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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
Family-friendly hotel on the beach, with 2 outdoor pools

Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casa Coco | View from room
Creator video - submitted by Luxury Richland
Living area
Casa Arena
In-room safe, individually decorated, individually furnished, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$1,773
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Place, SFER IK
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪10 min walk‬
  • Place, Tulum Beach
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

View all photos for Room (Casa Viento)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Viento)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Ground Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Coco)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Arena)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Ground Pool)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita)

Room, Ocean View (Casita)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palapa)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Palma)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palma)

Highlights

Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Ceiling fan
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

A family-friendly stay in Tulum awaits you at Papaya Playa Project, Tulum, a Member of Design Hotels. Within a 20-minute stroll, you'll find popular places like Tulum Beach and Tulum National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Spa Papaya Playa can include deep-tissue massages, Swedish massages and facials. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the nightclub and pool loungers as well as access to bike hire and yoga classes. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Free local cuisine breakfast is available daily between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 2.8 km (1.8 mi) from Playa Paraiso and 4.3 km (2.7 mi) from Tulum Mayan Ruins with a stay at this 4-property class Zona Hotelera hotel.

What's nearby

  • SFER IK - 2 min walk - 0.2 km
  • Jaguar Park - 10 min walk - 0.9 km
  • Tulum National Park - 10 min walk - 0.9 km
  • Tulum Beach - 18 min walk - 1.5 km
  • Las Palmas Public Beach - 4 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Kin Toh - ‬2 min walk
  • ‪La Eufemia - ‬17 min walk
  • ‪Mateos - ‬6 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Family-friendly hotel on the beach, with 2 outdoor pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, Tulum, a Member of Design Hotels, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 87 guestrooms or units
  • Conference rooms
  • Local cuisine
  • Breakfast available (free)
  • Nightclub
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
Spa Papaya Playa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, Swedish massages and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Papaya Playa Project, Tulum, a Member of Design Hotels

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 009-007-001572/2025

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

What is the cancellation policy at Papaya Playa Project, Tulum, a Member of Design Hotels?

Papaya Playa Project, Tulum, a Member of Design Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Papaya Playa Project, Tulum, a Member of Design Hotels on 21 Dec 2025 start from AU$1,772.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Papaya Playa Project, Tulum, a Member of Design Hotels has a free self car park.

Are there any beaches close to Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Papaya Playa Project, Tulum, a Member of Design Hotels is a short 18-minute walk from Tulum Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Spa Papaya Playa is available for guests. You'll enjoy heaps of services like facials and Swedish massages.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Papaya Playa Project, Tulum, a Member of Design Hotels has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Papaya Playa Project, Tulum, a Member of Design Hotels?

Papaya Playa Project, Tulum, a Member of Design Hotels features a private beach, 2 outdoor pools and a full-service spa.

What makes Papaya Playa Project, Tulum, a Member of Design Hotels a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Papaya Playa Project, Tulum, a Member of Design Hotels.

Is Papaya Playa Project, Tulum, a Member of Design Hotels family-friendly?

You bet! With amenities such as 2 outdoor pools and a private beach, as well as childcare services in the guestrooms, it's no surprise that Papaya Playa Project, Tulum, a Member of Design Hotels is a hit with families.

Does Papaya Playa Project, Tulum, a Member of Design Hotels serve breakfast?

Yeah, complimentary local cuisine brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, pets and service animals are not allowed.

Reviews

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 195 out of 368 reviews
Rating 8 - Good. 64 out of 368 reviews
Rating 6 - Okay. 35 out of 368 reviews
Rating 4 - Poor. 31 out of 368 reviews
Rating 2 - Terrible. 43 out of 368 reviews

Reviews

2/10 Terrible

Edel

Stayed 2 nights in Aug 2025

10/10 Excellent

Keisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Stayed 6 nights in Aug 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Ernesto

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

10/10 Excellent

Josel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

6/10 Okay

Morgan

Stayed 1 night in Dec 2024

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Morgan

Stayed 4 nights in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

2/10 Terrible

Sarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024

8/10 Good

Koichi

Travelled with family
Liked: Staff & service, amenities
Facility is a bit old
Stayed 2 nights in Aug 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Kamyar

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

8/10 Good

Myra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024