Hakone Yumoto Station accommodation

The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience.

Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights.

Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning.