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4.0 out of 5

"Hit and Miss Location of hotel is excellent. Stunning views over lake and to Mt Fuji from glass wall room. Pirate ship jetty right next to hotel. If ... " More

By a verified traveller on Wed 26 Sep 2018

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Hotel Description

At Hakone Hotel you'll be 2.4 km (1.5 mi) from Hakone Shrine and 3.5 km (2.1 mi) from Lake Ashi. Highlights at this hotel include in-room free WiFi, fireplaces, and LED TVs.

You can enjoy safes, hair dryers, and desks, featured in all 49 rooms. You'll find nice touches like slippers and free toiletries to enhance your stay. Additionally, refrigerators and free minibar items are available.

At the hotel's own lounge bar, you can stop for a drink. Enjoy access to hot springs and bike rentals. Other amenities include 2 restaurants and free WiFi in public areas. Each morning English breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 4-star Hakone hotel include Hakone Kowakien Yunessun and Hakone Open Air Museum.

Junior Suite, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Superior Twin Room, Non Smoking (2~3 Floor)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Japanese style room 88㎡ Non smoking

Bed Count room.options.bedSize.Futon Maximum Occupancy 6 Max

Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Double Room, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, Non Smoking (4F)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Hakone Hotel ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hakone Hotel

Everyone (4)
5 out of 5

Posted by on 10 Apr. 2019

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4 out of 5
Hit and Miss Location of hotel is excellent. Stunning views over lake and to Mt Fuji from glass wall room. Pirate ship jetty right next to hotel. If you cross the lake you can access ropeway and busses to attractions. Bed and pillows rather hard for westerners. Bathroom needs updating especially access to shower. Difficult for older people. AC is a problem also. Not having a lift to 2nd floor makes it difficult with suitcases. Staff are polite and helpful EXCEPT for the bar attendant. He is the rudest and unfriendly bar staff we have ever experienced. Why is he in the hospitality industry? Waiter Kawai Is so pleasant and helpful. The breakfast is great. But restaurant prices are over the top. The free bus shuttle to and from the train station is a bonus but needs to be booked prior.

Posted by on 26 Sep. 2018

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4 out of 5
This is a clean and welcoming Japanese style inn on the banks of Lake Ashi. Unfortunately we had very rainy weather and did not get to enjoy the view but we enjoyed the novelty of the futon beds and traditional wooden bath. The buffet breakfast was very good. There was no English language television channel but this is pretty normal in Japan. The room had good wifi and USB points for charging devices.

Posted by , from Australia on 21 Jul. 2018

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3 out of 5

Hakone Hotel, great location but a little dated.

Pros: Proximity to Lake Ashi and views of Mt Fuji
Cons: Rooms need an update, quite old fashioned and the mould and mildew wasn't pleasant on the wallpaper
Location: Great location for access to Lake Ashi and activities in the vicinity
We paid a premium price to stay in a lake view, Mt Fuji view room. Although the room was large and clean with great views the furnishings and bathroom were dated. There was mould, mildew and bubbling on the wallpaper behind the curtains and the wall nearest the door behind the desk and ceiling (room 217). There was also a musty smell from the mould and mildew. You don't expect this when paying such a high price.

Posted by , from Australia on 30 Sep. 2016

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Property Features

Hakone Hotel offers its guests hot springs. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hakone Hotel also features a garden, complimentary newspapers in the lobby, and a front desk safe. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Hakone hotel.

  • 49 guestrooms or units
  • 2 dining venues
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Parking: Free self parking

Room Amenities

Hakone Hotel offers 49 air-conditioned accommodations with fireplaces and minibars (stocked with some free items). LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Fireplace
  • Stocked minibar (select free items)
  • LED television
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7:30 AM to 9:30 AM.

Hakone Hotel has 2 restaurants on site.

Spa Services

  • Massages
  • Number of hot springs - 2

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - midnight. Front desk staff will greet guests on arrival.

Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

The front desk at this property is open daily from 6:30 AM - midnight.
Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 2800 and JPY 2800 for adults, JPY 650 and JPY 1500 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Hotel
  • Hotel Hakone
  • Hakone Hotel Machi
  • Hakone Hotel Hotel
  • Hakone Hotel Hakone
  • Hakone Hotel Hotel Hakone

You should know

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.