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Novotel Sunshine Coast Resort Hotel

4-star property
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD 1800 796 370
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4.0 out of 5
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See all 505 Wotif Reviews

"Family friendly, activities for kids, kangaroos that let the kids get up close, great restaurant, room was great value " More

By a verified traveller on Sun 19 Jul 2020

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Hotel Description

You'll be connected to the convention center at Novotel Sunshine Coast Resort Hotel , and within just a 15-minute stroll of Mudjimba Beach and Twin Waters Golf Club. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 361 rooms feature TVs with satellite channels, and you can enjoy coffee/tea makers, hair dryers, and phones. In-room dining is easy with amenities like refrigerators and room service. Irons/ironing boards, desks, and free toiletries are also available.

A relaxing day at Twin Waters Day Spa can include massages, detox wraps, and body wraps along with aromatherapy and thalassotherapy. The buffet restaurant, Nouveau Restaurant, is open for breakfast and dinner. SOLA is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and spa tub. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Twin Waters hotel include Marcoola Beach and Sunshine Plaza.

Suite, 1 Bedroom, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resort Room, Room, Multiple Beds, Lagoon View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Overwater

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resort Room, Double Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort Room, Room, Multiple Beds, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, View

Bed Count 1 King Bed Maximum Occupancy 7 Max

Novotel Sunshine Coast Resort Hotel ratings based on 505 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sunshine Coast Resort Hotel

Everyone (343) Couples (48) Business (1) Family (103)
3 out of 5

Posted by on 20 Jul. 2020

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Comment from Hotel Management

3 Aug. 2020 by Novotel Sunshine Coast Resort

Thank you for your review.

5 out of 5
Family friendly, activities for kids, kangaroos that let the kids get up close, great restaurant, room was great value

Posted by on 19 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your review. We are thrilled you had such a wonderful experience and hope to welcome you back in the future.

4 out of 5
Overall experience was great. Had an awesome time with family with kids. the sailing and kayaking which is included in the price makes it a great deal. Only issue was the restaurant team were uncoordinated with mixed up orders and lenghty wait times for meals even with only a few people in the restaurant. We will go there again but will be looking for a better deal. Price is still a little on the expensive site.

Posted by , from Brisbane on 18 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your constructive feedback. We are pleased to hear you enjoyed the activities and we thank you for providing feedback regarding the service at our restaurant. We offer our apologies and assurance ongoing training to better manage bookings moving forward is a priority for our team. We do hope to welcome you back soon.

5 out of 5
The resort aspect was amazing especially for a family i wish we knew all that was there before we had spent most the day out before checking in. Cant wait to stay there again.

Posted by , from Queensland on 18 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your review. We hope to welcome you back for another stay, where you can enjoy the many different activities on offer!

5 out of 5
Great staff and plenty to do, only a short walk to the beach. The rooms were clean and the gardens beautifully landscaped. Thanks to Adi for his amazing service, a very kind human that clearly loves what he does and it shows.

Posted by , from Brisbane on 7 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your review. We are so pleased to hear you had a wonderful stay.

4 out of 5
Very clean and great service. Food wasn’t the best buts still an awesome stay.

Posted by , from Twin waters on 30 Jun. 2020

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Comment from Hotel Management

9 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your constructive review of Novotel Sunshine Coast Resort.

4 out of 5
Great position Needs a bit of maintenance as some fittings are lose on the walls

Posted by , from Brisbane on 21 Jun. 2020

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Comment from Hotel Management

9 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your constructive feedback. It is greatly appreciated by our team for continued improvements.

4 out of 5

Posted by on 20 Jun. 2020

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Comment from Hotel Management

9 Jul. 2020 by Novotel Sunshine Coast Resort

Thank you for your review.

5 out of 5
Very spacious,and clean. The rooms however are difficult to locate

Posted by on 8 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Novotel Sunshine Coast Resort

Thank you for your review.

4 out of 5
Nice resort and a lot to do inside the resort with out leaving

Posted by , from Brisbane on 7 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Novotel Sunshine Coast Resort

Thank you for your review.

About the Novotel Sunshine Coast Resort Hotel

Location 270 Ocean Drive, Sunshine Coast, Twin Waters, QLD 4564

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Novotel Sunshine Coast Resort Hotel like an outdoor pool and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers a fitness center, a garden, and a terrace. Free self parking is available. This 4-star Sunshine Coast hotel is smoke free.

  • 361 guestrooms or units
  • 2 levels
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Maroochydore, QLD (MCY-Sunshine Coast) (6.5 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Novotel Sunshine Coast Resort Hotel offers 361 accommodations with coffee/tea makers and hair dryers. Televisions come with satellite channels and pay movies. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Nouveau Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

SOLA - This bar is located by the pool. Happy hour is offered. Open daily.

Deli Cafe - Onsite café. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.