See all properties
Save

Best Western Plus Inner Harbour

3.0 star property
Hotel with a seasonal outdoor pool, steps from Victoria Harbour

Photo gallery for Best Western Plus Inner Harbour

Suite, Multiple Beds, Kitchen, Harbour View
Property entrance
Suite, Multiple Beds, Kitchen, Harbour View
Suite, 1 King Bed, Kitchen, Harbour View (Penthouse;with Sofabed)
Suite, 1 King Bed, Kitchen, Harbour View (Penthouse;with Sofabed)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Gym
  • Parking available
  • Business services
The current price is AU$179
includes taxes & fees
12 Feb - 13 Feb

Explore the area

View map
412 Quebec Street, Victoria, BC, V8V1W5
  • Place, Victoria Clipper Ferry Terminal
    ‪1 min walk‬
  • Place, Victoria Harbour
    ‪2 min walk‬
  • Place, Royal BC Museum
    ‪7 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

8.6 out of 10
Excellent
(33 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Park View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony, Park View

8.6 out of 10
Excellent
(53 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Park view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Partial Harbour View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony (with Partial Harbour View)

8.8 out of 10
Excellent
(10 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Partial ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(46 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Balcony, Park View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Balcony, Park View

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Park view
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony, Park View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Park View

8.8 out of 10
Excellent
(23 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Park view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (with Partial Harbour View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Balcony (with Partial Harbour View)

8.8 out of 10
Excellent
(15 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Heating
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Balcony (with Partial Harbour View)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Balcony (with Partial Harbour View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Partial ocean view
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Patio

8.2 out of 10
Very good
(12 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Kitchen, Harbour View

Suite, Multiple Beds, Kitchen, Harbour View

Suite, Multiple Beds, Kitchen, Harbour View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Heating
Free cots/infant beds
Kitchen
Fridge
  • Harbour view
  • 107 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Patio, Garden View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Patio, Garden View

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Harbour View (Penthouse;with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Kitchen, Harbour View (Penthouse;with Sofabed)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Heating
Free cots/infant beds
Kitchen
Fridge
  • 78 sq m
  • Sleeps 4
  • 1 King Bed

King Room with Sofa Bed and Balcony

  • Sleeps 4

Two Queen Room with Park View

  • Sleeps 4

Two Queen Room with Balcony

  • Sleeps 4

King Room with Balcony and Partial Harbor View

  • Sleeps 2

Queen Room with Park View

  • Sleeps 2

King Room with Park View

  • Sleeps 2

Two Queen Room with Balcony and Partial Harbor View

  • Sleeps 4

Queen Room with Balcony and Partial Harbor View

  • Sleeps 2

Queen Suite with Kitchenette and Jetted Tub

  • Sleeps 4

View all photos for Suite, 1 Double Bed, Non Smoking, Kitchenette (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Suite, 1 Double Bed, Non Smoking, Kitchenette (with Sofabed)

Highlights

Balcony or patio
Heating
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Highlights

Balcony or patio
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

One Bedroom Penthouse

  • Sleeps 4

1 King Bed, Non-Smoking, Ground Floor Patio, Garden View, Microwave and Refrigerator

  • Sleeps 2

1 King Bed, Non-Smoking, Ground Floor Patio, Flat Panel Tv, Microwave And Refrigerator, Pillow Top Mattress, High Speed Internet Access, Full Breakfast

  • Sleeps 2

King Room With Kitchen-Non-Smoking

  • Sleeps 2

Suite-1 Double Bed, Non-Smoking, Sofabed, Kitchenette

  • Sleeps 4

View all photos for Queen Room With Microwave And Refrigerator-Non-Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

You may also like

Ad
Studio, 1 Queen Bed, Non Smoking (Heritage House 4) No Pets | Property entrance

Spinnakers Brewpub & Guesthouses

Victoria West
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.6 out of 5, Wonderful, 448 reviews
The price is AU$156
includes taxes & fees
8 Feb - 9 Feb
Spinnakers Brewpub & Guesthouses

About the area

Victoria

Best Western Plus Inner Harbour puts you in the heart of Victoria, within steps of Victoria Harbour and Victoria Clipper Ferry Terminal. Highlights at this hotel include free buffet breakfast and a sauna. .Enjoy the gym and seasonal outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also the convenience of self parking. .Sights within a short walk of this Inner Harbour hotel include Legislative Assembly of British Columbia and Government Street.

What's nearby

  • Victoria Clipper Ferry Terminal - 1 min walk - 0.2 km
  • Victoria Harbour - 2 min walk - 0.2 km
  • Government Street - 4 min walk - 0.4 km
  • Royal BC Museum - 7 min walk - 0.7 km
  • Fisherman's Wharf Park - 7 min walk - 0.7 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 38 min drive

Restaurants

  • ‪Milestones - ‬8 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Tractor - ‬9 min walk
  • ‪Q At The Empress - ‬7 min walk
  • ‪Tea at the Empress - ‬7 min walk

About this property

Best Western Plus Inner Harbour

Hotel with a seasonal outdoor pool, steps from Victoria Harbour
Best Western Plus Inner Harbour offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available daily. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Best Western Plus Inner Harbour. For a fee, parking is available.

Smoking is allowed in designated areas at this Victoria hotel.

  • 74 guestrooms or units
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
Best Western Plus Inner Harbour offers 74 accommodations with DVD players and a safe. Rooms open to balconies or patios. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Free daily buffet breakfast
Embassy Inn
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.7 out of 5, Exceptional, 1,553 reviews
The price is AU$207
includes taxes & fees
9 Feb - 10 Feb
Embassy Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 17 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • DVD player
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 17 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 01 June and close on 30 September.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Inner Harbour
Best Western Plus Inner Harbour
Best Western Plus Inner Harbour Hotel
Best Western Plus Inner Harbour Hotel Victoria
Best Western Plus Inner Harbour Victoria
Best Western Hotel Victoria
Best Western Victoria
Victoria Best Western
Plus Inner Harbour Victoria
Best Western Plus Inner Harbour Hotel
Best Western Plus Inner Harbour Victoria
Best Western Plus Inner Harbour Hotel Victoria

Frequently asked questions

Is parking available at Best Western Plus Inner Harbour?

Yep, Best Western Plus Inner Harbour has a covered self car park with in/out privileges for CAD 17 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Plus Inner Harbour?

As of 3 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Inner Harbour on 12 Feb 2026 start from AU$179.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Inner Harbour have a pool?

Best Western Plus Inner Harbour has a seasonal outdoor pool. The pool is open from June 01 to September 30.

Is Best Western Plus Inner Harbour family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Inner Harbour is a hit with families.

Does Best Western Plus Inner Harbour serve breakfast?

You bet, our travelers highly rate the free buffet brekkie here! Offered daily between 7:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Best Western Plus Inner Harbour?

No, Best Western Plus Inner Harbour does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Inner Harbour?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Inner Harbour?

No, only service animals are allowed.

Best Western Plus Inner Harbour Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1001 reviews
Rating 8 - Good. 317 out of 1001 reviews
Rating 6 - Okay. 121 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the Reno going on then a major flood on the second floor , the staff went above and beyond to make our time there a good experience. Kudos to kitchen staff for creating a breakfast area in the lobby at 6 a.m.
Stayed 2 nights in Oct 2025

8/10 Good

Graham

Stayed 6 nights in Oct 2025

8/10 Good

brady

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been going there for a number of years every Fall
Stayed 2 nights in Oct 2025

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness
Breakfast is ok. Parking is good
Stayed 1 night in Oct 2025

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, amenities
Breakfast is great.walking distance to the harbour.
Stayed 5 nights in Oct 2025

8/10 Good

Debbie C, Stony Plain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I understand occasionally repairs need to be made to properties, but we were only notified of the construction activity in the parking lot about a week before our stay. The construction only really interfered with our stay when it came to entering and exiting the hotel. It wasn't really a problem for us but I could see that some guests could have had trouble with the uneven ground. We only had breakfast once during our stay and it was pretty good, nice and hot. The room was nice and we apprecitated the nice view as well as the balcony. We also liked the fact our beds were made daily without requesting. Overall a comfortable stay.
Stayed 3 nights in Oct 2025

4/10 Poor

Palwinder

Disliked: Cleanliness, staff & service, property conditions & facilities
A worn out property, the shower curtains are torn thr beds are dinky and it just doesn’t feel very welcoming.
Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Stayed 2 nights in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
construction work on front entrance all day was noisy. They did let guests know about it in advance of the stay.
Stayed 8 nights in Oct 2025

10/10 Excellent

Donald R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual, comfortable, convenient, quiet.
Stayed 1 night in Oct 2025

6/10 Okay

Sam

Under remodeling. Front door partially blocked off. Breakfast was only average. Location was great. Room was only average.
Stayed 3 nights in Oct 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is generally clean and in a good state of repair. The location is good, easily walkable into town and to buses. There is a lack of facilities at the hotel with nowhere to sit and have a drink in the evening and no dining options apart from breakfast, meaning you have to go out for everything. The rooms are clean and functional, but with dull and dated decor, with poor lighting, meaning they are dark all day. Staff are friendly and helpful, though there are few of them. We wouldn’t stay again.
Stayed 5 nights in Oct 2025

10/10 Excellent

Stevo

Travelled with partner
Yes all good
Stayed 2 nights in Oct 2025

8/10 Good

LEA ROSE

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good. It is walking distance from parliament and fairmont empress. Food is decent.
Stayed 2 nights in Oct 2025

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast service was terrible. Posted hours were 0630 to 10 am but food ran out at 0945 and was not replenished. Staff member on duty was not at all helpful: not cleaning tables; not replenishing food, and being rude.
Stayed 1 night in Oct 2025

4/10 Poor

Brenda

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hot tub was broken when we arrived which was very disappointing as it was a reason we selected this hotel. We had received the following notice before arriving Please be advised that we will undergoing exterior renovations of the hotel’s driveway entrance beginning October 6th for approximately 6 weeks. Work is scheduled between 9:30 a.m. and 5:00 p.m, with the potential for work to take place on weekends if delays are encountered due to weather. Please note there will be no work taking place over the Thanksgiving weekend, October 11th & 12th. During this period you will notice construction activity and equipment in and around the driveway area. We will make every effort to minimize disruption and appreciate your patience and understanding while this important work is completed. If you have any questions regarding this work, or require assistance during your stay, please don’t hesitate to contact our front desk team at 250-384-5122. Thank you for your understanding and for choosing to stay with us. The noise level included sometimes 3 jack hammers working at once. This made it so my husband, who has mobility issues and was planning to relax in the room, felt unable to spend time there. That forced him out onto the street looking for a quiet place to sit. I think a little more warning than that given would be appropriate for that level of disruption. Work started at 9am which some might still be sleeping. I had assumed it was going to be a minor inconvenience.
Stayed 2 nights in Oct 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were awesome. Very disappointed as a rewards member that we were warned with insufficent time to change that there was construction on the driveway. The work was extremely loud and on one of the mornings we were woken arond 7.30 by a bin being dropped off. The steam room was not working also - this was another reason we chose this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay well I was in town for a work conference. Staff was nice , room was excellent
Stayed 3 nights in Oct 2025

6/10 Okay

Chelsea

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Found a bed bug and its eggs in our first room and were moved to another room. Vending machine at the hotel was not great--some of the rows were just not available even though there were items in them, orange juice wasn't cold when it came out, chocolate bar was soft and partially melted. Bathroom was mostly clean, though there was a mildew smell in the shower and handle on sink faucet needed to be really pressed down and pushed to one side to turn the water off. Staff were super friendly and helpful though, and we were upgraded to a room with a kitchenette after finding the bed bug in our initial room. Probably would not stay here again, but the staff were great.
Stayed 3 nights in Oct 2025

8/10 Good

Lorraine

Stayed 1 night in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the Harbour. We took advantage of the small kitchenette. There was a nice balcony overlooking the pool, but there isn't a view of the Harbour.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to the harbour!
Stayed 3 nights in Oct 2025