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Aparthotel

Valhalla Residence by Biwa

3.5 star property

Photo gallery for Valhalla Residence by Biwa

A spacious living area with a large hot tub, a sofa, and a wooden chair.
A swimming pool with a water feature, surrounded by lush tropical plants and a stone building.
A modern kitchen with a central island, bar stools, and a built-in refrigerator.
A bedroom with a large bed, a wooden headboard, a gray armchair, and a view of the outside balcony.
A modern kitchen with a large island, bar stools, a stainless steel refrigerator, and a window providing a view of the outdoors.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is AU$89
includes taxes & fees
8 July - 9 July

Explore the area

View map
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪5 min drive‬
  • Place, Tulum Beach
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Classic Apartment, 1 King Bed with Sofa bed

A modern living room with a grey sofa, a blue armchair, a wooden coffee table, a flat-screen TV mounted on the wall, and a ceiling fan.

Classic Apartment, 1 King Bed with Sofa bed

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms, Balcony, Garden View

A bedroom with a large bed, a wooden chair, and a balcony with a view of trees.

Family Apartment, 2 Bedrooms, Balcony, Garden View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Penthouse, 2 Bedrooms

A modern bedroom with a bed, a TV, and a balcony with a view.

Luxury Penthouse, 2 Bedrooms

  • 200 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Bedrooms, Pool View

A modern kitchen with a central island, bar stools, and a ceiling fan.

Superior Apartment, 2 Bedrooms, Pool View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Tulum

At Valhalla Residence by Biwa you'll be 2.7 km (1.7 mi) from Cenote Calavera and 4.7 km (2.9 mi) from Gran Cenote. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi. .Each apartment is individually decorated and features Smart televisions with digital channels, along with a dining area, a sitting area and an espresso maker. In-room dining is easy with a kitchen that comes equipped with a fridge and a stovetop. A TV, in-room massages and a safe are also available. Housekeeping is available on request. .This smoke-free aparthotel offers free WiFi in public areas, a terrace and a garden. Added amenities include laundry facilities, barbecues and tour/ticket assistance. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Tulum aparthotel include Tulum Mayan Ruins and Kaan Luum Lagoon.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Hospital de Tulum - 4 min drive - 2.2 km
  • Dos Aguas Park - 5 min drive - 2.5 km
  • Tulum Mayan Ruins - 13 min drive - 7.4 km
  • Tulum Beach - 15 min drive - 9.5 km
  • Playa Paraiso - 16 min drive - 8.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪El Camello Jr - ‬4 min drive
  • ‪Palma Central - ‬3 min drive
  • ‪Aroma Cafe Tulum - ‬10 min walk
  • ‪Poc-Chuck “Las Mestizas” - ‬19 min walk
  • ‪La Palapa Del Pirata - ‬2 min drive

About this property

Valhalla Residence by Biwa

As a guest of Valhalla Residence by Biwa, you'll find an outdoor pool, a terrace, and barbecue grills. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Valhalla Residence by Biwa also features tour/ticket assistance, a garden, and laundry facilities. Free self parking is available.

This 3.5-star Tulum aparthotel is smoke free.

  • 12 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site
  • 1 conference room
Valhalla Residence by Biwa offers 12 air-conditioned accommodations with espresso makers and a safe. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 40-inch Smart televisions come with digital channels. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on request.

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Property amenities

Beach

  • Beach shuttle (surcharge)
  • Beach towels

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob

Dining

  • Champagne service

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Housekeeping on request
  • Iron/ironing board on request
  • Luggage storage
  • Safe
  • Tour and ticket assistance
  • Virtual front desk

Things to do

  • Bicycle parking
  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 12 units
  • Bicycle parking
  • Bicycle rentals
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Avenida Satélite Norte, Centro, 77760 Tulum, Q.R.]
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Gather used towels
Turn off the lights, lock the doors and return the keys

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Valhalla Residence by Biwa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 4400 per vehicle (return, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. On-site parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Valhalla By Biwa Tulum
Valhalla Residence by Biwa Tulum
Valhalla Residence by Biwa Aparthotel
Valhalla Residence by Biwa Aparthotel Tulum

Frequently asked questions

What is the cancellation policy at Valhalla Residence by Biwa?

Valhalla Residence by Biwa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Valhalla Residence by Biwa?

As of 7 July 2026, prices found for a 1-night stay for 2 adults at Valhalla Residence by Biwa on 8 July 2026 start from AU$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Valhalla Residence by Biwa?

Yep, Valhalla Residence by Biwa has a free self car park.

Are there any beaches close to Valhalla Residence by Biwa?

The closest beach to Valhalla Residence by Biwa is Tulum Beach (8.7 km).

Does Valhalla Residence by Biwa have a pool?

Valhalla Residence by Biwa has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Valhalla Residence by Biwa?

This property features an outdoor pool, as well as an espresso maker and a dining area.

What makes Valhalla Residence by Biwa a romantic place to stay?

A champagne service, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Valhalla Residence by Biwa.

Is Valhalla Residence by Biwa family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Valhalla Residence by Biwa is a hit with families.

Is there a free airport shuttle available at Valhalla Residence by Biwa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Valhalla Residence by Biwa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Valhalla Residence by Biwa?

No, pets and service animals are not allowed.

Valhalla Residence by Biwa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 55 out of 63 reviews
Rating 8 - Good. 6 out of 63 reviews
Rating 6 - Okay. 1 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 0 out of 63 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Huy

Liked: Cleanliness, check-in, communication, listing accuracy
reception was there during check-in, very nice and helpful. everything was fast and convenience. the place itself is very safe and quite. if driving, there's a gate check-in - need to let them know it's an hotel stay for them to let pass. would stay here again next time in tulum. Parking available onsite which is nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Oswaldo

Liked: Cleanliness, property conditions & facilities, communication
Really nice quiet place to stay.
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place.
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

Kazi

Liked: Cleanliness, property conditions & facilities, communication
Its a beatiful.hotel in a quite area. Nice and big rooms with all your needs.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Oswaldo

Liked: Amenities, property conditions & facilities, communication
Really nice place, quiet and super clean.
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities, communication
It’s a beautiful place
Stayed 10 nights in Aug 2024
Verified

10/10 Excellent

Farhana

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hostess was REALLY nice and accommodative. She gave valuable recommendations for grocery stores/ restaurants that we liked.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Larry

Liked: Cleanliness, room comfort, communication

Excellent Location and Host

It was a great place, safe location, easy access 25/7, not too far from Centro Tulum, a car rental was ideal for us, as we had the opportunity to visit many Tulum gems around the area, Host was was so gracious, in helping with day to day things, and overall was a very stress free place to stay, a cab ride not too bad, but weekly car rental was great to go to ruins, cenote, and beach daily, and made the trip. Very clean and friendly place.
Stayed 11 nights in Feb 2025
Verified

10/10 Excellent

Parvin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Stayed 1 night in Feb 2024
Verified

8/10 Good

JAMIE

Liked: Cleanliness, property conditions & facilities, communication
Anntoinetta is very accommodating. My second visit to Valhalla Residence.Nice building and upkept.
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Sari

Liked: Cleanliness, room comfort, communication

Best place in Tulum! Safe and Chill!

Dumbfounded, how beautiful this place was! I was just passing through for a few days in Tulum and it was a great place to land and the service was awesome!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
A delightful gem in a quiet, residential neighborhood. Very clean. Modern. Well equipped kitchens. Friendly and helpful staff on site during business hours. A little confusing to find on the first try. It is an apartment complex in a gated neighborhood that has been converted into an apartment hotel. A little confusing to find on the first try. The address will get you really close on Google or Apple maps. Great for people who rent a car and want to cook some of thier own meals. Nearest grocery store is more than a mile away. 2 miles from the central commercial area and 5 miles from the beach. A great option for people who want to 'freestyle' their time in Tulum away from the hotel zone. It was easy for us, we both speak Spanish and are comfortable driving around town.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

enrique

Liked: Cleanliness, amenities, property conditions & facilities, communication
Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
Stayed 1 night in Jan 2024
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and in a guarded area. Clean. Staff was friendly. Beds are hard. No coffee etc.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception of the staff and Antoinette were professional, kind and very helpful. The property is very quiet, safe, very beautiful and the rooms were very spacious. I look forward to my next trip there. I highly recommend the Valhalla Residence. Thank you! Steve
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

venancio

Liked: Cleanliness, property conditions & facilities, communication
Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort, communication

Great residential apartments

Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Oswaldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Stayed 8 nights in Aug 2022
Verified

10/10 Excellent

Marie-Pierre

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

ramon

Liked: Cleanliness, property conditions & facilities, communication
Ok
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Si

Liked: Cleanliness, room comfort, communication

The place you will feel like you’re in your home!!

Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Stayed 6 nights in Jan 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super clean and very well maintaned property, 2 bedroom suites with a large livingroom amd kitchen that is well supplied of all items needed to cook from plates, cups glasses, pots pand coffee maker, showerhas hot water that never ends!, pool is perfecy size for adults and little kids,propert is completely fenced amd has a security entrance, theresmanagements 24 hrs and they were very good at taking care of ournever ending needs, they also have a few vats for rent and cam be paid for in cash debit or credit, the rooms come with beach towels too, they also have bikes for rent, we stayed for 1 week with 3 teems and 2 adults, no complaints from me, they have coffee maker for american and pods they also give u a few coffee pods to get u started, i cam go to the supermarket : chedraui or any oxxo convi ience store to buy what u need to cook,propert is in the line with the jungle so the view from the top is amazing, i recommend this place tp anyone especially if u r traveling with kids, is very safe and beautiful, i recommend u do rent a car, so bbn u can go into downtown and the beach, theres another car rental : america car rental in tulum a d they accept debit cards too a d they rent a phone too which u can Use as phone , gps and hot spot and insurance is already included in the price, no hidden charges, the propert also has a fridge that makes ice and most important THEY HAVE FILTERED DRINKING WATER!!!!, AND A PITCHER U CAM FILL AND PUT IN THE FRIDGE! 100% HAPPY!
Stayed 6 nights in Mar 2020
Verified

10/10 Excellent

Brianda

Liked: Cleanliness, check-in, communication, listing accuracy
todo estaba impecable de limpio. y la cocina muy bien equipada. el check in fue muy sencillo y facil .
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Raynald

Liked: Cleanliness, listing accuracy
Disliked: Check-in
Hôtel situé dans un environnement privé, et verdoyant. L’appartement est correcte, mais il manque une salle de bain pour 4 personnes. Nous n’avons pas eu d’eau chaude pendant notre séjour rendant pénible notre expérience.
Stayed 1 night in Feb 2026