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Hakone Hisui

4.0 star property

Photo gallery for Hakone Hisui

Lounge
Property video
Garden
Hot springs
Daily cooked-to-order breakfast for a fee

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
The current price is AU$554
4 June - 5 June

Explore the area

View map
837 Sengokuhara, Hakonemachi, Ashigarashimo, Hakone, Kanagawa-ken, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Lalique Museum Hakone
    ‪2 min walk‬

Room options

View all photos for Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

Japanese-Western style room with indoor hot spring bath (5 persons capacity), Non Smoking

  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

Western-style wide deluxe room with indoor hot spring(3 persons max.), Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

Western-style room with indoor hot spring bath and garden view (2 persons max.), Non Smoking

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Western-style room, standard(3 persons), Non Smoking

Western-style room, standard(3 persons), Non Smoking

Western-style room, standard(3 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Hakone

At Hakone Hisui you'll be within steps of Sengokuhara Onsen and Lalique Museum Hakone. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .A day of pampering can include massages and facials. The restaurant, ICHIYUU, is open for breakfast and dinner. Plus you'll find free Wi-Fi in public areas and a sauna. Each morning cooked-to-order breakfast is served between 9:30 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Sengokuhara hotel include Lake Ashi and Hakone Kowakien Yunessun.

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Lalique Museum Hakone - 2 min walk - 0.2 km
  • Sengokuhara Susuki Prairie - 15 min walk - 1.3 km
  • Hakone Venetian Glass Museum - 4 min drive - 1.7 km

Getting around

  • Hakone Miyanoshita Station - 10 min drive
  • Kowakidani Station - 10 min drive

Restaurants

  • ‪じねんじょ蕎麦 箱根九十九 - ‬5 min walk
  • ‪The Dining 四季彩 - ‬2 min walk
  • ‪いろり茶屋 - ‬6 min walk
  • ‪蔵一 - ‬11 min walk
  • ‪Cafe & Restaurant LYS - ‬6 min walk

About this property

Hakone Hisui

There's a restaurant on site. Public spaces have free WiFi and wired Internet. Hakone Hisui offers its guests hot springs and a sauna. A terrace, a vending machine, and a garden are also featured at Hakone Hisui. Free self parking is available.

This 4-star Hakone hotel is smoke free.

  • 8 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Hakone Hisui offers 8 air-conditioned accommodations with free minibar items and a safe. 55-inch Smart televisions come with digital channels.

Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. In-room massages and an iron/ironing board can be requested.

Services include facials and body treatments. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Similar properties

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Hakone Kowakien TEN-YU
Ninohira
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,862 reviews
The price is AU$594
15 June - 16 June
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to 10:00 AM for a fee: JPY 3,300 per person
  • A restaurant

Restaurants on site

  • ICHIYUU

Things to do

  • Hot springs
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • No housekeeping service

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 3300 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Hisui
Hakone Hisui Inn
Hisui Inn
Hakone Hisui Hotel
Hisui Hotel

Frequently asked questions

Is parking available at Hakone Hisui?

Yep, Hakone Hisui has a free self car park.

How much does it cost to stay at Hakone Hisui?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hakone Hisui on 4 June 2026 start from AU$554, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hakone Hisui?

The closest beach to Hakone Hisui is Atami Sun Beach (19.9 km).

Does Hakone Hisui serve breakfast?

You bet, cooked-to-order brekkie is available daily from 9:30 AM to 10:00 AM.

Is there a free airport shuttle available at Hakone Hisui?

No, Hakone Hisui does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Hisui?

Yep, you can grab a meal at Hakone Hisui's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hakone Hisui?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hakone Hisui?

No, pets are not allowed.

Hakone Hisui Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 61 reviews
Rating 8 - Good. 13 out of 61 reviews
Rating 6 - Okay. 1 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will definitely book again in the future.
Stayed 1 night in Oct 2025

10/10 Excellent

April, NY, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel .
Stayed 1 night in Sep 2019

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hakone Getaway

Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Stayed 1 night in Apr 2019

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unforgettable experience

Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Stayed 2 nights in Nov 2018

10/10 Excellent

Family, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous location, beautiful hotel, delicious food

Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
Stayed 1 night in Aug 2018

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every penny

This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
Stayed 2 nights in Apr 2018

10/10 Excellent

yong, auckland new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and resorts，large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Incredibly relaxing experience!

It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very nice hot springs
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best kept secret in Hakone area

Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Stayed 1 night in Jan 2018

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Room comfort

overpriced/underdelivered

we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Stayed 1 night in Aug 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan

Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Stayed 2 nights in Jun 2017

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most relaxing experience

It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NUtzz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 star hotel

From start till end, it was a very wonderful experience. Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese. Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints. The room was outstanding, very clean and spacious and comes with a balcony and a private onsen! Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular property

Spectacular property with Japanese flair for minimalist design. Food quality in hotel restaurant is mind-blowing! Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like a true resort

Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas. The outdoor hot spring is very nice and clean and not very crowded. Staff knew us by the name and were attentive to every little detail in welcoming us. Would stay here if I stay in Hakone again.

10/10 Excellent

jow yuh

Travelled with family
Liked: Cleanliness, staff & service, amenities
優秀的環境與服務人員
Stayed 1 night in Feb 2026