Hakone Airu

4.0 star property
Upscale Hakone ryokan in Yumoto with free valet parking

Choose dates to view prices

Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Front of property
Extra beds
Daily cooked-to-order breakfast for a fee
Terrace/patio
Reviews
9.0

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast available
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Popular LocationTenzan Onsen18 min walk
  • Popular LocationHakone Open Air Museum12 min drive
  • Popular LocationHakone Kowakien Yunessun13 min drive
  • AirportTokyo (HND-Haneda)72 min drive

Room options

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Separate bath and shower
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Similar properties

About the area

Hakone

Hakone Airu puts you in the centre of Hakone, 5.9 km (3.6 mi) from Odawara Castle and 8.8 km (5.4 mi) from Hakone Open Air Museum. Highlights at this ryokan include in-room free WiFi, furnished balconies and LCD TVs. .A day of pampering can include massages and aromatherapy. The diner, private dining, serves Japanese cuisine and is open for breakfast and dinner. At the ryokan's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily. There's also free valet parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 4-property class Yumoto ryokan include Hakone Gora Park and Hakone Kowakien Yunessun.

What's nearby

  • Tenzan Onsen - 18 min walk
  • Hakone Open Air Museum - 12 min drive
  • Hakone Kowakien Yunessun - 13 min drive
  • Hakone Shrine - 13 min drive
  • Lake Ashi - 20 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Tokyo (HND-Haneda) - 72 min drive

Restaurants

  • 山そば - 9 min walk
  • はつ花そば 新館 - 4 min walk
  • 日清亭本店 - 7 min walk
  • 画廊喫茶 ユトリロ - 8 min walk
  • ステーキハウス吉池 - 4 min walk

About this property

Hakone Airu

Upscale Hakone ryokan in Yumoto with free valet parking
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat floors)
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Is parking available at Hakone Airu?

Yep, Hakone Airu has a free self car park, free valet parking and free extended parking.

How much does it cost to stay at Hakone Airu?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Hakone Airu on 4 June 2024 start from AU$684.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hakone Airu?

The closest beach to Hakone Airu is Atami Sun Beach (14.7 km).

Is there a spa on site at Hakone Airu?

There's no onsite spa, but this property does offer services like massages.

What makes Hakone Airu a romantic place to stay?

Couples dining and a lounge bar, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Hakone Airu.

Is Hakone Airu family-friendly?

You bet! With amenities such as children's meals, as well as highchairs and baby baths in the guestrooms, it's no surprise that Hakone Airu is a hit with families.

Are there hot tubs in the rooms at Hakone Airu?

No, but there are spring water baths in the guestrooms.

Does Hakone Airu serve breakfast?

Yep, visitors speak well of the cooked-to-order brekkie here! Available daily, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hakone Airu?

No, Hakone Airu does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Airu?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hakone Airu?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hakone Airu?

No, pets are not allowed.

Hakone Airu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 419 reviews" "
Rating 8 - Good. 85 out of 419 reviews" "
Rating 6 - Okay. 28 out of 419 reviews" "
Rating 4 - Poor. 11 out of 419 reviews" "
Rating 2 - Terrible. 9 out of 419 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fang Zhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
和式早餐和晚餐怀石料理都很好,酒店的服务也很好,喜欢露天风吕。不喜欢酒店走廊的设计,太过阴暗。
Stayed 2 nights in May 2024

2/10 Terrible

Diego

Stayed 1 night in Feb 2024

10/10 Excellent

Rozanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kyungeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was soooo good. The vibe and the food everything was perfect. I would go again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Amelia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If you are looking for a truly Japanese authentic ryokan experience, this isn’t it. Having visited a few other ryokans before, the experience was disappointing, most of the staff were not Japanese and were not educated on the meal items and could not cater to much requests or needs. The plus point is the size of the private onsen and the amenities in the toilet, compared to other ryokan of similar price range. So if your main purpose of visiting is to fully enjoy the onsen this would be a good choice for you.
Stayed 2 nights in Feb 2024

6/10 Okay

Pudkrong

Travelled with partner
Liked: Amenities, property conditions & facilities
Feeling rushed and less relaxed due to a 9 am check-out (although my booking confirmation stated 10 am). The food didn't meet kaiseki standards compared to other hotels. While the room was nice, the overall experience felt more like a boarding school than a relaxing onsen retreat, making it seem less value for money.
Stayed 1 night in Feb 2024

10/10 Excellent

Huey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
The rooms were large but old and shabby. A private onsen was nice! We got dinner, but the kaiseki dinner wasn’t very good and didn’t feel like it was worth the money.
Stayed 1 night in Jan 2024

10/10 Excellent

Sebastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a private onsen and it was spectacular, wished we had stayed longer but we only had one night in between visiting Tokyo and Osaka. The onsen was so relaxing, the view was great, the food was incredible, the staff incredibly friendly and attentive, we are looking forward to staying again. Made our trip to Japan so much more special.
Stayed 1 night in Jan 2024

8/10 Good

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In-room private onsen was wonderful.
Stayed 2 nights in Jan 2024