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Dreams Riviera Cancun Resort & Spa - All Inclusive

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Property video
Preferred Club Ocean Front Bridal Suite
Lobby
Exterior
Luxury
4.5 star property
8.6

Excellent

Beachfront elegance with stunning views

Paradise-like beachfront setting with stunning views and a beautifully kept property. Delight in the amazing infinity pool, outdoor hot tub suites, and a variety of delicious dining options.

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$480
includes taxes & fees
10 May - 11 May

Explore the area

View map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Premium Deluxe Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(27 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(29 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Family Suite Premium

  • Garden view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, Connecting Rooms (Preferred Club)

Free minibar, in-room safe, desk, laptop workspace

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite

  • Ocean view
  • 146 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite

  • Ocean view
  • 268 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Deluxe King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Double

9.0 out of 10
Wonderful
(21 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View King

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Tropical King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Riviera Cancun Resort & Spa - All Inclusive. Within a short 5-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Dreams Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 2 beach bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
  • Ojo de Agua Beach - 4 min drive - 2.9 km
  • Puerto Morelos Town Square - 5 min drive - 3.2 km
  • Moon Palace Golf Club - 16 min drive - 19.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Bistro El Beso - ‬19 min walk
  • ‪Swim Up Bar - ‬3 min drive
  • ‪Blue Moon - ‬3 min drive
  • ‪Bluewater Grill - ‬16 min walk
  • ‪Casa del Mar - ‬3 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • Conference rooms
  • 8342 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Dreams Sapphire Resort & Spa - All Inclusive
Puerto Morelos
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,001 reviews
The price is AU$440
includes taxes & fees
1 June - 2 June
Dreams Sapphire Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of 5 May 2026, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 10 May 2026 start from AU$480, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive is a short 4-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Riviera Cancun Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Dreams Riviera Cancun Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Riviera Cancun Resort & Spa - All Inclusive.

Is Dreams Riviera Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Dreams Riviera Cancun Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, Dreams Riviera Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 858 out of 1497 reviews
Rating 8 - Good. 331 out of 1497 reviews
Rating 6 - Okay. 178 out of 1497 reviews
Rating 4 - Poor. 63 out of 1497 reviews
Rating 2 - Terrible. 67 out of 1497 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing!
Stayed 5 nights in Jan 2026

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!
Stayed 4 nights in Jan 2026

10/10 Excellent

Bethany Rae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food never disappoints at Dreams. This is our 6th Dreams we’ve been to and they have really shifted to cater to families with small children. I wouldn’t select this resort if you aren’t traveling with children, as there are no areas that are adults only. We had the preferred club and stayed in a king room with a plunge pool. The preferred benefits here only get you access to the preferred club and a small section of beach chairs. You do need to get up early to reserve chairs, as they get completely taken up by 9am across the whole resort. The service was wonderful and the rooms were very clean every day with fully stocked mini fridge. We did come to golf, which appeared to have included greens fees online, but that was not the case. We enjoyed our stay, but next time we’ll be booking at their adults only brand, Secrets.
Stayed 7 nights in Jan 2026

2/10 Terrible

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Some of the staff was horrible. We crashed out on the excursion was hurt really bad and we just had an aweful experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and staff
Stayed 7 nights in Jan 2026

4/10 Poor

Brianna

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
I’ve stayed at multiple resorts in Cancun and this is by far my least favorite. I’d give this place a 2.5/5 stars. The resort itself was pretty and clean which i saw them cleaning everyday. Our room was nice and clean but like other resorts they would have your room cleaned early, but here they wouldn’t have it done sometimes until 9:00pm or I’d have to ask them. The biggest issues were food, service and beach. The food was most of the time very cold or inedible, the only place that was good was the Mexican restaurant but it would fill up extremely fast. Then their service lacked they seemed understaffed and sometimes very rude, the other resorts I’ve been to would go above and beyond and were extremely friendly. The beach was the biggest issue, I spend all my time at the beach swimming etc. Seaweed is understandable but the amount of trash this beach area it had was ridiculous, other resorts I’ve been too kept there beach areas extremely clean but this resort did not it had so much trash that you could collect a bag worth. An extra thing that I personally didn’t like was a huge tree by the restaurants that had a ton of bats, they would also fly around near the rooms sometimes. I personally don’t mind animals but they got pretty close too me and freaked me out. Overall it was pretty bad not horrible but for the money you pay you can personally find way better elsewhere. Only positive was it’s very family friendly.
Stayed 6 nights in Jan 2026

4/10 Poor

Edgar

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The amenities and the room service issues!
Stayed 5 nights in Jan 2026

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great resort!!!!
Stayed 4 nights in Sep 2025

2/10 Terrible

Badia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t meet average expectations! Just the basics weren’t even covered.
Stayed 7 nights in Dec 2025

8/10 Good

Dorian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was really nice and the room was great
Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
GOOD PLACE
Stayed 3 nights in Jan 2026

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, service and food everywhere was amazing. They were always on top of everything.
Stayed 4 nights in Jan 2026

10/10 Excellent

Aneglo

Liked: Cleanliness, amenities, property conditions & facilities
Resort was clean, fun and staff was great
Stayed 5 nights in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was in clean and comfortable. Food was great and everyone was very friendly and helpful. The beach was a great spot to relax and walk into the water.
Stayed 8 nights in Jan 2026

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities
Terrific staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for kids. Food was better than others we’ve stayed at. Clean facility, wonderful friendly staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Kathy

Stayed 7 nights in Jan 2026

6/10 Okay

jamie, aurora

Liked: Cleanliness, property conditions & facilities
The food was cold and bland and service was very slow.
Stayed 6 nights in Jan 2026

10/10 Excellent

Halyna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, attentive staff, nice facilities. I had a fabulous massage! Food was adequate, drinks as expected. Only complaint was price of sunscreen in resort store…starting at $29 US!!
Stayed 7 nights in Jan 2026

6/10 Okay

Marlene H

Liked: Amenities, property conditions & facilities
Inconsistent services, including bar and turn down services.guy at the pool barbeque liked to use his hands on the food, yuck
Stayed 10 nights in Jan 2026

6/10 Okay

Derek

Liked: Cleanliness
I cut my foot on broken glass by the pool!
Stayed 4 nights in Dec 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple of things in our room needed fixed
Stayed 7 nights in Jan 2026

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff, quick room service.
Stayed 3 nights in Jan 2026