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Hatsuhana

3.0 star property
Hotel in Hakone with full-service spa and 24-hour front desk

Photo gallery for Hatsuhana

Lounge
Exterior
Breakfast and dinner served, Japanese cuisine
Gift shop
Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Spa
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included
The current price is AU$1,024
1 Oct - 2 Oct

Explore the area

View map
20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313
  • Tenzan Onsen
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪13 min drive‬
  • Hakone Kowakien Yunessun
    ‪14 min drive‬

Room options

View all photos for Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 67 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 87 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 80 sq m
  • Sleeps 4
  • 2 Large Twin Beds OR 1 Twin Trundle Bed and 1 Large Twin Sofa Bed

View all photos for Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 106 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 87 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 65 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Twin Trundle Bed

View all photos for Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 67 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2022
Separate bedroom
Blackout curtains
Spring-water bath
Separate bath and shower
Hairdryer
  • 44 sq m
  • Sleeps 2
  • 2 Large Twin Beds

About the area

Hakone

At Hatsuhana you'll be within a 15-minute walk of Tenzan Onsen and 1.9 km (1.2 mi) from Tamadare Falls. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The restaurant, DINING HANAEMI, serves Japanese cuisine and is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Local cuisine breakfast is available daily between 7:30 AM and 9:00 AM. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3-property class Yumoto hotel include Lake Ashi and Fuji-Hakone-Izu National Park.

What's nearby

  • Tenzan Onsen - 2 min drive - 1.0 km
  • Hakone Shrine - 12 min drive - 7.3 km
  • Lake Ashi - 12 min drive - 9.0 km
  • Hakone Open Air Museum - 13 min drive - 8.2 km
  • Hakone Kowakien Yunessun - 14 min drive - 9.6 km

Getting around

  • Hakone Yumoto Station - 9 min drive
  • Kowakidani Station - 15 min drive
  • Tokyo (HND-Haneda) - 87 min drive

Restaurants

  • ‪囲炉裏茶寮八里 - ‬7 min drive
  • ‪はつ花そば 本店 - ‬5 min drive
  • ‪箱根上の湯スイッチバックカフェ - ‬11 min drive
  • ‪茶のちもと - ‬6 min drive
  • ‪杣の栖 - ‬7 min drive

About this property

Hatsuhana

Hotel in Hakone with full-service spa and 24-hour front desk
There's a restaurant on site. Public spaces have free WiFi. Hatsuhana offers its guests a full-service spa. Hatsuhana also features a terrace and shopping on site. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hatsuhana was completed in September 2022.

This 3-star Hakone hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 6 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • On-site shopping
  • No smoking on site
  • Dining venue
Hatsuhana offers 35 accommodations with minibars and a safe. 50-inch flat-screen televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,588 reviews
The price is AU$809
1 Oct - 2 Oct
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 9:00 AM for a fee: JPY 4,235 for adults and JPY 2,420 for children
  • A restaurant

Restaurants on site

  • DINING HANAEMI

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Renovated entire property - September 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 4235 for adults and from JPY 2420 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Hatsuhana Hakone
Hatsuhana Hakone
Hatsuhana Hotel Hakone Machi
Hatsuhana Hotel
Hotel Hatsuhana
Hatsuhana Hakone
Hatsuhana Hotel Hakone

Frequently asked questions

Is parking available at Hatsuhana?

Yep, Hatsuhana has a free self car park. Onsite parking is limited.

How much does it cost to stay at Hatsuhana?

As of 22 Sept 2025, prices found for a 1-night stay for 2 adults at Hatsuhana on 1 Oct 2025 start from AU$1,024.1, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hatsuhana?

The closest beach to Hatsuhana is Atami Sun Beach (13.8 km).

Is there a spa on site at Hatsuhana?

Yep, there is an onsite spa at Hatsuhana. You'll enjoy services like massages.

Are there hot tubs in the rooms at Hatsuhana?

No, but there are spring water baths in the guestrooms.

Does Hatsuhana serve breakfast?

You bet, local cuisine brekkie is available daily between 7:30 AM and 9:00 AM.

Is there a free airport shuttle available at Hatsuhana?

No, Hatsuhana does not offer an airport shuttle service.

Is there a bar or restaurant at Hatsuhana?

Yep, you can grab a meal at Hatsuhana's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Hatsuhana?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hatsuhana?

No, pets are not allowed.

Hatsuhana Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 26 out of 34 reviews
Rating 8 - Good. 6 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paolo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.
Stayed 3 nights in Jun 2025

10/10 Excellent

Russell, Wailuku

Stayed 1 night in May 2025

10/10 Excellent

Raymond

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10
Stayed 1 night in May 2025

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.
Stayed 2 nights in Mar 2025

10/10 Excellent

Soonkie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Minju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Stayed 3 nights in Nov 2024

8/10 Good

Cloriza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience a superlative modern property with exceptional staff.
Stayed 1 night in May 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reclusive area. Close to nature but far from everything else.
Stayed 1 night in May 2024

10/10 Excellent

Tenghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お風呂も食事もスタッフの皆さまも素晴らしかったです。

外国人をおもてなしいたしました。 感激しておりました。ありがとうございました。
Stayed 1 night in Jun 2025

10/10 Excellent

TAKASHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

すべてが素晴らしい

竹を見、小鳥の声を聞きながらの寝湯は生涯最上位の湯でした。
Stayed 1 night in May 2025

10/10 Excellent

Ma Ka Ho

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff members are incredibly friendly. Although some of them had limited English skills, they made every effort to communicate effectively with us. Everyone was so helpful and welcoming, and I want to express my heartfelt gratitude to all of them. The building is very new, and the view was stunning—especially with the tall green trees, which added to the cool and tranquil atmosphere. I would definitely love to return and stay at this hotel again.
Stayed 2 nights in Apr 2025

10/10 Excellent

SHINOBU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内どこも綺麗で、細やかなサービスが充実しており、ゆっくり過ごすことが出来ました。娘も大満足でまた訪れたいお宿でした。
Stayed 1 night in Mar 2025

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality exceeded my expectations
Stayed 1 night in Mar 2025

6/10 Okay

Hoi Lun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

酒店漂亮舒服又乾淨，但可惜…

酒店房間很漂亮乾淨，住了幾天很舒適，但可惜了…員工非常粗心大意，住了3晚，每晚都能出錯一次，不是大清早按門鈴送錯東西，就是收拾房間把客人東西收掉…..投訴也沒用，員工聽不明白英語阿…另外餐廳的食物也一般般，試過很多家5星級溫泉酒店的晚餐，這家的是最一般和給的食物比較廉價的，另外房間洗澡水壓真的很小…除了這幾個問題，酒店房間是真的很乾淨舒服的
Stayed 3 nights in Feb 2025

10/10 Excellent

Man Ching Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner.
Stayed 4 nights in Nov 2024

10/10 Excellent

ChangWoo

Stayed 1 night in Nov 2024

4/10 Poor

Sang Yong

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024