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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property

Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Private pool
Creator video - submitted by Luxury Richland
An aerial view of a resort with multiple thatched-roof bungalows arranged along a beachfront, a pool area, and a sandy beach.
In-room safe, individually decorated, individually furnished, free WiFi
Casa Arena

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$607
includes taxes & fees
26 July - 27 July

Explore the area

View map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Place, SFER IK
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪10 min walk‬
  • Place, Tulum Beach
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Room (Casa Viento)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Ground Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (Casa Coco)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Coco)

  • 1 bedroom
  • Sleeps 10
  • 5 King Beds
  • Free Wi-Fi

View all photos for Room (Casa Arena)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds
  • Free Wi-Fi

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Ground Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita)

Room, Ocean View (Casita)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (Casa Palapa)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds
  • Free Wi-Fi

View all photos for Room (Casa Palma)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palma)

  • 1 bedroom
  • Sleeps 8
  • 4 King Beds
  • Free Wi-Fi

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Cabin, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Tulum

A family-friendly stay in Tulum awaits you at Papaya Playa Project, Tulum, a Member of Design Hotels. Within a 20-minute stroll, you'll find popular places like Tulum Beach and Tulum National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Spa Papaya Playa can include deep-tissue massages, Swedish massages and facials. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the nightclub and pool loungers as well as access to bike hire and yoga classes. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Free local cuisine breakfast is available daily between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 2.8 km (1.8 mi) from Playa Paraiso and 4.3 km (2.7 mi) from Tulum Mayan Ruins with a stay at this 4-property class Zona Hotelera hotel.

What's nearby

  • SFER IK - 2 min walk - 0.2 km
  • Jaguar Park - 10 min walk - 0.9 km
  • Tulum National Park - 10 min walk - 0.9 km
  • Tulum Beach - 2 min drive - 1.1 km
  • Las Palmas Public Beach - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Mateos - ‬6 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Arena Tulum - ‬8 min walk
  • ‪Zamas Restaurant + Bar - ‬7 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, Tulum, a Member of Design Hotels, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 87 guestrooms or units
  • Conference rooms
  • Local cuisine
  • Breakfast available (free)
  • Nightclub
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
Spa Papaya Playa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, Swedish massages and facials. The spa is open daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Papaya Playa Project, Tulum, a Member of Design Hotels

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

What is the cancellation policy at Papaya Playa Project, Tulum, a Member of Design Hotels?

Papaya Playa Project, Tulum, a Member of Design Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at Papaya Playa Project, Tulum, a Member of Design Hotels on 26 July 2026 start from AU$607, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Papaya Playa Project, Tulum, a Member of Design Hotels has a free self car park.

Are there any beaches close to Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Papaya Playa Project, Tulum, a Member of Design Hotels is a short 18-minute walk from Tulum Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, Spa Papaya Playa is available for guests. You'll enjoy heaps of services like facials and Swedish massages.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Papaya Playa Project, Tulum, a Member of Design Hotels has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Papaya Playa Project, Tulum, a Member of Design Hotels?

Papaya Playa Project, Tulum, a Member of Design Hotels features a private beach, 2 outdoor pools and a full-service spa.

What makes Papaya Playa Project, Tulum, a Member of Design Hotels a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Papaya Playa Project, Tulum, a Member of Design Hotels.

Is Papaya Playa Project, Tulum, a Member of Design Hotels family-friendly?

You bet! With amenities such as 2 outdoor pools and a private beach, as well as childcare services in the guestrooms, it's no surprise that Papaya Playa Project, Tulum, a Member of Design Hotels is a hit with families.

Does Papaya Playa Project, Tulum, a Member of Design Hotels serve breakfast?

Yeah, complimentary local cuisine brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, pets and service animals are not allowed.

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 203 out of 382 reviews
Rating 8 - Good. 64 out of 382 reviews
Rating 6 - Okay. 35 out of 382 reviews
Rating 4 - Poor. 33 out of 382 reviews
Rating 2 - Terrible. 47 out of 382 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Daoleuang

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean and vibes. All the staff was super nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Prasad

Liked: Cleanliness, amenities, property conditions & facilities
Cool room, great views, calm vibes. Staff is some of the best I have experienced!!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend
Stayed 6 nights in Dec 2025
Verified

2/10 Terrible

Nir

Liked: Cleanliness
Disliked: Staff & service
Service was horrible
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025
Verified

10/10 Excellent

Leidys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Shammi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

Robert

Liked: Cleanliness, amenities, property conditions & facilities
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Nazifa

Disliked: Cleanliness, amenities, property conditions & facilities
Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Yehor

Liked: Staff & service, amenities, property conditions & facilities
Amazing eco hotel!
Verified

10/10 Excellent

Josel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025
Verified

4/10 Poor

Eyal

Disliked: Staff & service, amenities
Really bad customer service
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Zvikomborero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you think of paradise, think of this place
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025