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3.9 out of 5

"With the pool being too cold to swim in July, it was great to have the extra lake activities available. A heated pool would have been awesome then it ... " More

By a verified traveller on Fri 09 Jul 2021

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Hotel Description

You'll be connected to the convention center at Novotel Sunshine Coast Resort Hotel, and within just a 15-minute stroll of Mudjimba Beach and Twin Waters Golf Club. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 361 rooms feature TVs with satellite channels, and you can enjoy balconies or patios, hair dryers, and phones. In-room dining is easy with amenities like refrigerators and room service. Irons/ironing boards, desks, and free toiletries are also available.

A relaxing day at Twin Waters Day Spa can include massages, detox wraps, and body wraps along with aromatherapy and thalassotherapy. The buffet restaurant, Nouveau Restaurant, is open for breakfast and dinner. SOLA is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and spa tub. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Twin Waters hotel include Marcoola Beach and Sunshine Plaza.

Suite, 1 Bedroom, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Lagoon View (Resort)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Bungalow, 1 Double Bed, Overwater

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Garden View (Resort)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, View

Bed Count 1 King Bed Maximum Occupancy 7 Max

Novotel Sunshine Coast Resort Hotel ratings based on 519 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Sunshine Coast Resort Hotel

Everyone (331) Couples (63) Family (112)
2 out of 5

Posted by on 11 Jul. 2021

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4 out of 5

Posted by on 10 Jul. 2021

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5 out of 5
With the pool being too cold to swim in July, it was great to have the extra lake activities available. A heated pool would have been awesome then it could be used all year round!

Posted by on 9 Jul. 2021

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4 out of 5

Posted by on 5 Jul. 2021

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5 out of 5
We were here during the recent lockdown and it was lovely to have the grounds and lake to walk around during our daily exercise session

Posted by on 4 Jul. 2021

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4 out of 5

Posted by on 3 Jul. 2021

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3 out of 5
There is a lot of work being done to renovate and refresh. The place is starting to look good again. What was disappointing was the lack of restaurants. They do have some but they just aren’t open. For us on a Saturday night our only choice was to order from a counter and find somewhere to sit in the lobby to eat a plated (knife and fork) meal. This was pretty poor. Before you book, make sure that you contact them to find out what is and isn’t open. Don’t just read the blurb in the ads.

Posted by on 20 Jun. 2021

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4 out of 5
Wonderful grounds and gardens and food a good standard when we dined on the outdoor deck near the pool and great food at a wedding reception

Posted by on 8 Jun. 2021

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4 out of 5

Posted by on 6 Jun. 2021

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5 out of 5
A beautiful resort. I stayed with my daughter, the room had everything we needed. It would have been good to have room service available , but we were able to order takeaway from the restaurant which was delicious. I will Definetely be back with the whole family in the warmer months to take advantage of the pool & water activities available on the lagoon

Posted by on 30 May 2021

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About the Novotel Sunshine Coast Resort Hotel

Location 270 Ocean Drive, Sunshine Coast, Twin Waters, QLD 4564

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Novotel Sunshine Coast Resort Hotel like an outdoor pool and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This eco-friendly hotel also offers a fitness center, a garden, and a terrace. Free self parking is available. This 4-star Sunshine Coast hotel is smoke free.

  • 361 guestrooms or units
  • 2 levels
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Maroochydore, QLD (MCY-Sunshine Coast) (5.1 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Novotel Sunshine Coast Resort Hotel offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Televisions come with satellite channels and pay movies. Business-friendly amenities include desks and phones. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available

Food & Drink

Nouveau Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

SOLA - This bar is located by the pool. Happy hour is offered. Open daily.

Deli Cafe - Onsite café. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Novotel Sunshine Coast Resort Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.