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Hakone Kowakien TEN-YU

4.5 star property
Luxury ryokan with sauna and spa services

Photo gallery for Hakone Kowakien TEN-YU

Reception
Property preview
In-room safe, blackout curtains, cots/infant beds, free WiFi
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Hot springs

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included
The current price is AU$953
26 Nov - 27 Nov

Explore the area

View map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Place, Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Place, Okada Museum of Art
    ‪4 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.6 out of 10
Excellent
(4 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

Highlights

Private hot tub
Air conditioning
Fridge
LCD TV
Blackout curtains
Hairdryer
Spring-water bath
Bidet
  • Sleeps 4
  • 2 Large Twin Beds

About the area

Hakone

A luxury stay in Hakone awaits you at Hakone Kowakien TEN-YU. You'll be within steps of Hakone Kowakien Yunessun and within a short 5-minute stroll of Okada Museum of Art. Highlights at this ryokan include in-room hot tubs, free WiFi and LCD TVs. .A day of pampering can include massages, facials and aromatherapy. The steakhouse, Geihinkan(Steak), is open for dinner. For a drink, you can stop by the ryokan's own lounge bar. Added amenities include free Wi-Fi in public areas and a sauna. There's also the convenience of free self parking. .With a stay at this 4.5-property class Ninohira ryokan, you'll be 1.3 km (0.8 mi) from Hakone Open Air Museum and 2.7 km (1.7 mi) from Miyagino Hayakawa Breakwater Cherry Blossoms.

What's nearby

  • Hakone Kowakien Yunessun - 2 min walk - 0.2 km
  • Okada Museum of Art - 4 min walk - 0.4 km
  • Hakone Open Air Museum - 15 min walk - 1.3 km
  • Hakone Gora Park - 18 min walk - 1.6 km
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 4 min drive - 2.4 km

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Tokyo (HND-Haneda) - 84 min drive

Restaurants

  • ‪箱根餃子センター - ‬17 min walk
  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪Gora Brewery And Grill - ‬3 min drive
  • ‪fontana - ‬2 min walk
  • ‪ダイニングはこね - ‬4 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan with sauna and spa services
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

  • 150 guestrooms or units
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hakone Kowakien TEN-YU offers 150 accommodations with Hot tubs and a safe. 50-inch LCD televisions come with digital channels.

Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Similar properties

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 233 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3300.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the public bath facility. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is parking available at Hakone Kowakien TEN-YU?

Yep, Hakone Kowakien TEN-YU has a free self car park.

How much does it cost to stay at Hakone Kowakien TEN-YU?

As of 24 Nov 2025, prices found for a 1-night stay for 2 adults at Hakone Kowakien TEN-YU on 26 Nov 2025 start from AU$950.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hakone Kowakien TEN-YU?

The closest beach to Hakone Kowakien TEN-YU is Atami Sun Beach (15.9 km).

Is there a spa on site at Hakone Kowakien TEN-YU?

There's no onsite spa, but this property does offer services like facials and body treatments.

What makes Hakone Kowakien TEN-YU a romantic place to stay?

Garden-view dining and a lounge bar, as well as Hot tubs and spring water baths in the guestrooms, help set the scene for a romantic weekend at Hakone Kowakien TEN-YU.

Is Hakone Kowakien TEN-YU family-friendly?

You bet! With amenities such as highchairs and baby baths in the guestrooms, it's no surprise that Hakone Kowakien TEN-YU is a hit with families.

Are there hot tubs in the rooms at Hakone Kowakien TEN-YU?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hakone Kowakien TEN-YU?

No, Hakone Kowakien TEN-YU does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Kowakien TEN-YU?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hakone Kowakien TEN-YU?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hakone Kowakien TEN-YU?

No, only service animals are allowed.

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1423 out of 1717 reviews
Rating 8 - Good. 193 out of 1717 reviews
Rating 6 - Okay. 56 out of 1717 reviews
Rating 4 - Poor. 20 out of 1717 reviews
Rating 2 - Terrible. 25 out of 1717 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen and really lovely hotel with excellent staff food and accommodation. Perfect in every way. Highly recommend!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Chiachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Zhengfan, Morganville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beautiful and well maintained. The service is great, and the food is just extraordinary. We also enjoyed the traditional Japanese hot spring bath very much. Very relaxing. We really hope we could stay longer.
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, from the property to the room to the onsen. I was amazed at the quality of the food in the included buffet, outstanding.
Stayed 1 night in Aug 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this peaceful and relaxing retreat. The service from beginning to end was so helpful and spot on. We had the dinner and breakfast included and that too was lovely. Wish we could have stayed longer.
Stayed 1 night in Aug 2025

8/10 Good

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good time at Hakone Kowakien TEN-YU. I wish I knew it before so I could book 2 nights stay instead of 1 night. The facility is nice, beautiful and staffs are friendly. I would love to stay again if I come back. I have recommended this hotel to friends and family. The only minus thing happened when I checked out that the hotel gave me a feeling like you checked out so we don’t care anymore, a very hint of it and
Stayed 1 night in Aug 2025

8/10 Good

masanori

Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. No notes — just go.
Stayed 2 nights in Jul 2025

10/10 Excellent

Zibo

Stayed 1 night in Aug 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complete experience!
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jim

Stayed 2 nights in Aug 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner buffet was great, so many to choose from. Everything was fresh and delicious. The hot springs were amazing and we enjoyed the stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Veronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Lovely two night stay. Great food great service lovely Onsen experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After spending a busy couple of days in Tokyo it was great just spending a day here. It really helped us relax and reset. Although isolated the beauty of nature is gorgeous and there are activities to do. It was great that the bus stop was near by as myself and my friend only brought carry on bags. From the moment we arrived to our departure the staff were really friendly. I would com back to this location in the future.
Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ying chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Adanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice area, quiet and in nature. Enjoyed the public baths and beautiful sunrise from our room. Food could do with a little improvement, some dishes lacking in flavour but there were plentiful options.
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel

Travelled with group
Liked: Amenities, property conditions & facilities
Loved the private hot tub in the room. Hated that they didn't have room service or vending machines after the restaurant closed. We couldn't even get Uber Eats delivered; not much was open around the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best onsen hotel in Hakone

Overall good stay, the garden was a high light to walk around at night. Ukulele class at hotel lobby was fun. Swimming pool, water park was packed. Hotel offered ice-cream machine for free and need to take a token from reception but we didn’t know until the day we checked out. Need to see the sign next to the machine, did not look as not too kin on sweet but my children love, wish we knew earlier or was given a token when check in would be more useful. Hotel off ¥5606 for food order as platinum member but was given a VIP lounge pass, it was nice but we do not drink alcohol, food was limited snack but no to our taste, spaces was full when we wen first evening. I prefer cash credit for food order in the future. Thanks
Stayed 2 nights in Jul 2025

10/10 Excellent

jorge, miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing , free ice cream buffet is good
Stayed 2 nights in Jul 2025