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Hotel Kasansui

Property class: 3

Photo gallery for Hotel Kasansui

Public bath
A hotel lobby with a checkered carpet, red chairs, a wooden ceiling, and a large window with a view of the night sky.
A modern dining area with multiple tables and chairs, large windows offering views of greenery, and recessed ceiling lighting.
A modern two-story house with a stone pathway leading to the entrance.
A wooden interior with a wooden bathtub, a wooden wall with calligraphy, and two small windows with floral stained glass.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
1320-72, Hakone, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪13 min walk‬
  • Place, Ōwakudani
    ‪18 min walk‬

Room options

View all photos for Standard Twin Room (No Restaurant nearby, Check-in until 6 PM)

A modern bedroom with a wooden bed, a small table, two chairs, and a large window with a view of greenery.

Standard Twin Room (No Restaurant nearby, Check-in until 6 PM)

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room (No Restaurants nearby, Check-in until 6 PM)

A hotel room with two beds, a desk with a TV, a chair, and a small table.

Superior Twin Room (No Restaurants nearby, Check-in until 6 PM)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Compact Twin Room (No Restaurants nearby, Check-in until 6 PM)

A hotel room with a bed, bedside table, and a desk with a chair.

Compact Twin Room (No Restaurants nearby, Check-in until 6 PM)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Limited to 1 Room - Standard Twin Room with private bath outside (50-minute slot/Not a hot spring)

A bathroom with a wooden bathtub, a large mirror, and wooden paneling on the walls.

Limited to 1 Room - Standard Twin Room with private bath outside (50-minute slot/Not a hot spring)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Hakone

At Hotel Kasansui you'll be within just a 15-minute stroll of popular places like Hakone Gora Park and Ōwakudani. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .This smoke-free hotel offers free WiFi in public areas, luggage storage and a front desk safe. Added amenities include a vending machine. There's also limited parking, along with the convenience of free train pick-up service. .Within a 30-minute walk of this 3-property class Gora hotel, attractions include Hakone Kowakien Yunessun and Hakone Open Air Museum.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Museum of Art - 12 min walk - 1.0 km
  • Hakone Gora Park - 13 min walk - 1.2 km
  • Ōwakudani - 18 min walk - 1.5 km
  • Hakone Kowakien Yunessun - 2 min drive - 1.1 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 18 min walk
  • Tokyo (HND-Haneda) - 104 min drive

Restaurants

  • ‪箱根餃子センター - ‬3 min drive
  • ‪CAFE Ryusenkei - ‬3 min drive
  • ‪ダイニングはこね - ‬18 min walk
  • ‪鮨・天麩羅 風月 - ‬18 min walk
  • ‪奈可むら - ‬4 min drive

About this property

Hotel Kasansui

There's a restaurant on site. Public spaces have free WiFi. Hotel Kasansui offers its guests a full-service spa. A train station pick-up shuttle and A train station drop-off shuttle are free. Hotel Kasansui also features a vending machine and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This 3-star Hakone hotel is smoke free.

  • 10 guestrooms or units
  • Conference rooms
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • No smoking on site
  • Dining venue
Hotel Kasansui offers 10 accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe).

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is AU$542
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Kaiseki meal

Things to do

  • Full-service spa

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Full-service spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • No lift
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 9 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is unable to accommodate dietary restrictions, including gluten-free meals. Guests with food allergies must contact this property at least 3 days in advance.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HOTEL KASANSUI Hakone
KASANSUI Hakone
KASANSUI
HOTEL KASANSUI Hotel
HOTEL KASANSUI Hakone
HOTEL KASANSUI Hotel Hakone

Frequently asked questions

What is the cancellation policy at Hotel Kasansui?

Hotel Kasansui offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kasansui?

Yep, Hotel Kasansui has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Kasansui?

The closest beach to Hotel Kasansui is Atami Sun Beach (17 km).

Is there a spa on site at Hotel Kasansui?

Yep, there is an onsite spa at Hotel Kasansui. You'll enjoy services like massages.

Is there a free airport shuttle available at Hotel Kasansui?

No, Hotel Kasansui does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Kasansui?

Yep, you can grab a meal at Hotel Kasansui's onsite restaurant.

What time are check-in & check-out at Hotel Kasansui?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Kasansui?

No, pets are not allowed.

Hotel Kasansui Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 87 reviews
Rating 8 - Good. 28 out of 87 reviews
Rating 6 - Okay. 14 out of 87 reviews
Rating 4 - Poor. 5 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was a welcome treat. Yhe staff and host were all very friendly. Large rooms, very clean.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and nice. It is wonderful to have free ride to the bus terminal.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is really nice! Although the facility is a bit old, they try to keep it clean.
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice. Drove us to the station so that we wouldnt have to get a cab or walk to the cable car. Good eating experience. Youll certainly try some new things.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are wonderful and super helpful! Solved a lot of problems for us. I can say they are excellent!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others mentioned the property is a bit dated but otherwise an excellent place to stay around Hakone and is very conveniently located from the cable car and the train stop. Food and Onsen were great and the place gives an idea of Japanese traditional hospitality. You can easily ship your luggage from the hakone station and don’t have to carry them around. If you have any dietary restrictions make sure you tell them in advance because their food offerings are predetermined. I would stay again
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
1. Staff are all very nice and polite 2. The worst thing is the food. Dinner is not food, not much food and we need to drive to family mart to buy cup noddle 3. Onsen is real but no good view
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This seems cute towards groups. It’s a 10 minute walk to the nearest store and three minutes from the bus stop thru parking lot. The shuttle bus stops at 5 PM and Texas are in frequent and difficult to find so if you spend your time in the spa which is sorts of fun baths that is no problem however, if you don’t have a car not recommended
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

A cozy resting place in the middle of Hakone!

Hotel Kasansui is a lovely place just around the corner from the Hakone Ropeway and situated directly next to the local bus stop. The staff were very friendly and helpful, and my friend who did not speak Japanese could still communicate with them. As a part of our stay, dinner and breakfast was included, and it did not disappoint. The total price we paid versus what we recieved seemed like a steal, and the set courses were delicious! Another part of the stay was the baths, and the two different rooms both had a nice window to watch the green foliage, and one with a semi open roof to breathe some fresh air while soaking. The hotel feels like it has been around for a while, and some parts of the building and furniture feel a bit worn, but all in all we really felt like we got good value and a great experience!
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities

Not rekommended

Very Old fashion, very run down, not refurbished for very very long time). Pictures do not show how it looks in the reality. The only good thing was the clean sheets . The onsen was not worth a visit. (Dark and did not feel Fresh) Summary in total; not at all value for money!!! We have traveled a lot around Japan, and this Hotel was really disappointing us. Made the total experiences of Hakone not great.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained and the owners were extremely kind. The onsens were great, and a traditional Japanese dinner and breakfast were included in the stay. The two main aspects I didn’t love about the stay were the beds and transportation to and from the hotel. Maybe I missed it or it wasn’t super clear in the description, but our twin beds were more like thin mattress pads and were super uncomfortable. I don’t think every room is like this, so verify with the pictures and descriptions. For the transportation to and from the main train station, there’s a poorly timed bus that doesn’t adhere to the bus schedule at all (granted, they delays are probably caused by tourists not knowing how Japan buses work). If you plan to stay in this area in general, expect another 1.5 hours of travel from the train station due to waiting for the bus and taking the bus.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
かなりの小規模で古いですが清潔ではありました。浴槽は非常に小さく二人しか入れません。食事のメニューは見た目重視で低価格の中頑張っておられることが見て取れました。とにかく一生懸命さを感じた。
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
風呂の蛇口からのお湯が冷たかった。
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
自販機にビールがない
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour au calme et expérience gastronomique

Tres bon accueil et repas excellent.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
怀石料理很丰盛很好吃，温泉泡起来很舒服，而且人并不多，晚上来有机会独享温泉哈哈，我觉得体验绝对对得起酒店的价格。
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice property. Multiple bus lines pick you up directly out front. Fast walk to the ropeway and that takes you to owakudani and lake ashii. We did not try onsen
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Hôtel assez isolé, qui mérite un vrai rafraîchissement. Personnel très sympathique et accueillant, onsen agréable. Proximité avec le téléphérique intéressante pour rejoindre le lac, même si ce n’est pas donné.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

静かでとても良かったです。
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々の対応が良かったです。 お風呂もゆっくり入ることが出来ました。
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

お風呂／お食事／わき水／スタッフの皆さま、みーんな良かったです🌸
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ystävällinen henkilökunta

Huoneissa näkyi ajan patina, mutta henkilökunnan ystävällisyys korjasi pienet ulkoiset puutteet.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Disliked: Amenities
私としては、周辺のことは、気にしませんでしたが、同行者が周辺にコンビニもお土産屋さんもないのかとガッカリしていました。
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
上強羅から歩いて来たが入り口がわかりづらい。食事は普通に良かったけど、お品書きが無かった。スタッフに聞いてもよくわからない。アレルゲンの表示もしていない。今どきこんな宿が有るとは思わなかった。
Stayed 1 night in May 2024