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Hotel Description

A family-friendly stay in Tulum awaits you at Papaya Playa Project. Within a 20-minute stroll, you'll find popular places like Tulum National Park and Tulum Beach. Highlights at this beachfront hotel include 2 outdoor swimming pools, a private beach, and a restaurant.

Free WiFi, private yards, and in-room childcare are featured in all 73 individually decorated rooms. Dining in is an option with room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and free toiletries. Free bottled water, in-room massages, and ceiling fans are also available.

A pampering day can include deep-tissue massages and Swedish massages along with detox wraps, facials, and aromatherapy. The hotel's own beach bar and bar/lounge are nice places to enjoy a drink. Enjoy the nightclub along with access to bike rentals and yoga classes. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:30 AM and noon. There's also extended parking, along with the convenience of an airport shuttle.

You'll be 2.5 km (1.6 mi) from Playa Paraiso and 2 km (1.2 mi) from Las Palmas Public Beach with a stay at this 4-star Tulum hotel.

Cabaña Jungle View 1 Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$388* Per night/room 15 Aug. - 16 Aug.

Design House (Palapa)

Bed Count 4 King Beds Maximum Occupancy 10 Max

Cabaña Ocean View 1 Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Casita Jungle with Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casita Ocean View with Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Design House (Coco)

Bed Count 5 King Beds Maximum Occupancy 10 Max

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and free beach club nearby. Bring your whole family to Papaya Playa Project for summer fun including 2 outdoor swimming pools and surf lessons. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 73 guestrooms or units
  • Dining venue
  • Nightclub
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (121.4 km / 75.4 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Papaya Playa Project offers 73 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Private outdoor space
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to noon.

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from room service (during limited hours).

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages on beach
  • Detoxification wrap
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 150.0.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 25 and MXN 75 for adults, MXN 15 and MXN 45 for children (approximately)
  • Airport shuttle fee: MXN 135 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Papaya Playa
  • Papaya Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Tulum
  • Papaya Project
  • Playa Papaya
  • Playa Papaya Project
  • Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project Hotel Tulum

You should know

  • Papaya Playa Project offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.