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Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property video
Lobby
Lobby sitting area
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$754
includes taxes & fees
22 Mar - 23 Mar

Explore the area

View map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(25 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(29 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite Premium

  • Garden view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Ocean Front Governor Suite

  • Ocean view
  • 146 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Presidential Suite

  • Ocean view
  • 268 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Double

9.0 out of 10
Wonderful
(20 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Tropical View King

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Bridal Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Deluxe with Plunge Pool King Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club with Plunge Pool King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Riviera Cancun Resort & Spa - All Inclusive. Within a short 5-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Dreams Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 2 beach bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
  • Ojo de Agua Beach - 3 min drive - 2.5 km
  • Puerto Morelos Town Square - 4 min drive - 2.9 km
  • Moon Palace Golf Club - 14 min drive - 19.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Bistro El Beso - ‬19 min walk
  • ‪Blue Moon - ‬3 min drive
  • ‪Swim Up Bar - ‬3 min drive
  • ‪Bluewater Grill - ‬16 min walk
  • ‪Route 66 - ‬3 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • Conference rooms
  • 8342 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 22 Mar 2026 start from AU$754, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive is a short 4-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Riviera Cancun Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Dreams Riviera Cancun Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Riviera Cancun Resort & Spa - All Inclusive.

Is Dreams Riviera Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Dreams Riviera Cancun Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, Dreams Riviera Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 842 out of 1465 reviews
Rating 8 - Good. 317 out of 1465 reviews
Rating 6 - Okay. 176 out of 1465 reviews
Rating 4 - Poor. 60 out of 1465 reviews
Rating 2 - Terrible. 70 out of 1465 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Philip Olusola

Great view
Stayed 5 nights in Nov 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort,
Stayed 2 nights in Dec 2025

10/10 Excellent

KENNETH, SPANAWA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great from the room to the staff. We enjoyed ourselves so much.
Stayed 7 nights in Nov 2025

8/10 Good

Celina

Travelled with family
Liked: Cleanliness, amenities
Beautiful resort and staff was amazing. Our favorite was the fried fish! We had it daily. But then we saw Dreams Natura and that resort beats this one!
Stayed 3 nights in Sep 2025

4/10 Poor

Mikita, BROOKLYN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food is terrible. All 3 of us had food poisoning. Baby and 1 adult had diarrhea, 2nd adult had very bad food poisoning. No food choices - most food is overcooked, over salted and greasy, raw products are not fresh. Italian and Asian restaurants were good. Buffet is terrible.
Stayed 8 nights in Nov 2025

10/10 Excellent

Nitesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is incredible with so many amazing amenities, but what truly sets it apart is the staff. Their dedication and warmth make the entire resort shine. You can see their effort in every little detail. The kids’ area staff is especially outstanding. We had a very positive experience, and it made our first trip to Mexico truly memorable.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stefan

Liked: Cleanliness, amenities, property conditions & facilities
★★★★★ Simply outstanding at Dreams Riviera Cancún Resort & Spa! Everything about our stay at Dreams Riviera Cancún Resort & Spa (All-Inclusive) was perfect. The resort is stunning, and the rooms are modern, bright, and immaculately clean. Our suite with a private jacuzzi and infinity pool was breathtaking. The staff truly makes this place special. Huge thanks to Izzy from the entertainment team, Bryan (Bellman), Sergio (Luggage Assistance) who was incredibly quick, warm, and gave great excursion tips, Elena (Housekeeping), and Jessica (Reservations). A very special thank you to Edwin, Manager on Duty, who turned my birthday trip into an unforgettable experience after learning it was a birthday surprise from my husband. The room decorations, champagne, and cake were such a beautiful and touching gesture. I felt incredibly valued. The food was excellent, the shows were fantastic, and the beach was beautiful with plenty of loungers and clean towels. We were truly sad to leave. This hotel sets the standard for hospitality — we will definitely return.
Stayed 7 nights in Nov 2025

10/10 Excellent

Mildred Marie

Liked: Cleanliness
Stayed 6 nights in Nov 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was the perfect place ot have a small wedding with friends and family like we did and the staff was amazing.
Stayed 3 nights in Nov 2025

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Food and entertainment was 2 star. Staff was 5 star.
Stayed 5 nights in Nov 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
Stayed 5 nights in Nov 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, amenities
Our stay was fantastic. The room was perfectly clean, the staff provided exceptional service, and the amenities were impressive. Everything exceeded our expectations. We would definitely stay again!
Stayed 7 nights in Nov 2025

8/10 Good

Cheryle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Know that ocean view is NOT ocean FRONT. Big difference there...clean rooms EXELENT staff through out! Pools are fabulous!
Totally NOT hotels fault, but sadly,  not at all inviting
Beautiful lobby
Stayed 7 nights in Nov 2025

8/10 Good

Dariush

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Arletia in the preferred club services made our stay the best. Friendly helpful & attentive to any issues we had. Please ask for her when you stay & you wont regret it.
Stayed 5 nights in Nov 2025

10/10 Excellent

Rosa

Stayed 4 nights in Nov 2025

10/10 Excellent

Erhan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
⭐⭐⭐⭐ Great Service, Average Food at Dreams Riviera Cancun My partner and I recently stayed at Dreams Riviera Cancun Resort & Spa for four days to attend a wedding reception. Overall, the trip was wonderful, despite two days of rain. What We Loved (5/5 Stars) The absolute highlight of our stay was the incredible staff and service. The employees were genuinely nice and treated us with such respect, making us feel like family. Their personalized attention truly elevated the experience. A special shout-out goes to the concierge. We needed a last-minute babysitter for the wedding reception, and they immediately helped us find a reliable sitter. This support was a lifesaver! Furthermore, the entire resort was noticeably clean and well-maintained. The only major drawback was the dining. 3/5 Stars) Unfortunately, the food was consistently average. I can't offer many compliments on the meals, and the quality could definitely be improved to match the excellent standard set by the service and facilities. We did experience rain for two of the four days, but the staff's positive demeanor and the lovely resort atmosphere still allowed us to have a good time indoors. I would highly recommend Dreams Riviera Cancun Resort & Spa, particularly for the amazing staff and beautiful, clean environment. If you can overlook
Stayed 4 nights in Nov 2025

10/10 Excellent

Tabitha

Stayed 4 nights in Aug 2025

10/10 Excellent

Aneta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend there great vacation
Stayed 7 nights in Oct 2025

10/10 Excellent

Caroline

Stayed 4 nights in Oct 2025

6/10 Okay

Michelle D

Stayed 7 nights in Nov 2025

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because it’s not an adult only is constantly weddings going on outside by the pool and every room on the inside gets to hear it. Also, they have the cabana beds for upgraded users which block the chairs behind them to the pool access and beachfront
Stayed 7 nights in Oct 2025

10/10 Excellent

Kenneth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Dreams Riviera Cancun. Beautiful resort, clean, great food, the most helpful and polite staff!
Stayed 4 nights in Nov 2025

10/10 Excellent

EDDIE

Stayed 4 nights in Oct 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, property conditions & facilities
Everything was perfect and delightful at the resort clean bar organize food was amazing in all restaurants as always Mexican people working at the resort where so welcoming, helpful and super nice. I went with my family first time taking my son and daughter to Mexico and we had a blast!10 stars to the resort thank you so much
Stayed 4 nights in Oct 2025

6/10 Okay

Patricia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It seems as they did not have enough staff. The only person that had a welcoming personality was the waiter Pedro ! Amazing man. Some other staff had attitudes
Stayed 5 nights in Oct 2025