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DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

4.0 star property
Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

Outdoor pool, pool umbrellas, pool loungers
View from room
Sports facility
Horseback riding
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
The current price is AU$251
includes taxes & fees
18 May - 19 May

Explore the area

Map
Naisali Island, Sonaisali Island
  • Port Denarau
    ‪23 min drive‬
  • Port Denarau Marina
    ‪23 min drive‬
  • Denarau Beach
    ‪31 min drive‬
  • Nadi (NAN-Nadi Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Ocean View, Beachfront (BURE)

47-inch LCD TV with premium TV channels, TV, DVD player

Premium Room, 1 King Bed, Ocean View, Beachfront (BURE)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Beachfront

Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Queen Beds, Balcony, Beachfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Ocean View (Bure)

Premium bedding, minibar, in-room safe, blackout curtains

Room, Multiple Beds, Ocean View (Bure)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Room, Multiple Beds, Ocean View (Bure)

Premium bedding, minibar, in-room safe, blackout curtains

Premium Room, Multiple Beds, Ocean View (Bure)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Ocean View (BURE)

47-inch LCD TV with premium TV channels, TV, DVD player

Room, 1 King Bed, Ocean View (BURE)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Sea view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Sonaisali Island

A family-friendly stay in Sonaisali Island awaits you at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island. You'll be 17.4 km (10.8 mi) from Port Denarau and 17.7 km (11 mi) from Port Denarau Marina. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing day at Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, outdoor tennis court and pool loungers as well as access to horse riding/hire. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 4-property class Sonaisali Island hotel include Namaka Market and Wailoaloa Beach.
View more Resorts in Sonaisali IslandOpens in a new window

What's nearby

  • Port Denarau - 23 min drive - 17.4 km
  • Sheraton Denarau Golf and Racquet Club - 23 min drive - 17.6 km
  • Port Denarau Marina - 23 min drive - 17.8 km
  • Denarau Golf and Racquet Club - 24 min drive - 18.0 km
  • Denarau Beach - 31 min drive - 18.3 km

Getting around

  • Nadi (NAN-Nadi Intl.) - 31 min drive

Restaurants

  • ‪Mamacita's - ‬24 min drive
  • ‪28G - ‬24 min drive
  • ‪Lulu Bar Cafe Restaurant - ‬23 min drive
  • ‪Sentai Seafood Restaurant - ‬13 min drive
  • ‪Bazaar - ‬23 min drive

About this property

DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

Family-friendly hotel with 2 restaurants and full-service spa
DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. A fitness centre, spa services, and a terrace are also featured at the family-friendly DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Sonaisali Island hotel.

  • 120 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2016
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island offers 120 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi

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  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.3 out of 5, Excellent, 1,083 reviews
The price is AU$409
includes taxes & fees
19 May - 20 May
Hilton Fiji Beach Resort and Spa

Property amenities

Internet

  • Available in all rooms: WiFi (FJD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: FJD 45 for adults and FJD 22.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • DVD player
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately FJD 45 for adults and from FJD 22.50 for children
  • Fee for in-room wireless Internet: FJD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: FJD 9.95 (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sonaisali Island Resort
Fiji Sonaisali Island Resort
DoubleTree Resort Hilton Hotel Fiji Sonaisali Island
Hotel Sonaisali Island
Sonaisali Island Hotel Fiji
Sonaisali Island Resort Fiji Hotel Sonaisali Island
DoubleTree Resort Hilton Hotel Fiji
DoubleTree Hilton Fiji Sonaisali Island
DoubleTree Hilton Fiji
DoubleTree Resort by Hilton Hotel Fiji Sonaisali Island
DoubleTree Resort by Hilton Hotel Fiji Sonaisali Island
DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island Resort

Frequently asked questions

What is the cancellation policy at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island on 18 May 2025 start from AU$251.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

Yep, DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island has a free self car park.

Are there any beaches close to DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

The closest beach to DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island is Wailoaloa Beach (9.6 km).

Is there a spa on site at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

Yep, Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island have a pool?

Yep, and guests love it! DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island features a full-service spa, an outdoor pool and 2 restaurants.

What makes DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island.

Is DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island is a hit with families.

Does DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island serve breakfast?

Sure does, buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island?

No, pets are not allowed.

DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1001 reviews
Rating 8 - Good. 278 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

The resort is lovely and people are very friendly. The only downside is that you are well away from the shops
Stayed 5 nights in Mar 2025

4/10 Poor

Zoey Mae

Stayed 2 nights in Nov 2024

4/10 Poor

Daniella

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was excellent Pataya, Kesa, Sunny, Aporosa and the front desk staff were very friendly and welcoming, which made this trip bearable. The property needed work! THIS ISN'T A BEACH FRONT PROPERTY. There is NO beach on this property. The property also had BEDBUGS; yes I said it. We were switched from one room to another! Food was doable, but not the best! The entertainment only happened on 1 night of the week, which was Saturday. Activities; there are none. Most of the activities in Fiji aren't on the main Island. The transportation service for the hotel are contracted out and these guys are absolutely HORRIBLE, they tried to over charge us until I complained. One of the driver charged us $280 Fiji dollars to take us to the beach, stop for lunch and back. When it only cost $50 Fiji dollars for 2 people to travel to and from the airport using a meter taxi. I have stayed at other Double Trees stateside but this by far is the worst one ever!!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grest place for a family holiday
Stayed 7 nights in Jan 2025

6/10 Okay

NICHOLAS

Travelled with family
Liked: Cleanliness, room comfort

Family two night stay

The room was spacious and clean with comfy beds. The pool was fabulous. Beach is not suitable for swimming which came as a surprise. Staff were on the whole friendly and helpful. If you go horse riding beware as my daughter was bitten mercilessly by fleas.
Stayed 1 night in Jan 2025

10/10 Excellent

Tina Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were amazing and really helpful.
Stayed 7 nights in Jan 2025

10/10 Excellent

Maryanne

Travelled with group
Liked: Cleanliness, staff & service
Nice accommodation, breakfast buffet was the best! . Pros : breakfast buffet is so good! One of my top highlights. Air con in my room. Cons : outlet plugs didn't work in my room. Walking distance from my room to the pool/restaurant was quite a walk and tiering. Boat ride to & from the hotel to my car was exhausting especially coming home from a night out, had to wait a while for the boat to pick us up. Would've loved to park up & go straight to my room without the extra wait & boat travel. Overall, I enjoyed my stay here. Wish we could swim till midnight as night time feels like the best time to be inth pool without the hot sun beaming. Vinaka Double Tree.
Stayed 5 nights in Jan 2025

6/10 Okay

mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am with place. However, i have ecperianced difficulties with the booking agent expedia. The banglo was advertised as ocean view but the ocean view is restricted. Also, confusion regarding the package whether yhe breakfast was included.
Stayed 5 nights in Jan 2025

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Doubletree is in a unique, private location which reflects the Pacific Island with its thatched roofs and steps away from the sea.
Stayed 1 night in Jan 2025

10/10 Excellent

James Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, it was comfortable and clean without being luxurious. The breakfast was fantastic but I only tried one evenings buffet and it was lovely. The beachside tevu restaurant was excellent and I loved the room service. The staff were all wonderful and I would definitely be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good gym, tasty food, exceptional staff!
Stayed 6 nights in Jan 2025

10/10 Excellent

Tess, Tauranga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a couple who simply wanted a place to relax, DoubleTree was excellent. Tavu grill restaurant had the dinners we wanted - seafood. Vulani restaurant provided breakfast and lunch for various taste buds. The pool bar had deals such as 5 for the price of 4 = fjd $40 so that's not outrageous. Staff were simply superb. The bungalow overlooking the ocean is perfect for us. Only coffee/tea facility in the bure. Huge room. We will be back to this tranquil resort.
Stayed 9 nights in Jan 2025

10/10 Excellent

Ferry Andreas

Stayed 7 nights in Jan 2025

8/10 Good

Natalie

Stayed 3 nights in Jan 2025

6/10 Okay

Gabriella

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Beautiful backdrop and pool. Old rooms with non-working facilities. Below average food that is overpriced. Kids club was only 4 hours a day and poorly run.
Stayed 6 nights in Jan 2025

4/10 Poor

Jane

Travelled with family
This property is looking dated, tired & neglected in places. The team is lovely but stretched. NYE stop-over was disappointing with main dining venue beyond capacity to accommodate all guests & the only 1 other location under-resourced. New arrivals queuing at main venue at 8pm with little children only to be informed of 2 hour wait for possible tables.
Stayed 1 night in Dec 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service
The staff were great. But the food at 1 of the restaurants was below average. It was expensive and awful. Also the transfer i ordered to take us to the airport left at 6.15am for a 30 min drive and we didnt need to be there until 8.15. So we didnt get to have our breakfast ( which had been paid in advance) when I said to the girl its too early she just dismissed me and moved on to another customer..
Stayed 4 nights in Jan 2025

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Double Tree in November 2024. Everyone was so friendly and kind. Kids enjoyed a kids club with crab hunting, boat making, shell painting and other activities. Swimming pool with a swim-in bar was a hit! Long open hours allowed us to swim there multiple times during a day. Lots of free activities offered on site, basket weaving, coconut tree climbing, wood carving, evening shows and many more. Restaurants were really good, seafood and meat buffets were so amazing! Kids meals were also really nice. Sunset boat river tour was one of the most memorable events, highly recommend it. Breakfast buffet was outstanding! So many different options for every taste. Lovely place, we will definitely come back!
Stayed 9 nights in Nov 2024

8/10 Good

Rajendra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, a bit far but we had the hire car so dint matter much. We enjoyed living in this property
Stayed 6 nights in Dec 2024

2/10 Terrible

shikha

Disliked: Cleanliness
No clean sheets; broken spa button, not much veg options, staff over worked and not paid well, no water in the dining package
Stayed 6 nights in Dec 2024

4/10 Poor

sujit kumar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Food was below average! Expected more from hilton
Stayed 6 nights in Dec 2024

4/10 Poor

Zoltan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Hillary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Shaina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Average stay at best. Unfortunately, our first impression was hard to come back from, being told we were “downgraded” at check-in, which was at 8pm after travelling all day. A note and a bottle of wine was sent to us in response, however, first impression have a lasting effect. I do want to highlight there were a few positives that made an impact. Dinner at Tavu is highly recommended. Service was exceptional. La & Maggie (they deserve a promotion) are truly wonderful and made our dinners each night memorable and delicious. The rest of the staff were all courteous and polite. They continuously checked in with us during our stay. To give this resort the benefit of the doubt, it’s definitely more a 3 star stay. Do not expect a 4 star resort, although prices reflect otherwise… We did not swim in the pool as it was taken over by kids. We do not have children, therefore chose to opt out of swimming. The buffet was not hygienic and the food was far from ideal. Again, maybe suitable for children or people who expect a basic buffet and menu option. Drinks also quite lacklustre I.e., champagne had no bubbles etc. If you choose to stay here, keep it short and sweet and plan to travel outside the resort for food and activities. The staff did the best they could with their resources. Hilton needs to put some money back into this resort if they expect repeat visitors as we likely will not come back as 4/5 star resorts are similar cost and noticeably a step or two above.
Stayed 6 nights in Dec 2024