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5.0 out of 5

"Excellent facilities, great hot spring, great stuff " More

By a verified traveller on Sun 20 Jan 2019

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Hotel Description

A luxury stay in Hakone awaits you at Hakone Kowakien TEN-YU. You'll be within steps of Hakone Kowakien Yunessun and within a short 5-minute stroll of Okada Museum of Art. Highlights at this ryokan include a restaurant, free self parking, and a bar/lounge.

You can enjoy LCD TVs with digital channels, and all 150 rooms feature free WiFi, separate bathtubs and showers, and free bottled water. Nice touches to enhance your stay include spring water baths, slippers, and free toiletries. Additionally, refrigerators, safes, and hair dryers are available.

The steakhouse, Geihinkan(Steak), is open for dinner. Added amenities include free WiFi in public areas and a sauna.

With a stay at this 4.5-star Hakone ryokan, you'll be 1.3 km (0.8 mi) from Hakone Open Air Museum and 2.7 km (1.7 mi) from Miyagino Hayakawa Breakwater Cherry Blossoms.

Maisonette Deluxe with Open-air Onsen Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Limited Offer-Superior with Open-Air Onsen Bath (Breakfast plan)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior with Open-air Onsen Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Japanese Superior w/Open Air Onsen Bath, Yunessan 1day Ticket (Dinner at 6PM)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior with Open-air Onsen Bath (Breakfast plan)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

[Limited Time Offer] Superior Room with Open-Air Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Hakone Kowakien TEN-YU ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hakone Kowakien TEN-YU

Everyone (2)
5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Hakone Kowakien Ten-Yu

① It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay. We will continue to try our best to provide our guests with pleasant stay. We hope to have the opportunity to welcome you back again in the near future. Hakone Kowakien TEN-YU

5 out of 5
Excellent facilities, great hot spring, great stuff

Posted by on 20 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Hakone Kowakien TEN-YU

Thank you very much for your stay at TEN-YU. We appreciate for your great review on your stay. Our staff would like to thank you for the wonderful comments. And we are also very pleased that you enjoyed our hot spring in our hotel. The food menu will change every season. The scenery always changes and you can see the different beautiful nature in every season. We are looking forward to seeing you again. Hakone Kowakien TEN-YU

Property Features

Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Hakone ryokan.

  • 150 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hakone Gora Station (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Spring water bath
  • LCD television
  • Digital channels
  • Refrigerator
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Geihinkan(Steak) - This steakhouse serves dinner only. Reservations are required.

Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Spa Services

  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.

Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner, served at 8 PM. No refunds will be issued for any unused portion of the rate plan.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

Hotel Names

  • Hakone Kowakien TEN-YU Inn
  • Kowakien TEN-YU Inn
  • Kowakien TEN-YU
  • Hakone Kowakien TEN YU
  • Hakone Kowakien TEN-YU Ryokan
  • Hakone Kowakien TEN-YU Hakone
  • Hakone Kowakien TEN-YU Ryokan Hakone

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.