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Hakone Airu

Property class: 4

Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Property video
Cleanliness standards
Front of property
Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono | Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$633
11 May - 12 May

Explore the area

View map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Gyokuren Shrine
    ‪7 min walk‬

Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.4 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Terrace/patio

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

About the area

Hakone

Hakone Airu puts you in the centre of Hakone, 0.1 km (0.1 mi) from Hakone Hot Springs and 5.9 km (3.6 mi) from Odawara Castle. Highlights at this ryokan include in-room free WiFi, furnished balconies and LCD TVs. .A day of pampering can include massages and aromatherapy. For a drink, you can stop by the ryokan's own lounge bar. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:30 AM and 8:30 AM. There's also free valet parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 4-property class Yumoto ryokan include Hakone Open Air Museum and Hakone Gora Park.

What's nearby

  • Hakone Hot Springs - 1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Tamadare Falls - 6 min walk - 0.5 km
  • Gyokuren Shrine - 7 min walk - 0.6 km
  • Hakone Toy Museum - 8 min walk - 0.7 km

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Tokyo (HND-Haneda) - 72 min drive

Restaurants

  • ‪はつ花そば 本店 - ‬6 min walk
  • ‪箱根てゑらみす - ‬9 min walk
  • ‪箱根浪漫亭湯本店 - ‬6 min walk
  • ‪Timuny. - ‬10 min walk
  • ‪料理茶屋花さがみ - ‬8 min walk

About this property

Hakone Airu

Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Similar properties

Hot springs
Hakone Kowakien TEN-YU
Ninohira
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,835 reviews
The price is AU$665
7 May - 8 May
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Is parking available at Hakone Airu?

Yep, Hakone Airu has a free self car park, free valet parking and free extended parking.

How much does it cost to stay at Hakone Airu?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Hakone Airu on 11 May 2026 start from AU$633, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hakone Airu?

The closest beach to Hakone Airu is Atami Sun Beach (14.7 km).

Is there a spa on site at Hakone Airu?

There's no onsite spa, but this property does offer services like massages.

What makes Hakone Airu a romantic place to stay?

Couples dining and a lounge bar, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Hakone Airu.

Is Hakone Airu family-friendly?

You bet! With amenities such as children's meals, as well as highchairs and baby baths in the guestrooms, it's no surprise that Hakone Airu is a hit with families.

Are there hot tubs in the rooms at Hakone Airu?

No, but there are spring water baths in the guestrooms.

Does Hakone Airu serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 7:30 AM to 8:30 AM.

Is there a free airport shuttle available at Hakone Airu?

No, Hakone Airu does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Airu?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hakone Airu?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hakone Airu?

No, pets are not allowed.

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 775 reviews
Rating 8 - Good. 138 out of 775 reviews
Rating 6 - Okay. 53 out of 775 reviews
Rating 4 - Poor. 20 out of 775 reviews
Rating 2 - Terrible. 10 out of 775 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ori Kaufman

Stayed 1 night in Dec 2025

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service.
Stayed 1 night in Jan 2026

6/10 Okay

Hui, Toronto

Travelled with partner
Liked: Cleanliness
The hotel staff really tried but are very under trained. This is not somewhere where you go for Japanese hospitality. Dinner and breakfast services both felt rushed and the overall dining pairing was questionable for a traditional kaiseiki experience. There are way better options in the area and this was a big miss for us.
Stayed 1 night in Jan 2026

6/10 Okay

Kerston Taelor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Gustin

Travelled with family
Liked: Cleanliness
Small room, mediocre meals and overall overpriced
Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Stayed 1 night in Dec 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legitimately the best hotel I've ever stayed at. Top tier service from time of entry, very clean facility, and food served at dinner and breakfast were excellent. My partner and I were surprised at how comfortable the beds were.
Stayed 1 night in Dec 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Wow!! The best experience we ever had! The rooms, views, onsen, food and service were spectacular. Highly recommended. We would love to come back to this Ryokan!
Stayed 1 night in Dec 2025

10/10 Excellent

steven

10/10 Excellent

Vivan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly. Great amenities. Private onsen was amazing and food was delicious
Stayed 1 night in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for a private open air bath. The bath was sensational after a long week of exploring. We had the dinner option. Dinner was fresh, filling and delicious.
Stayed 1 night in Dec 2025

10/10 Excellent

Beyene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff are very friendly, the amenities were great, and the location was good as well
Stayed 2 nights in Dec 2025

8/10 Good

Wai Lok

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was fantastic, everyone was very helpful and kind. We really enjoyed the quiet and spacious room + private onsen. The dinner on the first night was perfectly balanced and one of our best experiences in Japan, but the dinner on the second night was a little disappointing. Too much meats + the hot pot Wagyu without any sauce was not very appetizing. Overall we loved our stay and would recommend this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great, although i expected hot spring water it was not
Stayed 2 nights in Dec 2025

10/10 Excellent

monika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone with private Onsen. Excellent location, breakfast and great staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities
Spotless room! Loved our in room onsen. Dinner and breakfast in our private dining room were fantastic. The staff was friendly and helpful!
Stayed 1 night in Dec 2025

10/10 Excellent

Kori

Stayed 2 nights in Dec 2025

10/10 Excellent

Noah, Stryker

Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent at every step. The property is beautiful and the private bath on the balcony is a real plus.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities
Staff was super nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Cliff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean. Service was excellent
Stayed 1 night in Dec 2025

8/10 Good

Calvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the cleanliness of the property, private onsen, delicious food, friendly staff, in-room massage, and overall ambience. The bad thing was the private dining was as private as we had hoped. There was a demising wall between couples but the European couple from France lacked awareness and their voices could be heard throughout all of the private dining areas.
Stayed 1 night in Nov 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, amenities
Beautiful view of the mountains from the private onsen tub on the balcony of the room.
Stayed 2 nights in Dec 2025

8/10 Good

Kee Phine

Stayed 1 night in Nov 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay here. The service was top notch. Food was amazing and the in room onsen was amazing as well. Very private and quiet area. Walkable distance to the train station with lots of convenient stores around the area.
Stayed 2 nights in Nov 2025