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LABNA' Suites Tulum

2.5 star property

Photo gallery for LABNA' Suites Tulum

Terrace/patio
Front of property
Front of property
Exterior detail
Shower, rainfall showerhead, free toiletries, towels

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View map
Calle Neptuno Esq. Calle Andromeda, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪5 min walk‬
  • Place, Hospital de Tulum
    ‪11 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Superior Suite

Superior Suite

Superior Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

1 bedroom, in-room safe, individually decorated, free WiFi

Room

  • 30 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

1 bedroom, in-room safe, individually decorated, free WiFi

Room

  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

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About the area

Tulum

At LABNA' Suites Tulum you'll be within just a 5-minute stroll of Dos Aguas Park and within 15 minutes of Hospital de Tulum. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a terrace and a garden. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Tulum City Center hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Dos Aguas Park - 5 min walk - 0.4 km
  • Hospital de Tulum - 11 min walk - 1.0 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Cenote Calavera - 4 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Negro Huitlacoxe - ‬1 min walk
  • ‪La Negra Tomasa - ‬1 min walk
  • ‪Harrtoo - ‬2 min walk
  • ‪Batey - ‬1 min walk
  • ‪Caribe Swing - ‬2 min walk

About this property

LABNA' Suites Tulum

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at LABNA' Suites Tulum.

Smoking is allowed in designated areas at this Tulum hotel.

  • 10 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
LABNA' Suites Tulum offers 10 air-conditioned accommodations with espresso makers and a safe. Each accommodation is individually decorated. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Separate bedroom

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

Property is also known as

Casa Kopal Hotel Tulum
Casa Kopal Hotel
Casa Kopal Tulum
Casa Kopal
KOPAL Tulum
LABNA' Suites Tulum Hotel
LABNA' Suites Tulum Tulum
LABNA' Suites Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at LABNA' Suites Tulum?

LABNA' Suites Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to LABNA' Suites Tulum?

The closest beach to LABNA' Suites Tulum is Playa Paraiso (3 km).

What makes LABNA' Suites Tulum a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at LABNA' Suites Tulum.

Is there a free airport shuttle available at LABNA' Suites Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at LABNA' Suites Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at LABNA' Suites Tulum?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at LABNA' Suites Tulum?

No, pets are not allowed.

LABNA' Suites Tulum Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 17 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 16 out of 53 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there is no property at this location it is a bar, the ad was a fraud when we showed up there was no hotel when we called the hotel they never answered me when I asked the people at the bar they said it happens all the time the last two weeks
Stayed 2 nights in Dec 2020
Verified

2/10 Terrible

Ileana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
todo malisimo nunca nos dijeron q ya habian cambiado de administración... y los de la nueva nos trataron mal
Stayed 4 nights in Dec 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel NO EXISTE. Es una estafa. Conocí otras personas que han hecho reserva aquí y les ha pasado lo mismo.
Stayed 1 night in Jan 2021
Verified

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hagan reservas en este hotel ! Es fraude y no existe !!!!
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien lugar perfecto para vida nocturna
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Tiempo de espera largo

En recepción no hubo nadie fuimos y volvimos tres veces durante cuatro horas hasta que tuvimos suerte de encontrarlo. El hotel es muy bonito y cómodo. El desayuno fue pan blanco con mermelada, papaya y fruta. El encargado dijo que podíamos dejar el carro sobre la avenida, pero a las 2 de la mañana la grúa de tránsito nos despertó para llevarnoslo
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Casa Kopal debe cambiar mucho

Casa Kopal está un hotel abandonado, lo siento. Para el check-in no había nadie y tuvimos que esperar allí solitos por más de 1 hora que alguien llegasse. Internet está mala, malísima. Limpieza muy más o menos. Uno día, llegamos de la playa, el quarto no había sido limpio ni arreglado. Reclamamos y dicieron que no había personas para hacerlo. El desayuno super básico y, terminado el pan un dia, por ejemplo, no hay pan en el día siguiente. Suerte que la sandía está grande así tenía esta única fruta todos los días. Atención también que a veces falta agua ... No sufrimos esta falta porque llamaron camión pipa. Suerte nuestra también que el aire condicionado solo se rompió en el último día nuestro de experiencia Casa Kopal. Cosas positivas del lugar é la simpatia de Mary, la hermosa ubicación y el claro potencial del lugar. Esperanza!
Stayed 5 nights in Feb 2020
Verified

8/10 Good

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good. There is quite a bit of noise from the bars downstairs. But we had some long days and slept kinda ok anyway
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zo mooi de foto’s eruit zien, zo slecht het is we hebben nog nooit zo beroerd “hotel” gehad. Een douche waar alleen 3 druppels koud water uit valt want warm water was er ook niet, een wc zonder bril want die was al afgebroken maanden lang, schimmel door de gehele kamer en badkamer, beestjes over je bed en nachtkastjes en muren. Over hygiene gesproken geen 1x kwamen ze de kamer verzorgen geen schone handdoeken of schoonmaak, wc papier was er ook niet. Er stond dat het inclusief ontbijt was helaas geen ontbijt gezien, ook was er alleen snachts iemand aanwezig overdag was er niemand. Dan de nachtelijke herrie je kan hier totaal niet slapen, ja vanaf 5uur snachts als alle clubs en kroegen dicht gaan maar je word al snel wakker van de herrie rond 7uur ochtends aangezien dan alles weer open gaat en het allemaal weer overnieuw begint! Helaas doet t hotel of ze t allemaal niet snappen ook als je het in t spaans laat vertalen en expedia doet er ook totaal niks aan laat je gewoon aan je lot over! Zeer slechte zaak van beide kanten laten we nog maar niet over de prive transfer beginnen want die komt gewoon niet opdagen na afgesproken tijd en zorgt ervoor dat je een andere taxi moet nemen a €200 aan extra taxi kosten bovenop de €120 die we al betaald hadden. We zijn t helemaal beu zijn totaal niet uitgerust hebben 5 dagen alleen maar stress en zorgen gehad van deze reis! Een toren hoge rekening van al t gebel naar expedia en transfer bedrijf.
Stayed 5 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Property is still under preparation and the amenities are not what says on website. No hot water for shower. Breakfast was not good at all. Bread , butter and jam and most of them were moldy. I wouldn't suggest the place at all. Very noisy and surrounded by pubs, so music was loud and rooms were not noise proof.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
Stayed 6 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
L'hotel était bruyant et les douches froides. le personnelle loustic présent et ne parlant pas d'autres langues que l'espagnole
Stayed 3 nights in Dec 2019
Verified

8/10 Good

JESUS M

Liked: Cleanliness, staff & service, room comfort

Buena ubicación en pueblo

buena opción, muy bien ubicada, un poco de ruido pero aguantable! muchos cafes al rededor para desayunar!
Stayed 6 nights in Nov 2019
Verified

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención de todos y tiene excelente ubicación
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Me gusto la ubicación muy céntrica No me gusto la presión del agua en la regadera muy poca agua, y mucho ruido de los antros cerca. El wifi poca señal
Stayed 6 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación. En el centro y en zona de bares.
Stayed 4 nights in May 2019
Verified

6/10 Okay

Stephany

Liked: Cleanliness
Disliked: Staff & service
Los desayunos Terribles!!!! No había ni jugo ni hielo nada y no siquiera rico ahora las habitaciones ps no están espectaculares pero muy cómodas
Stayed 6 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
Stayed 3 nights in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
It's ok place , but they gotta do something with weird smell coming from renovation or something like this. Also not a cons , but be aware this lodging is located in very busy (read 'noisy') street, so get ready to enjoy night life vibes in your room as much as people outside.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Nous avions réservé deux chambres au même prix. L'une était spacieuse et confortable. L'autre petite et sans fenêtre. Le prix n'était pas justifié pour celle-ci. Le petit déjeuner n'est pas varié, pas de jus de fruit, très basique. À améliorer grandement. La situation géographique dans Tulum est parfaite. Stationnement dans la rue.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura fatiscente, sporca personale gentile ma non si puó certo dire sia carino. Per non parlare dell odore di chiuso
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Loreto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casa Kopal: un sueño!

Casa Kopal es un hermoso lugar donde poder hospedarse. Las instalaciones son de primera, la cama comodísima, la gente muy amable y tratan de ayudarte en todo. El desayuno rico, muy completo. Está ubicado en el centro de la ciudad, por lo tanto es fácil el desplazamiento para todos lados.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El gerente muy amable, céntrico el hotel , pero mucho ruido por bares en la noche
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cerca de bares y restaurantes, muy céntrico , pero mucho ruido en la noche por la música de bares, el Gte siempre muy amable
Stayed 1 night in Jan 2019