2/10 Terrible
Samson
Travelled with group
11 Jan 2026
Upon arrival, the condition of the room was unacceptable. The room was dirty with visible hair and cockroach eggs. The walls were mouldy. The bedsheets were stained and the pillows were discoloured with yellow marks. The bed base showed water staining consistent with flood damage. These conditions raised serious concerns about hygiene and guest safety.
In addition, the in room safe was broken and not mounted to anything, meaning it could easily be removed. This completely undermines the purpose of a safe and presents a clear security risk.
I raised these issues with hotel staff, however their response was defensive and dismissive, effectively communicating that I should accept what had been provided. Given the condition of the room and the lack of meaningful engagement from staff, I had no choice but to leave the property immediately and secure alternative accommodation at my own cost.
This experience was both distressing and disruptive to my travel plans. The property does not reflect the standard represented on your platform. I can provide photographs that clearly evidence the issues outlined above and substantiate my claim.
I request that Expedia review this matter and consider an appropriate refund for the unused stay.




Samson
Stayed 2 nights in Dec 2025



























