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4.0 out of 5

"We paid a premium price to stay in a lake view, Mt Fuji view room. Although the room was large and clean with great views the furnishings and bathroom ... " More

By a verified traveller on Fri 30 Sep 2016

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Hotel Description

At Hakone Hotel you'll be steps from Lake Ashi and 2.4 km (1.5 mi) from Hakone Shrine. Highlights at this hotel include 2 restaurants, free self parking, and a bar/lounge.

Free WiFi, LED TVs, and safes are featured in all 49 rooms. You'll find nice touches like slippers and free toiletries to enhance your stay. Refrigerators, free minibar items, and hair dryers are also available.

Enjoy access to hot springs and bike rentals. Other amenities include free WiFi in public areas, a garden, and free newspapers in the lobby. Each morning buffet breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of free train pick-up service.

Within a 20-minute drive of this 4-star Hakone hotel, attractions include Hakone Kowakien Yunessun and Hakone Open Air Museum.

Moderate twin room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max
AU$225* Per night/room 19 Jan. - 20 Jan.

Junior Suite, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Superior Twin Room, Non Smoking (2~3 Floor)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Japanese style room 88㎡ Non smoking

Bed Count room.options.bedSize.Futon Maximum Occupancy 8 Max

Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Double Room, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hakone Hotel ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hakone Hotel

Everyone (4)
5 out of 5

Posted by on 10 Apr. 2019

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4 out of 5
Hit and Miss Location of hotel is excellent. Stunning views over lake and to Mt Fuji from glass wall room. Pirate ship jetty right next to hotel. If you cross the lake you can access ropeway and busses to attractions. Bed and pillows rather hard for westerners. Bathroom needs updating especially access to shower. Difficult for older people. AC is a problem also. Not having a lift to 2nd floor makes it difficult with suitcases. Staff are polite and helpful EXCEPT for the bar attendant. He is the rudest and unfriendly bar staff we have ever experienced. Why is he in the hospitality industry? Waiter Kawai Is so pleasant and helpful. The breakfast is great. But restaurant prices are over the top. The free bus shuttle to and from the train station is a bonus but needs to be booked prior.

Posted by on 26 Sep. 2018

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4 out of 5
This is a clean and welcoming Japanese style inn on the banks of Lake Ashi. Unfortunately we had very rainy weather and did not get to enjoy the view but we enjoyed the novelty of the futon beds and traditional wooden bath. The buffet breakfast was very good. There was no English language television channel but this is pretty normal in Japan. The room had good wifi and USB points for charging devices.

Posted by , from Australia on 21 Jul. 2018

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3 out of 5

Hakone Hotel, great location but a little dated.

Pros: Proximity to Lake Ashi and views of Mt Fuji
Cons: Rooms need an update, quite old fashioned and the mould and mildew wasn't pleasant on the wallpaper
Location: Great location for access to Lake Ashi and activities in the vicinity
We paid a premium price to stay in a lake view, Mt Fuji view room. Although the room was large and clean with great views the furnishings and bathroom were dated. There was mould, mildew and bubbling on the wallpaper behind the curtains and the wall nearest the door behind the desk and ceiling (room 217). There was also a musty smell from the mould and mildew. You don't expect this when paying such a high price.

Posted by , from Australia on 30 Sep. 2016

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Property Features

Hakone Hotel offers its guests hot springs. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hakone Hotel also features a garden, complimentary newspapers in the lobby, and an elevator. A train station pick-up service and a train station drop-off service are free. Self parking is free. This 4-star Hakone hotel is smoke free.

  • 49 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Tokyo (HND-Haneda) (104.3 km / 64.8 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Hakone Hotel offers 49 air-conditioned accommodations with minibars (stocked with some free items) and safes. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

  • Stocked minibar (select free items)
  • LED television
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.

Hakone Hotel has 2 restaurants on site.

Spa Services

  • Number of hot springs - 2

Hotel Policies


  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Train station transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Car not required
  • Debit cards not accepted


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2750 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Hotel
  • Hotel Hakone
  • Hakone Hotel Machi
  • Hakone Hotel Hotel
  • Hakone Hotel Hakone
  • Hakone Hotel Hotel Hakone

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.