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Hotel Description

Hakone Airu puts you in the center of Hakone, 6.6 km (4.1 mi) from Odawara Castle and 8.8 km (5.4 mi) from Hakone Open Air Museum. Highlights at this ryokan include in-room free WiFi, furnished balconies, and LCD TVs.

All 15 rooms feature digital TV, DVD players, and separate bathtubs and showers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Down comforters invite a comfortable night's sleep, and you'll find nice touches like spring water baths and bathrobes. Additionally, free bottled water, in-room massages, and safes are available.

A day of pampering can include massages and aromatherapy. The diner, private dining, serves Japanese cuisine and is open for breakfast and dinner. At the ryokan's own bar/lounge, you can stop for a drink. Plus you'll find free WiFi in public areas and a coffee shop/café. Each morning cooked-to-order breakfast is served between 7:30 AM and 8:30 AM. There's also free valet parking, along with the convenience of an area shuttle.

Places within a 15-minute drive of this 4-star Yumoto ryokan include Lake Ashi and Hakone Kowakien Yunessun.

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner)

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner)

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner)

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Superior Room, Non Smoking, Mountain View 3F

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner)

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Standard Room, Non Smoking, Mountain View 2F

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Hakone Airu ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hakone Airu

Couples (2) Family (1)
5 out of 5
Private Onsen was a highlight. Tatami beds were also very comfortable.

Posted by , from Adelaide, Australia on 17 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Hakone Airu

Thank you for staying at our hotel. Most of our hotels are tatami. Tatami does not wear shoes. You can spend comfortably with bare feet. All rooms have private hot springs. Relax in the mountainview hot springs. We are waiting for your re-visit. Thank you.

5 out of 5
Beautiful ryokan, great friendly service. Amazing food and awesome onsen.

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Hakone Airu

Thank you for staying at our hotel. I'm happy to support your best stay. The mountain of Hakone will be red with autumn leaves. That is beautiful. Please come to Hakone again. Thank you.

5 out of 5
Lovely staff, clean environment and ideal relaxing location away from the busy city.

Posted by on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Hakone Airu

Thank you for staying and reviewing our hotel. We are waiting for your revisit.

Property Features

Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Train station: Hakone Yumoto Station (0.8 km / 0.5 mi)
  • Property shuttles: Area shuttle within 1 kilometers and bus station shuttle available for a surcharge
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Spring water bath
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Refrigerator
  • Down blanket
  • Separate shower and tub
  • Extra futon mattress (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.

Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Aromatherapy treatments
  • Massages
  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)
  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hakone Airu

Policies

Additional fees may apply to children for items such as meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking and high chair. This property only accepts credit cards and cash for all onsite payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash Deposit Required
  • Service animals not allowed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Airu Inn
  • Hakone Airu Ryokan
  • Hakone Airu Hakone
  • Hakone Airu Ryokan Hakone

You should know

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.