Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
Property video
Presidential Suite, 1 King Bed | Living area
View from room
9 restaurants, lunch, dinner served; Asian cuisine

Popular amenities

  • Pool
  • Bar
  • Room service
The current price is AU$452
includes taxes & fees
30 Aug - 31 Aug

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Xcacel Beach
    ‪6 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(47 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(73 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(25 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room Luxury with Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Room Premium with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Luxury with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

A luxury stay in Tulum awaits you at Hilton Tulum Riviera Maya All-Inclusive Resort. You'll be 2.5 km (1.5 mi) from Riviera Maya Golf Club and 2.5 km (1.5 mi) from Aktun Chen. Highlights at this all-inclusive property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Noriku, serves Asian cuisine and is open for dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business travelers can take advantage of 7 meeting rooms, a business centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Tulum property, attractions include Xel-Há Park and Akumal Beach.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 2.9 km
  • Dolphinaris Tulum - 4 min drive - 2.1 km
  • Xcacel Beach - 6 min drive - 3.9 km
  • Akumal Beach - 7 min drive - 7.8 km
  • Xel-Há Park - 8 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of 1 Aug 2025, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 30 Aug 2025 start from AU$451.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, Hilton Tulum Riviera Maya All-Inclusive Resort has free valet parking.

Are there any beaches close to Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest beach to Hilton Tulum Riviera Maya All-Inclusive Resort is Akumal Beach (5.1 km).

Is there a spa on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, there is an onsite spa at Hilton Tulum Riviera Maya All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Hilton Tulum Riviera Maya All-Inclusive Resort has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort features 3 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Tulum Riviera Maya All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Tulum Riviera Maya All-Inclusive Resort.

Is Hilton Tulum Riviera Maya All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hilton Tulum Riviera Maya All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, Hilton Tulum Riviera Maya All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tulum Riviera Maya All-Inclusive Resort?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, only service animals are allowed.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1024 out of 1857 reviews
Rating 8 - Good. 381 out of 1857 reviews
Rating 6 - Okay. 244 out of 1857 reviews
Rating 4 - Poor. 109 out of 1857 reviews
Rating 2 - Terrible. 99 out of 1857 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Stayed 1 night in May 2025

8/10 Good

Romina Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Stayed 7 nights in Apr 2025

4/10 Poor

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
From all the properties have been staying in Cancun. This is the worst so far, in regards of food the meals are nothing like the rest of the hotels in the area [ u want chilaquilesand u have to get the chips and then the ingredientsyou make it yourselflike nachos ] so ridiculousknowingwe are in México...is so American stile in the way the present food and the rooms are ok clean no problem but the pools and the main restaurants are far and the transport from the rooms is very sporadic during nights
Stayed 2 nights in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Christopher, Saint Paul

Liked: Cleanliness
Stayed 8 nights in Apr 2025

8/10 Good

Carrin

Liked: Cleanliness
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, enough restaurants to choose from, good drinks, 4 big swimming pools one is for adults only, and the ocean view from the swimming pool was the best, not a lot of beach options to walk or swim!
Stayed 5 nights in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Great service and property.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, kid-friendly resort!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Stayed 7 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael john

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place!
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a fabulous time at Hilton Tulum. There were a few highlights - all-inclusive was really nice when traveling with the kids. They have lots of dining options. There are 6 pools, a small waterpark, kids & teens clubs and a playground and a kids churrascaria which was open all day with popcorn, ice cream, churros, veggies, candy, fruit, etc... Kids loved going there. They provide a lot of entertainment during the day and evenings which we all enjoyed. Some of the things that could be improved: in the standard hotel room there is no privacy, there are no solid doors aside from the door to the room. Dining options are great however you have to book the reservation restaurants as soon as you get there and they fill up quickly. The system is set up to fail as reservations for the upcoming week start at 5 pm on Saturdays. We were in a bit of a line, it was our turn to book them and the system crashed so they could not finalize all the reservations. We were in Casa 2 and it was nicely situated between both ends of the resort. The drinks at the bars were ok, one of the wines was good, they only had Dos Equis, Tecate and Tecate Light for beer, no spiked seltzers, plenty of the tropical drinks. I did love the spicy mango margarita. The beach near the main lobby is ok. As others have mentioned the water is rocky so water shoes are a real help. We did love taking out the kayaks and they had volleyball going pretty often. All in all it was a wonderful trip.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Food was just okay though.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
Stayed 7 nights in Apr 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ailing

Stayed 3 nights in Apr 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ajitpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Knickia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great staff. They go above and beyond for you.
Stayed 6 nights in Apr 2025

10/10 Excellent

Kimberly M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great staff and well-kept property grounds and rooms.
Stayed 5 nights in Apr 2025