worked. Everyone I spoke with was pleasant and helpful. Very happy to be able to check in early as my flight got in very early. I would definitely stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Thalita

Liked: Cleanliness, amenities, property conditions & facilities
Tudo muito bem limpo e organizado.
Stayed 1 night in Jan 2026

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Tyrese

Stayed 1 night in Dec 2025

10/10 Excellent

Timisha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

8/10 Good

Quintilla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant, establishment was clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Deniqua

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan Kirk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. A tad bit out of downtown but that's not a bad thing. Clean room and staff was attentive to everything.
Stayed 2 nights in Jan 2026

10/10 Excellent

Taquaisha

Stayed 2 nights in Jan 2026

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was fantastic
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Great customer service, love the roof top with drinks and good food. Room was clean and spacious. Breakfast buffet including was very nice. Staff were very sweet. The gated parking lot was nice. I would recommend this hotel near Spectrum Center. I would stay again.
Roof top very nice and beautiful scenery
Stayed 1 night in Dec 2025

4/10 Poor

Dimitri, Austin

Liked: Cleanliness
Disliked: Property conditions & facilities
Scalding hot water in the shower only, air conditioning making startlingly loud clanging sounds every 20 minutes or so.
Stayed 1 night in Jan 2026

10/10 Excellent

ceseley

Stayed 3 nights in Jan 2026

6/10 Okay

Kayla

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed, especially given how this hotel is marketed as “renovated” and upgraded. My room was not clean, and the condition was absolutely unacceptable. The bathroom sink had a yellowish residue around it that honestly looked like mucus, which was disgusting. I contacted the front desk, and they did send housekeeping along with the housekeeping manager. She explained that the residue was supposedly glue left behind from renovations, but regardless of the explanation, it should never have been left visible. It looked filthy and unhygienic. The bathtub was also dingy, with what appeared to be more glue residue around the edges. The bathroom door, which has frosted glass, was covered in paint and glue stains as well. The wallpaper in the room was peeling, and the carpet was lifting in places. There were also tiles missing in the elevator, which added to the overall rundown feel of the property. While the hotel itself did not meet cleanliness or renovation standards, I do want to note that the staff was extremely friendly and professional. The housekeeping staff and the housekeeping manager were especially kind and made a genuine effort to reclean the bathroom the best they could. Unfortunately, this hotel is being promoted as newly renovated or “new-ish,” which is very misleading. Overall, the property felt unfinished and poorly maintained, and I would not stay here again or recommend it to others expecting a clean, truly renovated hotel.
Stayed 1 night in Jan 2026

2/10 Terrible

Tenacious

Stayed 1 night in Dec 2025